IT Analyst TechEx
vor 2 Monaten
This is a IT Analyst TechEx role with one of the leading companies in AU right now 🔥 -- NBCUniversal -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at NBCUniversal 🧐🧐
## **Job Description** The TechEx team forms part of the IT Workplace Operations Team and the role will require a high-level customer focus, technical flexibility and agility. The role also requires flexibility around operational hours as well as supporting multiple locations in Southeast Asia and ANZ. Provide 1st & 2nd line desk side support services to NBCUniversal International on all supported technologies including Windows & Mac hardware and various mobile technologies. - Identify and deliver Service Improvements aligned to the company’s goals by prioritizing technology initiatives and supporting the evaluation, deployment, and management of current and future technologies. - Good understanding of mobile technologies such as iPhone/iPad, Blackberry, Android & Windows Mobile running various OS levels. - Provide support to the infrastructure teams, where necessary, for remote hands and eyes to assist in the resolution of technical faults. - Work closely with all IT groups to resolve incidents / requests and ensure impact to customers is kept to a minimum. - Ensure adherence to all NBCU international policies, processes and procedures as well as support continual service improvement activity where appropriate. - Assist with product evaluation and the introduction of new technologies into operational support. **KEY RESPONSIBILITIES** Customer skills are equally as important as technical skills, combining both to ensure delivery of a world-class service. Effectively manage Incidents and Requests, ensuring customers are kept informed of progress and escalating where necessary. Main Areas of Activity - Effectively resolve Workplace Technology Service Incidents and Requests keeping the customer always updated on progress and within SLAs guidelines. - Follow request management process and governance. - Take ownership of documentation regarding support issues and requests and ensure that this is accurate and maintained. - Ensure all relevant security & management tools are operational and exceptions are managed. - Meet all IT Asset Management process requirements in accordance with NBCU policy. - General maintenance of all IT equipment including PC’s, Macs, Mobile Devices, Printers, Photocopiers, VOIP telephones and other hardware and software as required. - Collaborate with International, US and local IT teams and Core NBCU business units as required. Other Responsibilities - Ensure all relevant IT equipment is encrypted in alignment with NBCU Policy. - Undertake deployment refresh of IT equipment in alignment with the Asset Management NBCU International Policy. - seamless data transferred between devices. - Ensuring that any operational risks are reported and remediated in line with the agreed action plans. M - Manage IT Consumables in accordance with the corporate guidelines. - Regular site visits to satellite offices to provide proactive IT support ## **Qualifications** - Key skills and Behaviours - TIL v3 Foundation Certification - ability in managing Incidents and requests in a Windows and Mac Environment. - Demonstrated experience supporting systems running Windows & Mac OSX - Demonstrated experience setting up and supporting mobile devices such as Apple iPhone/iPad, Blackberry, Android and Windows phones - Demonstrated experience with the Microsoft Office products for both Windows and Mac - Excellent oral and written communication skills. - Strong customer focus and delivery. - Robust analytical and troubleshooting skills. - Object management Microsoft Active Directory. - Anti-virus protection solutions. - Positive attitude in a busy and pressured technical environment. Desirable Skills - Experience of working in an ITIL compliant corporate environment. - Previous experience of working in a Media organisation. - Understanding of CISCO networking equipment and network configuration. - Previous experience of working with IP Telephony. REQUIREMENTS - Eligibility to work in Australia
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