Student Experience Manager

vor 3 Wochen

Wien, Österreich Paradox Vollzeit

**Wait a minute.**

**Deep inside you are looking for a new adventure with**
- ** Freedom**: feeling free to work remotely or hybrid and being trusted to deliver
- ** Ambition**: growing up surrounded by smart colleagues driven to create something big
- ** Impact**: contributing to transform people lives at scale and feel your own impact in the company

**And you deserve it because**:

- ** You're a force of nature, a community maestro with a knack for drawing people together. With a solid 3 years of experience under your belt, your strategies for cultivating online communities are second to none.**
- ** You're an empathic ally to the students on our platform. You've got this unique gift of intuitively understanding the student experience journey, which has let you ace the game in managing engagement and reducing customer effort scores on educational platforms.**
- ** Numbers speak to you, literally You're a metrics maestro, with a passion for tracking, analyzing, and constantly improving user engagement and satisfaction.**

You also happen to want to use your experience as an awesome Community Manager or Customer Success Manager to contribute to impacting the lives of thousands of people?

Then this job might be for you

**This is a full-time position, carried out from our beautiful offices in Dubai, Lisbon (coming in 2024), or from the comfort of your couch Native or bilingual level in French is required and fluency in English as well.**

**But maybe YOU WONDER WHAT’S OUR STORY ?**:
At Paradox, we are convinced that people do not want “just a job” anymore.

We are all craving to have an impact through our professional journey. Some want to start their own venture, some want to become an intrapreneur in their current organization, some others just want their day-to-day tasks to have more meaning.

**PARADOX HAS ONE GOAL: TO EMPOWER PEOPLE AND ORGANIZATIONS TO LIVE THEIR TRUE AMBITIONS.**

But where do we start?

If you have an interest in personal development, you probably already know that:

- Making things happen is a real struggle when you don’t know what truly inspires you and how to get there ;
- Available resources are either boring or full of crazy unsubstantiated theories.

It needs to change, and we’re here to make it happen

**️ OUR AMBITION IS TO MAKE SUCCESS THE ONLY POSSIBLE OUTCOME FOR OUR CLIENTS (WHATEVER SUCCESS MEANS FOR THEM), BY CRAFTING INNOVATIVE & CAPTIVATING BREAKTHROUGH EXPERIENCES.**

In other words, we want to make personal growth **as entertaining as watching Netflix.**

How, you might be wondering?
- We travel the world and surround ourselves with **top entrepreneurs** _(Richard Branson - Founder of Virgin, Marc Simoncini - Founder of Meeting, Fred Mazzella - Founder of BlablaCar)_, **world** **athletes** _(Frederick Bousquet - World record in 50m free swimming, Frank Leboeuf - WorldCup Footballer)_, and **artists** _(Gad Elmaleh - Comedian, Barry Osborne - Producer of Lord of the Rings and Matrix)_ ;
- We reverse engineer their **strategies for achieving success** and lean on the **latest researches** about neuroscience ;
- We deliver trainings & educational contents around Power Skills (critical thinking, productivity, leadership, public speaking, coaching, stress management, etc.), **self-growth and performance**, through a balanced set of **e-learning programs, events and edutainment videos**.

From one well-known Founder to a team of +80 people today (and counting), this approach has paid off and enabled us to exceed 2 million followers on social networks, and to have thousands of people attending our online events and training courses.

And here are the vessels we embarked on to complete our mission:

- Effective Coaching Institute
- Business Tribe
- David Laroche

**TOGETHER, WE ARE DRIVEN BY ONE DREAM**:

- Helping 100 000 people achieve their dream and display their pictures on what we call the “100 000 dreams wall” ;
- Giving our clients access to constant personal growth by reinventing their learning experience ;
- Have Will Smith and Richard Branson in our next documentary.

**And that’s where you come in.**

**YOUR MISSION**:
**Your mission, should you choose to accept it, is to dramatically turn up the dial on user engagement, motivation, and satisfaction on Paradox's learning platforms, contributing to transforming our students' lives.**

**To do so, here are your quests**:
**1- COMMUNITY CONDUCTOR**:
You're our maestro, conducting the symphony of our Paradox learning communities, making sure every note (student) is heard and valued.
You'll wield your quill (or keyboard) to craft engaging content, fueling conversations and boosting interactions across our platforms.
Your charm and charisma make you the perfect envoy for our students. You'll engage with them, understand their needs, and use their feedback to craft the perfect learning journey.

**2- ACTIVATION ACE**:
Overseeing the activation phase? Piece of cake Your goal is to make the se

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