Information Desk Clerk(G4)

Vor 3 Tagen

Wien, Österreich International Atomic Energy Agency Vollzeit

Information Desk Clerk(G4) - (2024/0596 (060039))

Organization: MTGS-Sales and Warehouse Unit

Primary Location: Austria-Vienna-Vienna-IAEA Headquarters

Job Posting: 2024-12-16, 5:25:20 AM

Closing Date: 2025-01-06, 4:59:00 PM

Duration in Months: 24

Contract Type: Fixed Term - Extrabudgetary

Probation Period: 1 Year

Full Competitive Recruitment: Yes

Organizational Setting

The Department of Management’s Division of General Services (MTGS) provides support functions to the IAEA through its four Sections, namely the Archives and Records Management Section (ARMS), the Commissary Management Section (CMS), the Facilities Management and General Support Section (FMGSS) and the Seibersdorf Laboratories Services Section (SLSS).

Among the four Sections, the Commissary Management Section (CMS) is responsible for the management of the Agency’s tax and duty-free store at the Vienna International Centre. The Commissary is a self-sustaining and non-profit making operation, enabling the purchase of selected consumer goods by the diplomats of Permanent Missions of Member States accredited to the UN organizations, staff members of the UN organizations based at the VIC as well as of other authorized organizations.

Main Purpose

Under the day-to-day supervision of one of the Team Supervisors and the general supervision of the Unit Head, the Information Desk Clerk staffs the Information Desk during the opening hours and performs various back-office duties before the Commissary opens. He/she is expected to perform all of his/her routine duties independently.

Functions / Key Results Expected

Staff the Information Desk Counter during Commissary opening hours, including processing bulk sales orders; answering customer queries and complaints, and advising customers on their entitlements, Commissary rules and Regulations.

Update customer database and release purchase entitlements to customers by validating grounds passes for shopping.

Assist the Shift Supervisors in ensuring that the shelves are replenished continuously, and merchandise is properly arranged. Regularly check shelves for out-of-stock items and verify the availability of those items in the warehouse. Issue requisitions to the warehouse, prepare the daily in-house loss report, and initiate item message reports.

File incoming correspondence and documents (official Permanent Mission letters and cards).

Check, lock and unlock the Salesroom/Warehouse doors, activate, and deactivate the Commissary alarm system at the start and end of the working day.

Assist the Shift Supervisors by overseeing the opening and closing of cash registers, ensuring they align with customer flow and operational needs, as well as in cash handling tasks.

Assist in established book-stock adjustment procedures and take part in inventory taking.

Provide support and/or backup to the Shift Supervisor, as required.

Competencies and Expertise

**Core Competencies**(Competency Framework)

**Name**

**Definition**
- Planning and Organizing
- Plans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans.
- Communication
- Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions.
- Achieving Results
- Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned.
- Teamwork
- Actively contributes to achieving team results. Supports team decisions.

**Functional Competencies**

**Name**

**Definition**
- Analytical thinking
- Gathers and analyses information, identifying critical relationships and patterns among data and proposes workable solutions.
- Client orientation
- Establishes effective relationships with clients to understand and meet or exceed their needs. Finds ways to ensure client satisfaction.
- Knowledge sharing and learning
- Actively seeks opportunities to learn by formal and informal means; learns from others, adopting and sharing best practice.

**Required Expertise**

**Function**

**Name**

**Expertise Description**
- Administrative Support
- Data Management
- Ability to concentrate for long periods of time.
- Administrative Support
- Discretion and Respect for Confidentiality
- Ability to deal with staff and representatives from the diplomatic community with tact, diplomacy, discretion and respect for confidentiality.
- Administrative Support
- MS Office (Word, Excel, Outlook, PowerPoint)
- Proficiency in MS Office 2010 (Word, Excel, Outlook, PowerPoint), which is the IAEA standard, and ability to use databases.

Qualifications, Experience and Language skills
- Completed secondary education.
- Excellent oral and written command of English. Knowledge of German desirable. Knowledge of other

  • Team Assistant(G4)

    Vor 3 Tagen

    Wien, Österreich International Atomic Energy Agency Vollzeit

    Team Assistant(G4) - (2024/0689 (251016)) Organization: NEFW-Nuclear Fuel Cycle and Materials Section Primary Location: Austria-Vienna-Vienna-IAEA Headquarters Job Posting: 2024-12-16, 7:24:41 AM Closing Date: 2024-12-30, 4:59:00 PM Duration in Months: 24 Contract Type: Temporary Assistance - Regular Probation Period: 1 Year Full Competitive...

