Solution Experience Lead

Vor 4 Tagen

Wien, Österreich Dynatrace Vollzeit

We are looking specifically a Solution Experience Lead for our Solution Dynatrace Hub.
- In this leadership role, you lead and shape our solutions experience for realizing customer value Drive the solution experience for a product-led software company for its major product areas
- Develop and implement strategies to ensure an outstanding end-to-end solution experience to increase the customers' value and drive business results
- and user-centric thinking to define target audience, use cases, needs, and pain points
- Act as champion and voice of the customer in collaborating with design and engineering to “WOW” the customer through simplicity, automation, and scale
- Collaborate with internal stakeholders & departments (UX, PM, Engineering and the leadership team) to define and lead end-to-end customer journeys and workflows
- Conduct customer and user qualitative and quantitative research to validate hypotheses
- Identify opportunities to improve in-product experiences to support growth initiatives for upselling and cross-selling within and across solutions, collaborating with growth and go-to-market product managers

**Qualifications**:

- You have 7+ years of equivalent product management experience in a software product environment
- You have more than 5+ years' experience in a leadership function and understands how to lead and drive visions and strategyies in an international environment
- You have strong knowledge of UX/CX including customer journeys, personas, use case development, market, business, and competitive analysis
- Ability to bring market and business understanding into the product to deliver differentiated value for customers and prospects, that are aligned with Dynatrace’s goals and strategy
- Strong interest and understanding of technical topics such as Software Intelligence, Cloud Technologies, Artificial Intelligence, Application Security, SaaS Software,...
- High drive, ability to streamline conflicting interests, flexibility, and a dynamic mindset
- You got plenty of experience successfully collaborating with multidisciplinary teams of product managers, engineers, designers, and other business stakeholders in a software product company

**Additional Information**:
**What's in it for you?**
- A **one-product software company** creating real value for the largest enterprises and millions of end customers globally, striving for **a world where software works perfectly.**:

- Working with the **latest technologies** and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- Working models that offer you the flexibility you need, r**anging from full remote options to hybrid ones** combining home and in-office work.
- A team that thinks outside the box, welcomes unconventional ideas, and **pushes boundaries**.
- An environment that fosters innovation, enables creative collaboration, and **allows you to grow.**:

- A globally unique and **tailor-made career development program** recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A **truly international mindset** with Dynatracers from different countries & cultures all over the world, and **English as the corporate language** that connects us all
- A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

**Compensation and rewards**
- We offer attractive compensation packages and stock purchase options with **numerous benefits and advantages.**:

- Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is €80 000 gross per year based on full-time employment. We offer a **higher salary** in line with qualifications and experience.

**Discover more perks & benefits**:
**Company Description**:
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

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