Technical Customer Support Specialist
vor 2 Wochen
About Us: At Loop Support, we specialize in connecting businesses with exceptional customer support specialists.
We believe in smart, kind-hearted professionals who love to learn and grow.
If you have a passion for helping others and a strong technical background, we want to hear from you
Responsibilities: In this role, you'll be responsible for ensuring customers, ranging from SMBs to large enterprises, get the best possible support.
This opportunity is ideal for individuals with a passion for customer support and a strong technical background.
You'll:
Interact with a diverse range of customers, including enterprises, startups, and SMBs, troubleshooting technical issues via phone, email, and chat, while helping them maximize the use of the product.Gather and analyze customer feedback to contribute directly to product improvements.Create informative content based on common user needs, such as guides, FAQs, and best practice documentation.Maintain a positive and professional attitude with all customer interactions.Collaborate across teams, including product, engineering, and data, to ensure a stellar customer experience.Qualifications: Based in Australia, Indonesia, Malaysia, or New Zealand.
(Required)Excellent written and verbal communication skills in English.
(Required)Stable internet connection and a reliable computer setup.
(Required)Previous experience doing technical support.
(Required)Previous experience in a startup environment or software company.
(Preferred)Ability to work independently in a distraction-free home office.A positive and professional attitude with a customer-first mindset.Strong problem-solving skills and ability to thrive in a dynamic, fast-paced environment.Salary: $50K-$80K depending on location and experience.
#J-18808-Ljbffr
-
Technical Support Specialist
Vor 3 Tagen
Melbourne, Österreich Thrive Learning Limited VollzeitThrive has taken the learning technologies industry by storm with our all-in-one learning and skills platform that modern organisations recognise as an essential business tool that will ensure L&D teams get a seat at the table.We make development, agile, social and learner led by recognising the needs of each learner and creating a consumer grade...
-
Customer Support Specialist
Vor 7 Tagen
Melbourne, Österreich Pexa Group VollzeitCustomer Support Specialist - 12 Months Fixed Term ContractTeam:Customer OperationsLocation:MelbourneWork Model:HybridAbout The RoleAs a Customer Support Specialist, you'll provide excellent first-line support via live chat, email, and phone. Aim to resolve inquiries on initial contact using your skills and positive attitude. Escalate unresolved issues to...
-
Level 2 Technical Support Specialist
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitBrunt Work | Full time: 35 paid hours per week or more Work Timezone - Must be a City eg London Melbourne - AEST Work Schedule Fixed Schedule Job Type Full time: 35 paid hours per week or more Date Opened 10/11/2024 Remote Job Industry Other Job Description This is a remote position.Job Title: Level 2 Technical Support Specialist (Remote)Schedule: 8am to 5pm...
-
Level 2 Technical Support Specialist
vor 1 Monat
Melbourne, Österreich Bruntwork VollzeitBruntWork | Full time: 35 paid hours per week or more Work Timezone - Must be a City eg London Melbourne - AEST Work Schedule Fixed Schedule Job Type Full time: 35 paid hours per week or more Date Opened 10/11/2024 Remote Job Industry Other Job DescriptionThis is a remote position.Job Title: Level 2 Technical Support Specialist (Remote)Schedule: 8am to 5pm...
-
Level 2 Technical Support Specialist
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitBruntWork | Full time: 35 paid hours per week or more Work Timezone - Must be a City eg London Melbourne - AEST Work Schedule Fixed Schedule Job Type Full time: 35 paid hours per week or more Date Opened 10/11/2024 Remote Job Industry Other Job Description This is a remote position.Job Title: Level 2 Technical Support Specialist (Remote)Schedule: 8am to 5pm...
-
Technical Customer Support Coordinator
vor 1 Monat
Melbourne, Österreich Insignia VollzeitInsignia is a leading national distributor of industrial labelling and coding equipment with over 50 years' experience in the Australian packaging market.With multiple locations nationwide, Insignia is widely recognised as experts in identification and traceability, and work with world-leading brands in thermal printing, barcoding, data capture, marking &...
-
Technical Lead, Customer Support
vor 4 Wochen
Melbourne, Österreich Veeam VollzeitJobs available in Technical Customer SupportTechnical Lead, Customer SupportDate of publication: 20 October 2024North Sydney / AustraliaVeeam, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.With Veeam, organizations...
