Customer Success Manager

vor 8 Stunden

Wien, Österreich Planet Vollzeit

Employment Type:
Employee

Contract Type:
Permanent

**Life At Planet**

Do you love putting smiles on faces? Do you want to work in an environment that is obsessed with making customers and employees happy? Do you want to be part of a global mission to revolutionise commerce and payments? Do you want to be working in a progressive organisation with the ambition to be the global player in what we do? If you do, then this role could be for you.

Here at Planet, we are extremely proud of our heritage of over 30 years. And it is what makes us a unique payment partner for many of the world’s most prestigious brands. We don’t just provide world class commerce and payment services, we generate revenue for our customers, and we help them grow. In the early days, we set out to simplify the complex payment process of VAT refunds for international shoppers in Europe. Fast-forward to today, and our single payments platform is unique in the industry - the only one that offers acquiring, processing, digital wallets, VAT refunds and currency conversion services. We have recently integrated several other tech businesses - Protel, Hoist, Datatrans, Proiximis - to help us to continue to grow and dominate the market as we set about our mission of being a world leader. And with strong Private Equity Investors from Advent International and Eurazeo, we are well set up to win.

We know that it’s our people that differentiates who we are and what we do and that is why we are keen to hire world class talent like you.

**Role Overview**

As a Customer Success Manager, you are primarily responsible for customer relationship management. As soon as the customer has signed his contract, you are the contact person for the customer and responsible for the further processing of the project. You take care of the onboarding of the customer, ensure smooth processes through internal consultation with other departments and are then the permanent contact person for the customer. Through your intensive customer care, you continuously identify new sales potential.

**What you will do**
- Take over new customers from the sales team
- Coordinate smooth system implementation and project progress
- Active support, successful deepening and sustainable maintenance of customer relationships
- Contact person for customer enquiries regarding offers, contracts and products
- Advising existing customers on our products and new developments as part of up
- and cross-selling activities
- Planning and implementation of product presentations for existing customers
- Support, preparation and participation in industry-specific events, trade fairs and marketing activities

**What you need to bring to planet**
- The passion and motivation to drive the relationship with the customer forward
- Customer-oriented work and a strong focus on service and solutions
- The ability to work independently and on your own initiative, to make decisions and not be afraid to take responsibility
- Analytical and structured way of thinking as well as a quick grasp of things
- Ability to work in a team
- Confident appearance an communication skills

**What do we offer and why should you join us?**
We don’t shy away from wanting to hire great people to deliver amazing things for our customers. And once you join us, we want to keep you motivated and engaged in our collective mission.

**Competitive Pay**
We don’t want you to worry about your pay and wonder if you can have it better someplace else. We follow the market and evaluate salary benchmarks through the year to make sure any salary increases remove any worries and keep you satisfied. We review pay annually to make sure we are paying you what you’re worth.

**Growth and skills**
We know that for some it’s about growing into more senior and exciting roles, and for others it’s about becoming a deep technical expert. No matter what your ambition, we are with you all the way. We know that investing in you is the way to keep skills relevant and you motivated.

**Flexible working**
Work from home? Work in the office? Have family and life commitments that mean you need flexibility? What we care about is what you deliver not where you work nor the hours you work. We know flexibility matters and that’s why we offer the flexibility that suits you and your lifestyle.

**An array of people**
We know that to win, our workforce needs to reflect the world in which we live and the customers we serve. We are proud that we have a culture where everyone and anyone can bring their whole selves to work.

**Ready to meet us?**

We hope this role sounds exciting and could be your next step. If so, we’d love to meet you - click the button to apply. Go on. Make our day.

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