  • Team Assistant(G4)

    vor 3 Monaten

    Wien, Österreich International Atomic Energy Agency Vollzeit

    Team Assistant(G4) - (2024/0061 (181893)) Organization: NSNS-Nuclear Security of Materials and Facilities Section Primary Location: Austria-Vienna-Vienna-IAEA Headquarters Job Posting: 2024-09-16, 4:07:10 AM Closing Date: 2024-10-07, 4:59:00 PM Duration in Months: 24 Contract Type: Fixed Term - Extrabudgetary Probation Period: 1 Year Full Competitive...

  • Hydrology Laboratory Technician(G4)

    vor 3 Monaten

    Wien, Österreich International Atomic Energy Agency Vollzeit

    Hydrology Laboratory Technician(G4) - (2024/0493 (006022)) Organization: NAPC-Isotope Hydrology Laboratory Primary Location: Austria-Vienna-Vienna-IAEA Headquarters Job Posting: 2024-09-12, 7:22:04 AM Closing Date: 2024-10-03, 4:59:00 PM Duration in Months: 36 Contract Type: Fixed Term - Regular Probation Period: 1 Year Full Competitive Recruitment:...

  • Technical Services Assistant

    vor 4 Wochen

    Wien, Österreich International Atomic Energy Agency Vollzeit

    Technical Services Assistant (General)(G4) - (2024/0586 (020149)) Organization: SGTS-Performance and Asset Management Team Primary Location: Austria-Vienna-Vienna-IAEA Headquarters Job Posting: 2024-11-21, 2:51:59 AM Closing Date: 2024-12-12, 4:59:00 PM Duration in Months: 36 Contract Type: Fixed Term - Regular Probation Period: 1 Year Full...

  • Accounting Clerk

    vor 3 Monaten

    Wien, Österreich Lindner Hotels AG Vollzeit

    **ACCOUNTING CLERK**: - Allgemeine Informationen- Abteilung: Buchhaltung - Ort: Wien - Österreich - Hotel: Lindner Hotel Wien Am Belvedere part of JdV by Hyatt - Anstellung: Teilzeit - Unser Hotel- Willkommen bei der Lindner Hotel Group - einer familiengeführten Hotelgesellschaft mit Sitz in Düsseldorf und einem Portfolio von über 30 Hotels in sieben...

  • Help Desk Specialist

    vor 6 Monaten

    Wien, Österreich H-Tech Supports Vollzeit

    H-Tech Supports, a thriving company in the Technology, Information and Internet industry, is seeking to hire a Help Desk Specialist. With a dedicated team of 51-200 employees, we are based in London, United Kingdom. As a Help Desk Specialist at H-Tech Supports, you will have the opportunity to work with a diverse group of professionals who are passionate...

  • Service Desk Technician

    vor 3 Monaten

    Wien, Österreich Krila Consultancy & Recruitment Vollzeit

    **Job Title**: Service Desk Technician **Location**: Vienna, Austria (onsite) **Position Type**: Full-time **Visa requirement**: Must be already resident in Austria. An existing work permit is required, no sponsorship (Austrian/EU Citizen or RWR+) Our client is a digital consulting company working internationally. For their end client, a well known...

  • Finance Clerk

    vor 7 Monaten

    Wien, Österreich Marriott International, Inc Vollzeit

    **Additional Information** Finance Clerk **Job Number** 23207244 **Job Category** Finance & Accounting **Location** Hotel Imperial a Luxury Collection Hotel Vienna, Kaerntner Ring 16, Vienna, Austria, Austria VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Check figures, postings, and...

  • IT-Service-Desk-Mitarbeiter:In für die ÖBB-Konzern

    vor 4 Wochen

    Wien, Wien, Österreich ÖBB-Konzern Vollzeit

    Bewerbung um die Stelle eines IT-Service-Desk-Mitarbeiters:In bei der ÖBB-Konzern.ÜberblickDie ÖBB-Konzern suchen nach einer Persönlichkeit, die sich für die Arbeit im IT-Service-Desk begeistert hat. In dieser Funktion werden technische Hilfestellungen und Störungsbehebungen durchgeführt. Die Aufgaben werden im 7x24 Turnusdienst durchgeführt.Löhne...

  • Service-Desk-Spezialist (m/w/d) in Wien

    vor 4 Wochen

    Wien, Wien, Österreich Trenkwalder Personaldienste GmbH Vollzeit

    Wir suchen für unseren Kunden, dem Magistrat der Stadt Wien, einen Service-Desk-Spezialisten (m/w/d) zum ehestmöglichen Eintritt.Zum Team von Trenkwalder Personaldienste GmbH gehört ein attraktives Gehalt von ca. 45.000 bis 60.000 € pro Jahr, abhängig von Berufserfahrung und Qualifikationen.Ihre Aufgaben:Aufnahme von Anfragen und Störungen aller im...

