Customer Support
vor 4 Wochen
Customer Support & Community Specialist Department: Customer Support
Employment Type: Full Time
Location: Melbourne
Reporting To: Head of Customer Support
Description Are you passionate about building vibrant online communities and delivering exceptional customer support?
Do you thrive at the intersection of social media engagement and operational excellence?
We're seeking a dynamic Customer Support & Community Specialist to join our Customer Support team and take our user experience to the next level
As our Customer Support & Community Specialist, you'll play a pivotal role in fostering meaningful connections with our users while ensuring our support operations run like a well-oiled machine.
You'll be the bridge between our brand and our community, creating positive experiences that turn customers into advocates.
Our team follows a hybrid model working out of our office in Cremorne, so we'd love to see applications from those based in (or willing to relocate to) Melbourne.
Key Responsibilities: Manage and resolve complex customer escalations with finesse Monitor and manage social media interactions and app reviews Cultivate an engaged community across our social media platforms Spearhead our concierge service initiatives to enhance customer onboarding and retention Ensure seamless operational coverage and support continuity Drive process improvements to boost team efficiency and customer satisfaction
What You'll Bring to the Role: A community-building maestro with a knack for customer support management Expert-level communication skills across various platforms and mediums A problem-solving wizard who can turn challenges into opportunities Social media savvy with a finger on the pulse of digital trends A collaborative team player who can work effectively with stakeholders across departments Experience in process improvement and operational excellence
Why join Mindset Health?
Impactful Work: Be part of a team that directly contributes to the growth and success of the company.
Innovative Environment: Be part of a team that values creativity, experimentation, and continuous improvement.
Career Growth: Opportunities for professional development and career advancement in a rapidly growing company.
Collaborative Culture: Work with a passionate and driven team dedicated to achieving shared goals.
We also believe that helping to make the world a better place should be rewarded accordingly – that's why we support our people with competitive, market-informed salaries, meaningful healthcare and wellbeing initiatives, generous paid parental leave, tailored learning and development opportunities, and access to essential leave like monthly menopause/menstrual leave
We also want to encourage women, POC, LGBTQ+, and diverse applicants of all backgrounds to apply.
We want our team to be as diverse as the people who use our products.
If you're ready to lead the charge in creating a thriving community and delivering world-class support, we want to hear from you
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