Professional Services Intern
vor 13 Stunden
PriceHubble is a PropTech company, set to radically improve the understanding and transparency of real estate markets based on data-driven insights. We aggregate and analyze a wide variety of data, run big data analytics and use state-of-the-art machine learning to generate stable and reliable valuations and predictive analytics for the real estate market. We are headquartered in Zürich, with offices in Paris, Berlin, Hamburg, Vienna, Amsterdam, Prague and Tokyo. We work on international markets, are backed by world-class investors and treasure a startup environment with low bureaucracy, high autonomy and focus on getting things done.
**Your role**
As a member of the Professional Services team and contributing to build the Quality of Service Guild, you will be responsible for delivering best-in-class support, as well as creating content to improve the knowledge base. You will report directly to the Senior Professional Services Manager.
**Your mission**:
- You will evolve the “ticket-centric” support model into a “human-centric” collaborative model while considering the global technological environment.
- You will reconcile these two models through an appropriate collaborative knowledge management portal in order to meet the needs of each user.
- At the same time, you will ramp up on tools such as Jira, Confluence, Zendesk, handle support tickets and provision solutions in a timely manner.
- You will also focus on the analysis of needs and the drafting of specifications to be validated with the appropriate teams. A cartography of the information system will illustrate the existing & the target architecture.
- You will build with your tutor a practical solution as a mockup, improve and document the interfaces with the rest of the Information System.
**Requirements**:
**You will enjoy this opportunity if**:
- You have a great customer-mindset and are focused on service delivery
- You have already worked with online collaborative tools
- You can work independently, get things done and are a clear and effective communicator
- You have sound judgment and stay calm under pressure
- You are comfortable working in English. German or French is a plus
**Benefits**
Join an ambitious and hungry team and enjoy the following benefits:
Competitive salary because we always want to attract the best talents.
Learning & Development program - We want you to feel happy, confident about improving your skills, experience level as well as your personal development success.
Very well-located offices with a great remote work policy and the possibility to work from different places.
Flexible working hours and work life balance.
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