  • Talent Development Assistant

    vor 3 Monaten

    Wien, Österreich OSCE Vollzeit

    Background: Please note that this is a position proposed for a downgrade from G5 to G4 in the UB 2025, therefore the appointment will be made at a G4 level. This vacancy reflects the envisaged responsibilities at the G4 level. The OSCE has a co-operative and comprehensive approach to security that encompasses politico-military, economic and environmental,...

  • Guest Experience Expert

    vor 2 Wochen

    Wien, Österreich Marriott International, Inc Vollzeit

    **Additional Information**Front Office Clerk (w/m/d) **Job Number**24208589 **Job Category**Rooms & Guest Services Operations **Location**Vienna Marriott Hotel, Parkring 12a, Vienna, Austria, Austria, 1010 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **Sei dabei!** Das Vienna Marriott steht nie still, wir sind nicht umsonst...

  • Billing Clerk

    vor 2 Monaten

    Wien, Österreich Sportradar Vollzeit

    **Company Description** We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business. **Job Description** OVERVIEW**: As a Billing...

  • Front Desk Agent

    vor 6 Monaten

    Wien 2. Bezirk (Leopoldstadt), W, Österreich Austrian Standards International Vollzeit

    **Custormer Service | 40 h ab September**: Als Front Desk Agent bist du der erste Touchpoint in unserem House of Standards. Von unserem Front Desk aus begeisterst du gemeinsam mit Kolleg:innen aus dem Customer Service unsere Kund:innen durch deine Service Excellence. Es erwartet dich und unsere Gäste ein Umfeld, in dem Mehrwert für unsere Gesellschaft...

  • Front Desk Employee

    vor 2 Monaten

    Wien, Österreich European Handball Federation Vollzeit

    The European Handball Federation (EHF) is the organisation that oversees 50 national and two associated federations across Europe and is recognised by the International Handball Federation (IHF). The EHF is dedicated to the organisation and management of prominent handball competitions that today are crowned by the EHF EURO events for national teams and the...

  • Patentassistent:In V1 bei der Durchführung von Rechtsfall Verfahren

    vor 3 Wochen

    Wien, Wien, Österreich Österreichisches Patentamt Vollzeit

    ÜberblickAls Patentassistent:In im Bereich des gewerblichen Rechtsschutzes treten Sie in eine spannende und herausfordernde Rolle ein. Das Österreichische Patentamt bietet Ihnen die Möglichkeit, Ihre Kenntnisse und Fähigkeiten in diesem Bereich zu vertiefen und neue Herausforderungen anzunehmen.LöhneDie angestrebte Entlohnung für diese Position liegt...

  • Patentjurist:in v1 mit internationaler Ausrichtung

    vor 4 Wochen

    Wien, Wien, Österreich Österreichisches Patentamt Vollzeit

    Beschreibung der PositionWir suchen nach einer vertrauenswürdigen und motivierten Person für die Position des Patentjuristen/der Patentjuristin im Rechtsbereich Erfindungen. Der Schwerpunkt der Tätigkeit liegt in der Mitarbeit in der Lokalen Kammer des Einheitlichen Patentgerichts in Wien, für welche das Österreichische Patentamt das Verwaltungspersonal...

  • Verwaltungspraktikant:In V1

    vor 4 Wochen

    Wien, Österreich Österreichisches Patentamt Vollzeit € 3.115

    Einleitung Öffentliche Bekanntmachung – Verwaltungspraktikant: In v1 (Vorbereitungsausbildung) Jurist: In Rechtsbereich Erfindungen Sie möchten an einem spannenden Projekt mitarbeiten und sind Neuem gegenüber aufgeschlossen? Sie haben Interesse daran, den Aufbau des ersten europäischen Zivilgerichts (dem Einheitlichen Patentgericht) mit einem...

  • Verwaltungspraktikant:In V1

    vor 4 Wochen

    Wien, Österreich Österreichisches Patentamt Vollzeit € 3.115

    Einleitung Öffentliche Bekanntmachung – Verwaltungspraktikant: In v1 (Vorbereitungsausbildung) Jurist: In Rechtsbereich Erfindungen Sie möchten an einem spannenden Projekt mitarbeiten und sind Neuem gegenüber aufgeschlossen? Sie haben Interesse daran, den Aufbau des ersten europäischen Zivilgerichts (dem Einheitlichen Patentgericht) mit einem...

  • Policy Support Officer, Central Asia Desk

    vor 2 Monaten

    Wien, Österreich OSCE Vollzeit

    Background: The OSCE has a comprehensive approach to security that encompasses politico-military, economic and environmental, and human aspects. It therefore addresses a wide range of security-related concerns, including arms control, confidence - and security-building measures, human rights, combating human trafficking, national minorities, democratization,...