Customer Support Specialist
vor 3 Wochen
Our co-founders started Zip in 2020 to address this seemingly intractable problem with a purpose-built platform that provides a simple, consumer-grade user experience.
Within just a few short years, Zip created the procurement orchestration category and developed the leading solution in this $50B+ TAM space.
Today, leading companies like Instacart, Anthropic, Sephora, Discover, Reddit, and Lyft rely on Zip to manage billions of dollars in spend.
We're a fast-growing team that helped scale category-defining companies like Airbnb, Meta, Salesforce, Databricks, Ramp, Apple, and Google.
With a $2.2 billion valuation and $370 million in funding from Y Combinator, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers.
Join us
Your RoleWe're looking for our first Customer Support Team member in APAC
You'll be supporting our customers, providing expert-level technical knowledge to resolve customer issues, and guidance on the advanced usage of the product.
You'll be doing everything from answering basic customer questions to taking deep dives into customer workflows to resolve customer problems.
You'll work closely with Engineering to facilitate end-to-end resolution of customer issues and help represent the voice of the customer to the Product team.
As every business needs our type of product, you'll work with various new clients and industries as Zip scales.
We're working with exciting customers, including Coinbase, Snowflake, Notion, Canva, Samsara, and Databricks.
You WillBecome a subject matter expert on all things Zip, with deep product knowledgeWork with engineering to troubleshoot and resolve customer issuesBe the face of Zip to our customers and their suppliersUse internal tooling to investigate data and customer configurationsPartner with Product, representing the voice of the customer to help drive the Product RoadmapPartner with other post-sale stakeholders to triage, understand, and solve customer issues promptly and effectivelyUse broad product expertise and understanding of our customer base to increase product adoptionServe as a product-matter expert to support cross-functional teamsProactively identify opportunities to improve how we work, both in Customer Support and overall at ZipUse a Support Tool (Intercom) to deliver on best-in-class SLAsQualifications1-4 years in a customer-facing roleExcellent verbal and written communication skillsA real passion for working with customersDemonstrated ability to quickly learn complex technologies and softwareGrowth mindset – an eagerness to learn, and approach change with optimism and resilienceWillingness to get your hands dirty at an early-stage companyDemonstrated ownership over problems, and ability to deliver for a customer, even when the going gets toughNice to HavesExperience with modern support software (Intercom/Zendesk)Experience with operational automation software (Zapier)Perks & BenefitsAt Zip, we're committed to providing our employees with everything they need to do their best work.
Start-up equityFull health, vision & dental coverageTeam building events & happy hoursFlexible PTOApple equipment plus home office budgetWe're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world.
We encourage all candidates to apply even if your experience doesn't exactly match up to our job description.
We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.
We look forward to hearing from you
#J-18808-Ljbffr
-
Customer Support Specialist
vor 1 Woche
Melbourne, Österreich Pexa Group VollzeitCustomer Support Specialist - 12 Months Fixed Term ContractTeam:Customer OperationsLocation:MelbourneWork Model:HybridAbout The RoleAs a Customer Support Specialist, you'll provide excellent first-line support via live chat, email, and phone. Aim to resolve inquiries on initial contact using your skills and positive attitude. Escalate unresolved issues to...
-
Customer Support
vor 4 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitCustomer Support & Community Specialist Department: Customer Support Employment Type: Full Time Location: Melbourne Reporting To: Head of Customer Support Description Are you passionate about building vibrant online communities and delivering exceptional customer support?Do you thrive at the intersection of social media engagement and operational...
-
Customer Support Specialist
vor 2 Monaten
Melbourne, Österreich PEXA VollzeitThis is a Customer Support Specialist role with one of the leading companies in AU right now 🔥 -- PEXA -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at PEXA 🧐🧐**About The Role** As a Customer Support Specialist, you'll provide excellent first-line support via...
