Senior Incident Commander

vor 3 Wochen

Wien, Österreich Dynatrace Vollzeit

**Company Description**

We are strengthening our incident management team. You will be at the helm, managing incidents and leading the way. Your role at Dynatrace is crucial in ensuring best-in-class reliability and shaping incident response for our customers. Your detailed responsibilities in this new team will be

**Prepare for Effective Incident Response**:

- ** Response Coverage**: Join a new global team of Incident Commanders coordinating incidents 24/7 in a follow-the-sun model
- ** Training and Preparedness**: Train teams on incident response protocols and ensure readiness for critical incidents
- ** Process Improvement**: Ensure our incident management process fits best-in-class, aligning with industry standards, company, and customer need

**Navigate Critical Incidents with Success**:

- ** Incident Coordination**: Manage high-severity incidents, leading temporary response teams to ensure timely resolution and mínimal business impact.
- ** Analysis and Mitigation**: Coordinate the team to understand impacts, perform forensics, categorize and mitigate incidents, ensuring the right experts are engaged.
- ** Communications**:Ensure all personnel know their roles during incidents. Keep teams aligned and ensure regular updates to customers and internal stakeholders.

**Continuously Learn and Improve**:

- ** Postmortem Management**: Lead blameless postmortem sessions, reviewing incident response and resilience, and tracking execution of improvement actions
- ** Metrics and KPIs**: Define and track key metrics to measure the effectiveness of incident management and leverage them for data-driven improvement planning.
- ** Customer Interaction**: Prepare detailed postmortem write-ups for customers, providing clear and actionable insights. Monitor and report on SLAs.
- ** Stakeholder Communication**: Maintain a holistic view of production status and communicate updates to internal stakeholders and customers.

**Qualifications**
- Proven experience in incident management and SRE or Security Operations, ideally within a SaaS environment.
- Strong technical background with the ability to understand complex systems and troubleshoot issues.
- Strong team player who stays calm and keeps the focus for the group in tough situations.
- Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders.
- Experience with postmortem processes and continuous improvement methodologies.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
- Passionate about pushing the limits to operate a vast SaaS solution reliable and performant at scale

**Additional Information**
**What's in it for you?**
- A **one-product software company **creating real value for the largest enterprises and millions of end customers globally, striving for **a world where** **software works perfectly**.
- Working with the** latest technologies** and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- Working models that offer you the flexibility you need, **ranging from full** **remote options to hybrid ones** combining home and in-office work.
- A team that thinks outside the box, welcomes unconventional ideas, and **pushes boundaries**.
- An environment that fosters innovation, enables creative collaboration, and **allows you to grow**.
- A globally unique and** tailor-made career development program** recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A** truly international mindset** that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
- A relocation team that is eager to** help you start your journey to a new country**, always there to support and by your side.
- Attractive compensation packages and stock purchase options with **numerous benefits and advantages.**

**Compensation and rewards**
- We offer attractive compensation packages and stock purchase options with numerous benefits and advantages.
- Please be aware that we offer only **employment contracts, **and** we are considering a hybrid working setup (2/3 days per week in the office).**:

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