Support Specialist
vor 21 Stunden
This is a Support Specialist - Lab IT role with one of the leading companies in AU right now 🔥 -- Roche -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Roche 🧐🧐
## The Position A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. - Join one of the world’s largest diagnostics companies focused on advancing science to improve people’s lives - Customer focussed role to ensure superior customer service - Melbourne - Field based role **Support Specialist – Lab IT,** is responsible for all Roche supplied customer IT solutions including direct Instrument interfacing, covering all business areas within Roche Diagnostics Australia. Paramount to delivery of these systems will be patient data integrity and all necessary information security management aspects. **What you will be working on:** As a Support Specialist – Lab IT you will: - Install, maintain and troubleshoot Roche IT solutions and Roche Instruments Operating software at Customer sites as required - Engage with the customer during the sales process and bringing the projects through planning, implementation, testing and into a live system - Support the Service team in IT and service related issues remotely or at customer sites - Deliver software upgrades and be involved in site system design and implementations - Provide consultation on connectivity solutions, regulatory compliance, security and virus protection concerns and the implementation of IT products to ensure goals and objectives of Roche products are installed and Integrated via HL7 and ASTM with Hospital/Laboratory Information System (HIS/LIS), within prescribed timeframe and cost parameters - Provide workflow consulting activities that include the documentation of existing layout and laboratory processes, and a proposal for the future using appropriate visualization and simulations tools e.g. turnaround time (TAT) reports/simulations, laboratory layout, laboratory process mapping - Understand and translate the features of all IT Solutions portfolio of products into customer oriented benefits communication - Provide product presentation, demonstration, and end-user training/workshop - Provide second level IT support / troubleshooting assistance to Application Specialists, Field Service Engineers and customers for all Roche Instrumentation As superior customer service is pivotal to the success of Roche, telephonic and online support is also supplied nationally via the National Support Centre/Integrated Communications Centre. **Who you are:** You’re someone who wants to influence your own development. You are looking for the opportunity to pursue your interests across functions and working in a multicultural environment motivates you. You have: - Relevant degree / diploma in Science / Laboratory Science / Telecommunications with special emphasis on Information Technology subjects - At least 3 years experience working in related fields within the Medical Diagnostic Industry - Excellent communication skills, both written and verbal - Strong customer empathy and interaction skills - Proven track record in data connectivity, troubleshooting and resolution To be successful in this role, you should demonstrate: - Analytical Systems expertise - Roche Automated Analytical Systems including Clinical Chemistry Systems, Immunodiagnostic systems, Haematology Systems, and Integration systems. - Experience interfacing laboratory and hospital equipment to middleware or various LIS systems - Strong knowledge of IT infrastructure technology including servers, desktops, storage, networks, operating systems, platforms and configurations - Thorough knowledge of the widely used ASTM/HL7 protocols, TCP/IP, networking and firewalls would be an advantage - Knowledge and experience using JavaScript and SQL - Experience in training personnel This role is **Melbourne – Field based **and **Full eligibility to live and work in Australia **is required as visa and/or relocation support is not available for this role. At **Roche Diagnostics Australia**, we are proud of our recent **gender pay gap results** and remain committed to promoting an equitable and inclusive recruitment and people practices that empower our people to be the best version of themselves. We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated in-house Talent Acquisition team.
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