Customer Support Specialist
vor 2 Monaten
This is a Customer Support Specialist role with one of the leading companies in AU right now 🔥 -- Mercury -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Mercury 🧐🧐
Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 200,000 startups and small businesses from all around the world. Our Support team is expanding to match this growth and we are setting up teams in EMEA and APAC to provide 24 hour cover for our clients. As part of this, we’re looking to bring someone smart onto our Customer Support team to help us out. As a member of our Customer Support team, you’ll make sure our users are charmed by warmth and competence when they have questions or needs that aren’t being met by our product. You’ll radiate intelligence while exercising your best human qualities, like compassion and empathy, even in the face of frustration. You’ll need to understand how our product works in detail. Banking\* has a lot of moving pieces, so this is harder than it might seem. Finding efficient, elegant solutions for problems stemming from the oft-convoluted U.S. financial system isn’t always easy, but if you’re good at your job, our users will never know it. _\*Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC._ Here are some things you’ll do on the job: - Answer user questions over chat, email, and phone - Handle user account requests, including application processing, card disputes, missing payments, card shipments, and a whole lot more - Teach customers how to use our product (hopefully most of it is self-explanatory), and translate user confusion into product suggestions - Identify the systemic flaws that lead to user problems - Work with our engineering team to find and squash bugs - Communicate our users' needs to our partner banks and work with them to improve their products and processes - Write help articles and FAQs - Learn our internal tools and figure out how to improve them - Put in place processes to make your job more efficient - Help with other compliance and customer tasks - Create and sustain warm relationships with our users - Help build out the customer support and ops infrastructure at Mercury You should: - Have 3+ years of experience in a Customer Experience / Customer Support role - Experience with Zendesk is a plus - Consistently exercise empathy - Exude competence - Always seek to answer the question behind the question - Understand how to translate convoluted banking or engineering terminology into clear, human user communication - Enjoy thinking about how to automate as much of your job as possible - Keep a clean, ordered inbox - Stay calm and collected while working on ten things at once - Feel confident talking with startup folks in person, over chat, or on the phone - Use creativity while working within difficult constraints - Show kindness in the face of unpleasantness (our customers generally are really great, but they can get passionate when it comes to their businesses) - And ideally, have a love for language
🚨🚨 If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.
Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Mercury.
✅ Applying here is the first step in the hiring process for this role at Mercury.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
-
Customer Support Specialist
vor 1 Monat
Melbourne, Österreich Pexa Group VollzeitCustomer Support Specialist - 12 Months Fixed Term ContractTeam:Customer OperationsLocation:MelbourneWork Model:HybridAbout The RoleAs a Customer Support Specialist, you'll provide excellent first-line support via live chat, email, and phone. Aim to resolve inquiries on initial contact using your skills and positive attitude. Escalate unresolved issues to...
-
Customer Support Specialist
vor 3 Monaten
Melbourne, Österreich PEXA VollzeitThis is a Customer Support Specialist role with one of the leading companies in AU right now 🔥 -- PEXA -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at PEXA 🧐🧐**About The Role** As a Customer Support Specialist, you'll provide excellent first-line support via...
-
Customer Support Specialist
vor 3 Wochen
Melbourne, Österreich Montu VollzeitThis is a Customer Support Specialist role with one of the leading companies in AU right now 🔥 -- Montu -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Montu 🧐🧐## **Job Description** The Customer Support Specialist handles both inbound and outbound...
-
Customer Support Specialist
vor 1 Monat
Melbourne, Österreich Education Perfect Limited VollzeitEducation Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential. As an EPeep, you'll work on projects that have a real...
-
Customer Support Specialist
vor 1 Monat
Melbourne, Österreich Education Perfect Limited VollzeitEducation Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential. As an EPeep, you'll work on projects that have a real...
-
Customer Support Specialist
vor 1 Monat
Melbourne, Österreich Education Perfect Limited VollzeitEducation Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom.We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.As an EPeep, you'll work on projects that have a real...
-
Customer Support Specialist
vor 1 Monat
Melbourne, Österreich Education Perfect VollzeitEducation Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom.We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.As an EPeep, you'll work on projects that have a real...
-
Loop Support: Technical Customer Support Specialist
vor 3 Wochen
Melbourne, Österreich Mosaec VollzeitHeadquarters: San FranciscoURL: About Us:At Loop Support, we specialize in connecting businesses with exceptional customer support specialists.We believe in smart, kind-hearted professionals who love to learn and grow.If you have a passion for helping others and a strong technical background, we want to hear from you!Responsibilities:In this role, you'll be...