-
Customer Support
vor 4 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitCustomer Support & Community Specialist Department: Customer Support Employment Type: Full Time Location: Melbourne Reporting To: Head of Customer Support Description Are you passionate about building vibrant online communities and delivering exceptional customer support?Do you thrive at the intersection of social media engagement and operational...
-
Customer Support Specialist
vor 2 Monaten
Melbourne, Österreich PEXA VollzeitThis is a Customer Support Specialist role with one of the leading companies in AU right now 🔥 -- PEXA -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at PEXA 🧐🧐**About The Role** As a Customer Support Specialist, you'll provide excellent first-line support via...
-
Technical Support Specialist
vor 1 Monat
Melbourne, Österreich Hays VollzeitIT Support Specialist (German Speaking) Location: Sunbury - On-site (Mon-Fri)Salary: Up to £28,500Essential Criteria: Able to speak and effectively communicate in both English and German, seeking those able to support off-site teams in Germany.Able to work in the UK full-time (no sponsorship available).Have 1+ year(s) of experience working in a technical/IT...
-
Technical Applications Specialist
vor 1 Woche
Melbourne, Österreich Ke Select VollzeitChemistry & Physics (Science & Technology) Full time This is your opportunity to join a fast-growing, progressive global manufacturer of automated laboratory instruments often used for Clinical Chemistry applications.About the Role The Technical Applications Specialist role is a newly created, office-based position located in East Melbourne.The Technical...
-
Customer Support
vor 4 Wochen
Melbourne, Österreich Mindset Health Pty VollzeitCustomer Support & Community SpecialistDepartment: Customer SupportEmployment Type: Full TimeLocation: MelbourneReporting To: Head of Customer SupportDescriptionAre you passionate about building vibrant online communities and delivering exceptional customer support?Do you thrive at the intersection of social media engagement and operational excellence?We're...
-
Customer Support
vor 4 Wochen
melbourne, Österreich Mindset Health Pty VollzeitCustomer Support & Community SpecialistDepartment: Customer SupportEmployment Type: Full TimeLocation: MelbourneReporting To: Head of Customer SupportDescriptionAre you passionate about building vibrant online communities and delivering exceptional customer support? Do you thrive at the intersection of social media engagement and operational excellence?We're...
-
Customer Support
vor 4 Wochen
Melbourne, Österreich Mindset Health Pty VollzeitCustomer Support & Community SpecialistDepartment: Customer SupportEmployment Type: Full TimeLocation: MelbourneReporting To: Head of Customer SupportDescriptionAre you passionate about building vibrant online communities and delivering exceptional customer support? Do you thrive at the intersection of social media engagement and operational excellence?We're...
-
Technical Application Specialist
vor 2 Wochen
Melbourne, Österreich Epaus Epicor Australia VollzeitTechnical Application SpecialistTechnical Application Specialist Apply remote type: HybridLocations: Australia, MelbourneTime type: Full timePosted on: Posted 7 Days AgoJob requisition id: JR100407As a Technical Application Specialist, you will diagnose, troubleshoot, repair, and debug software, network systems, and hardware. You will document and escalate...
-
Technical Application Specialist
vor 1 Woche
Melbourne, Österreich Epaus Epicor Australia VollzeitTechnical Application Specialist Technical Application Specialist Apply remote type: Hybrid Locations: Australia, Melbourne Time type: Full time Posted on: Posted 7 Days Ago Job requisition id: JR100407 As a Technical Application Specialist, you will diagnose, troubleshoot, repair, and debug software, network systems, and hardware.You will document and...
-
Customer Support Specialist
vor 1 Woche
Melbourne, Österreich Education Perfect VollzeitEducation Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential. As an EPeep, you'll work on projects that have a real...
-
Customer Support Specialist
Vor 7 Tagen
Melbourne, Österreich Education Perfect VollzeitEducation Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom.We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.As an EPeep, you'll work on projects that have a real...
-
Customer Support Specialist
vor 3 Wochen
Melbourne, Österreich Mable VollzeitWe're powered by purposeMable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we've been helping our community live their kind of independence, and today we're one of Australia's largest and fastest growing healthtech platforms.We have been recognised in AFR's Fast 100...
-
Customer Support Specialist
vor 3 Wochen
Melbourne, Österreich Mable VollzeitWe're powered by purpose Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers.Since 2014, we've been helping our community live their kind of independence, and today we're one of Australia's largest and fastest growing healthtech platforms.We have been recognised in AFR's Fast 100...