Technical Support Tier 2 Specialist Iii
vor 22 Stunden
What To ExpectThe Technical Support Specialists provide technical support for Tesla's Energy product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner.
This position will ideally suit someone who is client-facing with an electrical or engineering background.
This position requires a high level of customer and employee interaction, so the ideal candidate will not only possess the technical acumen but also the ability to provide a strong level of customer service.
This position requires collaboration with Sales, Operations, and Service staff to proactively improve the owner experience for a rapidly growing customer base.
Qualified persons may have a background in the energy industry or technical customer support.
Candidates will thrive in both an independent and team environment.
You must be able to proactively seek out projects that enhance optimal customer service and team organization while completing daily tasks accurately and with minimal oversight.
Most importantly, your core value includes a desire to exceed customer expectations, answer questions before they are asked, and ensure every aspect of the Energy products experience is a true pleasure.
What You'll Do Provide the highest level of customer support by answering inbound calls and emailsEvaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the battery systemsEducate our Installers and customers so they have optimal confidence in the operation of their energy storage systemDetermine if a technical solution can be resolved via phone or if service or further diagnostics is neededCommunicate customers' concerns with NOC Managers, Service Engineering, or Field Service as necessaryAccurately record issues and data into CRM databaseThis role may require a shifted workweek and support growsWhat You'll Bring Minimum 2 years of relevant work experience, preferably with an electrical or engineering backgroundExcellent written and oral English communication skillsExcellent customer service skillsAbility to prioritize effectively and handle shifting prioritiesExperience with CRM systems and MS Office SuiteEnergy industry experience or background in technical support or call center environment preferredUnderstanding of distributed generation and/or energy storage systems preferredAbility to follow oral and written instructions with attention to detailWillingness to learn about new and innovative technologiesWillingness to assist and teach others on the teamEstablish and maintain positive, cooperative working relationshipsEffectively handle multiple priorities, organize workload, and meet deadlinesWork in a team-based environment and achieve common goals #J-18808-Ljbffr
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Technical Support Tier 2 Specialist Iii
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Technical Support Tier 2 Specialist Iii
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