Customer Support Specialist

vor 2 Monaten

Melbourne, Österreich Ziphq, Inc. Vollzeit

Our co-founders started Zip in 2020 to address this seemingly intractable problem with a purpose-built platform that provides a simple, consumer-grade user experience.
Within just a few short years, Zip created the procurement orchestration category and developed the leading solution in this $50B+ TAM space.
Today, leading companies like Instacart, Anthropic, Sephora, Discover, Reddit, and Lyft rely on Zip to manage billions of dollars in spend.
We're a fast-growing team that helped scale category-defining companies like Airbnb, Meta, Salesforce, Databricks, Ramp, Apple, and Google.
With a $2.2 billion valuation and $370 million in funding from Y Combinator, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers.
Join us
Your RoleWe're looking for our first Customer Support Team member in APAC
You'll be supporting our customers, providing expert-level technical knowledge to resolve customer issues, and guidance on the advanced usage of the product.
You'll be doing everything from answering basic customer questions to taking deep dives into customer workflows to resolve customer problems.
You'll work closely with Engineering to facilitate end-to-end resolution of customer issues and help represent the voice of the customer to the Product team.
As every business needs our type of product, you'll work with various new clients and industries as Zip scales.
We're working with exciting customers, including Coinbase, Snowflake, Notion, Canva, Samsara, and Databricks.
You WillBecome a subject matter expert on all things Zip, with deep product knowledgeWork with engineering to troubleshoot and resolve customer issuesBe the face of Zip to our customers and their suppliersUse internal tooling to investigate data and customer configurationsPartner with Product, representing the voice of the customer to help drive the Product RoadmapPartner with other post-sale stakeholders to triage, understand, and solve customer issues promptly and effectivelyUse broad product expertise and understanding of our customer base to increase product adoptionServe as a product-matter expert to support cross-functional teamsProactively identify opportunities to improve how we work, both in Customer Support and overall at ZipUse a Support Tool (Intercom) to deliver on best-in-class SLAsQualifications1-4 years in a customer-facing roleExcellent verbal and written communication skillsA real passion for working with customersDemonstrated ability to quickly learn complex technologies and softwareGrowth mindset – an eagerness to learn, and approach change with optimism and resilienceWillingness to get your hands dirty at an early-stage companyDemonstrated ownership over problems, and ability to deliver for a customer, even when the going gets toughNice to HavesExperience with modern support software (Intercom/Zendesk)Experience with operational automation software (Zapier)Perks & BenefitsAt Zip, we're committed to providing our employees with everything they need to do their best work.
Start-up equityFull health, vision & dental coverageTeam building events & happy hoursFlexible PTOApple equipment plus home office budgetWe're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world.
We encourage all candidates to apply even if your experience doesn't exactly match up to our job description.
We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.
We look forward to hearing from you
#J-18808-Ljbffr

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