Guest Experience Team Leader
Vor 3 Tagen
This is a Guest Experience Team Leader role with one of the leading companies in AU right now 🔥 -- Marriott -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Marriott 🧐🧐
As Marriott International’s** **flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels **Guest Experience Team Leader,** opportunity awaits. _Position Summary: _ - Lead the front office shift and support your team with general operational tasks - Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity - Assist guests arriving and departing the hotel through the check in and departure process - Handle general enquiries, engage and inspire guests through each guest experience - Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings - Take guest reservations and perform cash handling & credit card responsibilities - Oversee service standards whilst identifying and implementing improvement initiatives, setting the pace in the industry - Plan and execute team building activities so associates feel valued for their contributions - Be a dynamic and thoughtful team leader by empowering and supporting your team _About You: _ - Experience with OPERA property management system or similar - Relevant experience in a similar role - Working rights in Australia - Enthusiastic to escalate your career - Self-motivated, driven and energized in a fast-paced environment - Armed with smart solutions and a can-do attitude _Our Benefits: _ - Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends - Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month - Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group - Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program - Opportunity to receive Employee Referral Incentives and get paid for working with your friend - Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
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