Senior Incident Commander

vor 2 Monaten

Wien, Österreich Dynatrace Vollzeit

**Company Description**

We are strengthening our incident management team. You will be at the helm, managing incidents and leading the way. Your role at Dynatrace is crucial in ensuring best-in-class reliability and shaping incident response for our customers. Your detailed responsibilities in this new team will be

**Prepare for Effective Incident Response**:

- ** Response Coverage**: Join a new global team of Incident Commanders coordinating incidents 24/7 in a follow-the-sun model
- ** Training and Preparedness**: Train teams on incident response protocols and ensure readiness for critical incidents
- ** Process Improvement**: Ensure our incident management process fits best-in-class, aligning with industry standards, company, and customer need

**Navigate Critical Incidents with Success**:

- ** Incident Coordination**: Manage high-severity incidents, leading temporary response teams to ensure timely resolution and mínimal business impact.
- ** Analysis and Mitigation**: Coordinate the team to understand impacts, perform forensics, categorize and mitigate incidents, ensuring the right experts are engaged.
- ** Communications**:Ensure all personnel know their roles during incidents. Keep teams aligned and ensure regular updates to customers and internal stakeholders.

**Continuously Learn and Improve**:

- ** Postmortem Management**: Lead blameless postmortem sessions, reviewing incident response and resilience, and tracking execution of improvement actions
- ** Metrics and KPIs**: Define and track key metrics to measure the effectiveness of incident management and leverage them for data-driven improvement planning.
- ** Customer Interaction**: Prepare detailed postmortem write-ups for customers, providing clear and actionable insights. Monitor and report on SLAs.
- ** Stakeholder Communication**: Maintain a holistic view of production status and communicate updates to internal stakeholders and customers.

**Qualifications**
- Proven experience in incident management and SRE or Security Operations, ideally within a SaaS environment.
- Strong technical background with the ability to understand complex systems and troubleshoot issues.
- Strong team player who stays calm and keeps the focus for the group in tough situations.
- Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders.
- Experience with postmortem processes and continuous improvement methodologies.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
- Passionate about pushing the limits to operate a vast SaaS solution reliable and performant at scale

**Additional Information**
**What's in it for you?**
- A **one-product software company **creating real value for the largest enterprises and millions of end customers globally, striving for **a world where** **software works perfectly**.
- Working with the** latest technologies** and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- Working models that offer you the flexibility you need, **ranging from full** **remote options to hybrid ones** combining home and in-office work.
- A team that thinks outside the box, welcomes unconventional ideas, and **pushes boundaries**.
- An environment that fosters innovation, enables creative collaboration, and **allows you to grow**.
- A globally unique and** tailor-made career development program** recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A** truly international mindset** that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
- A relocation team that is eager to** help you start your journey to a new country**, always there to support and by your side.
- Attractive compensation packages and stock purchase options with **numerous benefits and advantages.**

**Compensation and rewards**
- We offer attractive compensation packages and stock purchase options with numerous benefits and advantages.
- Please be aware that we offer only **employment contracts, **and** we are considering a hybrid working setup (2/3 days per week in the office).**:

  • Senior Incident Commander Lead

    Vor 5 Tagen

    Wien, Wien, Österreich Dynatrace Austria GmbH Vollzeit

    We are strengthening our incident management team at Dynatrace, a one-product software company creating real value for the largest enterprises and millions of end customers globally. Your role is to manage high-severity incidents, leading temporary response teams to ensure timely resolution and minimal business impact.Key Responsibilities:Manage...

  • Senior Incident Commander

    vor 3 Wochen

    Wien, Wien, Österreich Dynatrace Austria GmbH Vollzeit

    We are strengthening our incident management team at Dynatrace Austria GmbH, a leading provider of software intelligence solutions. Your role will be to manage high-severity incidents and lead temporary response teams to ensure timely resolution and minimal business impact.About DynatraceAt Dynatrace, we strive for a world where software works perfectly. Our...

  • Incident Commander for Global Reliability

    vor 1 Woche

    Wien, Wien, Österreich Dynatrace Austria GmbH Vollzeit

    Dynatrace is a software company that aims to make software work perfectly. Our platform combines observability, continuous runtime application security, and advanced AIOps to provide answers and intelligent automation from data.Key ResponsibilitiesYou will be part of the incident management team at Dynatrace Austria GmbH. Your role involves managing...

  • Incident Management Leader

    vor 2 Wochen

    Wien, Wien, Österreich Dynatrace Austria GmbH Vollzeit

    At Dynatrace Austria GmbH, we're on a mission to create software that works perfectly. As a Senior Incident Commander, you'll be at the forefront of our efforts, managing high-severity incidents and leading temporary response teams to ensure timely resolution and minimal business impact.We're strengthening our incident management team, and you'll play a...

  • Chief Incident Response Officer

    vor 4 Wochen

    Wien, Wien, Österreich Dynatrace Austria GmbH Vollzeit

    Be part of Dynatrace's mission to make software work perfectly.Dynatrace is a leading platform for broad and deep observability, continuous runtime application security, and advanced AIOps. Our platform combines these capabilities to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations,...

  • Senior incident commander

    vor 3 Wochen

    Wien, Österreich Dynatrace Austria GmbH Vollzeit

    Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless...

  • Senior Incident Commander

    vor 2 Monaten

    Wien, Österreich Dynatrace Austria GmbH Vollzeit

    Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital...