-
Customer Support Specialist
vor 2 Monaten
Melbourne, Österreich Mable VollzeitWe're powered by purpose Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers.Since 2014, we've been helping our community live their kind of independence, and today we're one of Australia's largest and fastest growing healthtech platforms.We have been recognised in AFR's Fast 100...
-
Technical Customer Support Specialist
vor 2 Monaten
Melbourne, Österreich Huntsbot VollzeitAbout Us: At Loop Support, we specialize in connecting businesses with exceptional customer support specialists.We believe in smart, kind-hearted professionals who love to learn and grow.If you have a passion for helping others and a strong technical background, we want to hear from you!Responsibilities: In this role, you'll be responsible for ensuring...
-
Customer Support Specialist
vor 2 Monaten
Melbourne, Österreich Pexa Group Limited VollzeitHi, we're PEXAEvery time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA's world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle...
-
Customer Support Specialist
vor 3 Monaten
Melbourne, Österreich Pexa Group Limited VollzeitHi, we're PEXA Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in.PEXA's world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle...
-
Pexa Group | Customer Support Specialist | Melbourne
vor 4 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitCustomer Support Specialist - 12 Months Fixed Term Contract Team: Customer Operations Location: Melbourne Work Model: Hybrid About The Role As a Customer Support Specialist, you'll provide excellent first-line support via live chat, email, and phone.Aim to resolve inquiries on initial contact using your skills and positive attitude.Escalate unresolved issues...
-
Customer Support Specialist
vor 3 Wochen
Melbourne, Österreich Bowens VollzeitAdd expected salary to your profile for insightsBowens is looking for a reliable and experienced Part Time Customer Service Specialist (known in our team as a Customer Concierge) to join our supportive team.We have several vacancies in a number of Bowens store locations.In this role, you'll be using your experience to help our valued customers and build...
-
Customer Support Specialist
vor 3 Wochen
Melbourne, Österreich Bowens VollzeitAdd expected salary to your profile for insightsBowens is looking for a reliable and experienced Part Time Customer Service Specialist (known in our team as a Customer Concierge) to join our supportive team. We have several vacancies in a number of Bowens store locations. In this role, you'll be using your experience to help our valued customers and build...
-
Strategic Customer Insights Specialist
vor 3 Wochen
Melbourne, Österreich This Is An It Support Group VollzeitStrategic Customer Insights SpecialistJob No.: 996923Location: Melbourne - CBD & InnerJob type: Full-TimeCountry Road Group (CRG) is embarking on transformation to position itself for growth, leveraging our scale, capabilities and culture as a House of Brands. We are investing in new and existing capabilities and have a number of exciting opportunities...
-
Customer Support Specialist
vor 1 Woche
Melbourne, Österreich Mercury VollzeitThis is a Customer Support Specialist - APAC role with one of the leading companies in AU right now 🔥 -- Mercury -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Mercury 🧐🧐Here are some things you’ll do on the job: - Answer user questions over chat, email,...
-
Customer Support Specialist
vor 2 Monaten
Melbourne, Österreich Ziphq, Inc. VollzeitOur co-founders started Zip in 2020 to address this seemingly intractable problem with a purpose-built platform that provides a simple, consumer-grade user experience.Within just a few short years, Zip created the procurement orchestration category and developed the leading solution in this $50B+ TAM space.Today, leading companies like Instacart, Anthropic,...
-
Customer Support Specialist
vor 3 Wochen
Melbourne, Österreich Mercury VollzeitThis is a Customer Support Specialist - APAC role with one of the leading companies in AU right now 🔥 -- Mercury -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Mercury 🧐🧐As a member of our Customer Support team, you’ll make sure our users are charmed by...
-
Customer Support And Success Specialist
vor 2 Monaten
Melbourne, Österreich Huntsbot VollzeitCustomer Support and Success Specialist (Australia)Customer SupportContract$25k/yearOceania Only1 days agoDescriptionHej!We're Driversnote, a fast-growing SaaS company based in Copenhagen, Denmark.We take pride in helping more than 2,000,000 users worldwide keep a mileage logbook.No one likes to do mileage documentation - so we try to remove this tedious...
