Customer Support Specialist
Vor 2 Tagen
This is a Customer Support Specialist role with one of the leading companies in AU right now 🔥 -- Montu -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Montu 🧐🧐
## **Job Description** The Customer Support Specialist handles both inbound and outbound communications via phone and email and provides daily team support to ensure the smooth flow of inquiries and complaints within the Commercial and New Business team. **Your responsibilities include:** - Be the friendly voice and problem-solving guru for our clients - Juggle phone calls, emails, and teamwork like a pro - Transform complaints into opportunities for customer delight - Coordinate with suppliers to ensure medications reach patients on time - Become a product and service expert, ready to tackle any challenge - Review and approve orders, coordinate with suppliers to support timely dispatch of patient medication, maintain meticulous attention to detail**.** - Record interactions in Zendesk, our CRM, and spreadsheets as required for some processes. **Why You'll Love It:** - Make a real difference in people's lives every day - Work in a fast-paced, innovative environment - Contribute to improving our processes and services - Grow your skills with ongoing training and development ## **Qualifications** - 3+ years demonstrated experience in a similar customer-facing role, where autonomy, problem solving and attention to detail were demonstrated. - You will possess experience in **remote work**, demonstrating a **strong self-starter** attitude and a **solid work ethic.** - A track record of customer service excellence - Ninja-level problem-solving skills - A voice that can charm and calm even the toughest customers - Tech-savvy attitude with G-Suite proficiency ## **Additional Information** You’ll be joining a highly motivated, agile team where your ideas and work will directly influence the direction and progress of an expanding global company in a hyper-growth phase. We pride ourselves on our collaborative and driven culture and offer opportunities for advancement to high achievers. **Other benefits include:** - Gaining access to SAGED courses and more through the Greenhouse learning platform, fostering continuous growth and development. - Enjoying discounts with over 450 retailers through our Reward and Recognition platform. - The freedom of a full-time, work-from-home role. - Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities. - Mental health support through our wellbeing platform, Unmind. - A private health insurance discount through Medibank. - Up to 8 weeks of paid parental leave. - Swag kits to celebrate key milestones in your journey with us. - Enhancing your home office with our ergonomic equipment reimbursement benefit. - Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients.
🚨🚨 If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.
Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Montu.
✅ Applying here is the first step in the hiring process for this role at Montu.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
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