  • Senior Incident Commander

    vor 2 Monaten

    Wien, Österreich Dynatrace Austria GmbH Vollzeit

    Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless...

  • Senior Incident Commander

    vor 2 Monaten

    Wien, Österreich Dynatrace Austria GmbH Vollzeit

    Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital...

  • Senior incident commander

    vor 3 Wochen

    Wien, Österreich Dynatrace Austria GmbH Vollzeit

    Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital...

  • Quality Complaint

    vor 6 Monaten

    Wien, Österreich Takeda Pharmaceutical Vollzeit

    **About the role**: For our Complaints Team in the area of Quality Compliance we are looking for a well-organized person who likes working in a team. If you are interested in a meaningful position with diverse tasks then you will be the right person. In the close cooperation with numerous departments you examine customer complaints and contribute...

  • Cyber Defense Center

    vor 7 Monaten

    Wien, Österreich Raiffeisen Bank International Vollzeit

    **Cyber Defense Center (CDC) Analyst - L3 (f/m/x)**: - RBI is fostering its Business for the next generation in Information & Cyber Security. - As crucial part of the Group Raiffeisen Bank International Cyber Defense Center department this function develops detection and prevention mechanism to foster our digitalization journey and the business confidence...

  • Senior Project Bid Coordinator

    vor 2 Wochen

    Wien, Wien, Österreich Siemens AG Österreich Vollzeit

    **Job Overview:**We are seeking a highly skilled Senior Project Bid Coordinator to join our team at Siemens AG Österreich.**About the Role:**This is a challenging and rewarding opportunity for an experienced bid management professional to lead our bid activities and ensure successful project execution in a project-driven international environment.**Key...

  • Senior Translation Specialist

    vor 1 Monat

    Wien, Wien, Österreich IAEA Vollzeit

    Language and Conference ServicesWe are seeking a highly skilled Senior Translation Specialist to join our team at the International Atomic Energy Agency (IAEA).About the RoleThis is an exciting opportunity for a senior translator with extensive experience in revising translations to contribute to our mission of promoting peaceful use of nuclear energy.The...

  • Cyber Security Manager

    vor 1 Monat

    Wien, Wien, Österreich RBI Vollzeit

    Job SummaryWe are seeking a highly skilled Cyber Security Manager to drive the implementation of our Information & Cyber Security Strategy within RBI Head Office and Austrian Subsidiaries.Key ResponsibilitiesDevelop and maintain group security regulations (policies and standards) according to international security standards.Validate the effectiveness of...

  • Senior Marketplace Product Manager

    vor 3 Wochen

    Wien, Wien, Österreich STANDARD Medien AG Vollzeit

    Senior Marketplace Product ManagerWe are seeking a highly experienced Senior Marketplace Product Manager to join our team. In this role, you will be responsible for making it easy for our users to find real estate and jobs.As a key member of our product team, you will work closely with developers to build a sustainable product infrastructure. Your primary...

  • (Senior) Security Analyst

    vor 6 Monaten

    Wien, Österreich REWE Group Vollzeit

    (Senior) Security Analyst (m/w/d) **IT** **(Senior) Security Analyst (m/w/d)**: - 38.5hIZ NÖ-Süd Straße 1 2351, Wiener Neudorf - min. 45100€ brutto/jährlich- Eintritt: ab sofort**Recruiting-Team REWE Group / Zentrale**: - +43 2236 600 6283- *** **Jemanden empfehlen** **(Senior) Security Analyst (m/w/d)**: - As the IT of the REWE Group Austria,...

  • Sicherheitsexperte als Senior Berater für Bedrohungsmangement

    vor 1 Monat

    Wien, Wien, Österreich IBM Austria GmbH Vollzeit

    ÜberblickWir suchen einen erfahrenen Sicherheitsexperten, der als Senior Berater für Bedrohungsmangement bei IBM Austria GmbH tätig ist. In dieser Rolle arbeitest du eng mit unseren Kunden zusammen und hilfst ihnen, Angriffe zu erkennen und darauf zu reagieren.Löhne und GehälterDas Bruttogehalt für diese Position liegt bei etwa 59.010 € pro Jahr für...

  • Senior Nuclear Safety Officer(P5)

    vor 3 Wochen

    Wien, Österreich International Atomic Energy Agency Vollzeit

    Senior Nuclear Safety Officer(P5) - (2024/0625 (003391)) Organization: NSNI-Operational Safety Section Primary Location: Austria-Vienna-Vienna-IAEA Headquarters Job Posting: 2024-12-04, 7:54:16 AM Closing Date: 2024-12-25, 4:59:00 PM Duration in Months: 36 Contract Type: Fixed Term - Regular Probation Period: 1 Year Full Competitive Recruitment:...

  • Senior Nuclear Safety Officer(P5)

    vor 1 Woche

    Wien, Österreich International Atomic Energy Agency Vollzeit

    Senior Nuclear Safety Officer(P5) - (2023/0381 (017215)) Organization: NSNI-Regulatory Activities Section Primary Location: Austria-Vienna-Vienna-IAEA Headquarters Job Posting: 2024-12-16, 9:31:05 AM Closing Date: 2025-01-06, 4:59:00 PM Duration in Months: 36 Contract Type: Fixed Term - Regular Probation Period: 1 Year Full Competitive Recruitment:...