-
Customer Support
vor 4 Wochen
Melbourne, Österreich Mindset Health Pty VollzeitCustomer Support & Community SpecialistDepartment: Customer SupportEmployment Type: Full TimeLocation: MelbourneReporting To: Head of Customer SupportDescriptionAre you passionate about building vibrant online communities and delivering exceptional customer support?Do you thrive at the intersection of social media engagement and operational excellence?We're...
-
Customer Support
vor 4 Wochen
Melbourne, Österreich Mindset Health Pty VollzeitCustomer Support & Community SpecialistDepartment: Customer SupportEmployment Type: Full TimeLocation: MelbourneReporting To: Head of Customer SupportDescriptionAre you passionate about building vibrant online communities and delivering exceptional customer support? Do you thrive at the intersection of social media engagement and operational excellence?We're...
-
Customer Support Specialist
vor 2 Wochen
Melbourne, Österreich Education Perfect VollzeitEducation Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential. As an EPeep, you'll work on projects that have a real...
-
Customer Support Specialist
Vor 2 Tagen
Melbourne, Österreich Education Perfect Limited VollzeitEducation Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential. As an EPeep, you'll work on projects that have a real...
-
Customer Support Specialist
Vor 2 Tagen
Melbourne, Österreich Education Perfect Limited VollzeitEducation Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom.We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.As an EPeep, you'll work on projects that have a real...
-
Customer Support Specialist
vor 1 Woche
Melbourne, Österreich Education Perfect VollzeitEducation Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom.We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.As an EPeep, you'll work on projects that have a real...
-
Customer Support Specialist
Vor 2 Tagen
Melbourne, Österreich Education Perfect Limited VollzeitEducation Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential. As an EPeep, you'll work on projects that have a real...
-
Customer Support Specialist
vor 3 Wochen
Melbourne, Österreich Mable VollzeitWe're powered by purposeMable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we've been helping our community live their kind of independence, and today we're one of Australia's largest and fastest growing healthtech platforms.We have been recognised in AFR's Fast 100...
-
Customer Support Specialist
vor 3 Wochen
Melbourne, Österreich Mable VollzeitWe're powered by purpose Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers.Since 2014, we've been helping our community live their kind of independence, and today we're one of Australia's largest and fastest growing healthtech platforms.We have been recognised in AFR's Fast 100...
-
Technical Customer Support Specialist
vor 2 Wochen
Melbourne, Österreich Huntsbot VollzeitAbout Us: At Loop Support, we specialize in connecting businesses with exceptional customer support specialists.We believe in smart, kind-hearted professionals who love to learn and grow.If you have a passion for helping others and a strong technical background, we want to hear from you!Responsibilities: In this role, you'll be responsible for ensuring...
-
Customer Support Specialist
vor 3 Wochen
Melbourne, Österreich Mercury VollzeitThis is a Customer Support Specialist role with one of the leading companies in AU right now 🔥 -- Mercury -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Mercury 🧐🧐Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019,...
-
Customer Support Specialist
vor 1 Monat
Melbourne, Österreich Pexa Group VollzeitEvery time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in.PEXA's world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes.And...
-
Customer Support Specialist
vor 1 Monat
Melbourne, Österreich Pexa Group VollzeitEvery time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA's world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes....
-
Customer Specialist Support Advisor
vor 2 Wochen
Melbourne, Österreich Transurban VollzeitWorking at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day.We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.About the role ? We're seeking a Customer Specialist Support...
-
Customer Support Specialist
vor 1 Monat
Melbourne, Österreich Pexa Group Limited VollzeitHi, we're PEXAEvery time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA's world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle...
-
Customer Support Specialist
vor 2 Monaten
Melbourne, Österreich Pexa Group Limited VollzeitHi, we're PEXA Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in.PEXA's world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle...
-
Customer Service Specialist
vor 1 Monat
Melbourne, Österreich Accs - Ares Customer Care Solutions Gmbh VollzeitJoin an organisation that makes a difference! We are recruiting a number of CustomerSpecialists for an organisation that provides Plan Management and Support Services to NDIS participants, their families, and carers across . a team whose is to help, empower and provide the best level of service to its members. are the first point of for their members and...
