Customer Support
vor 4 Wochen
Customer Support & Community SpecialistDepartment: Customer Support
Employment Type: Full Time
Location: Melbourne
Reporting To: Head of Customer Support
DescriptionAre you passionate about building vibrant online communities and delivering exceptional customer support?
Do you thrive at the intersection of social media engagement and operational excellence?We're seeking a dynamic Customer Support & Community Specialist to join our Customer Support team and take our user experience to the next level
As our Customer Support & Community Specialist, you'll play a pivotal role in fostering meaningful connections with our users while ensuring our support operations run like a well-oiled machine.
You'll be the bridge between our brand and our community, creating positive experiences that turn customers into advocates. Our team follows a hybrid model working out of our office in Cremorne, so we'd love to see applications from those based in (or willing to relocate to) Melbourne.
Key Responsibilities: Manage and resolve complex customer escalations with finesse Monitor and manage social media interactions and app reviews Cultivate an engaged community across our social media platforms Spearhead our concierge service initiatives to enhance customer onboarding and retention Ensure seamless operational coverage and support continuity Drive process improvements to boost team efficiency and customer satisfaction What You'll Bring to the Role: A community-building maestro with a knack for customer support management Expert-level communication skills across various platforms and mediums A problem-solving wizard who can turn challenges into opportunities Social media savvy with a finger on the pulse of digital trends A collaborative team player who can work effectively with stakeholders across departments Experience in process improvement and operational excellence Why join Mindset Health? Impactful Work: Be part of a team that directly contributes to the growth and success of the company. Innovative Environment: Be part of a team that values creativity, experimentation, and continuous improvement. Career Growth: Opportunities for professional development and career advancement in a rapidly growing company. Collaborative Culture: Work with a passionate and driven team dedicated to achieving shared goals. We also believe that helping to make the world a better place should be rewarded accordingly – that's why we support our people with competitive, market-informed salaries, meaningful healthcare and wellbeing initiatives, generous paid parental leave, tailored learning and development opportunities, and access to essential leave like monthly menopause/menstrual leave
We also want to encourage women, POC, LGBTQ+, and diverse applicants of all backgrounds to apply.
We want our team to be as diverse as the people who use our products. If you're ready to lead the charge in creating a thriving community and delivering world-class support, we want to hear from you
#J-18808-Ljbffr
-
Customer Care Manager
vor 2 Wochen
Melbourne, Österreich Hays | Office Support VollzeitYour new companyYour new company is a premium volume builder that has had continuous growth and success in this market. Their point of difference is their second-to-none customer service that values their clients and employees, who are the heart of the business. Their client-centric approach and strong values place emphasis on exceptional designs that...
-
Customer Care Manager
vor 2 Wochen
Melbourne, Österreich Hays | Office Support VollzeitYour new companyYour new company is a premium volume builder that has had continuous growth and success in this market. Their point of difference is their second-to-none customer service that values their clients and employees, who are the heart of the business. Their client-centric approach and strong values place emphasis on exceptional designs that...
-
Customer Service Specialist
vor 1 Monat
Melbourne, Österreich Accs - Ares Customer Care Solutions Gmbh VollzeitJoin an organisation that makes a difference! We are recruiting a number of CustomerSpecialists for an organisation that provides Plan Management and Support Services to NDIS participants, their families, and carers across . a team whose is to help, empower and provide the best level of service to its members. are the first point of for their members and...
-
Customer Support Manager
vor 1 Monat
Melbourne, Österreich Dynamo Recruitment Pty VollzeitCustomer Support ManagerDynamo Recruitment Purpose of the Role: As the Customer Support Manager, you will lead our Customer Support team in delivering professional and timely assistance across our suite of solutions.Your focus will be on workflow management, support, training, and documentation, ensuring customer satisfaction through effective communication...
-
Customer Support
vor 4 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitCustomer Support & Community Specialist Department: Customer Support Employment Type: Full Time Location: Melbourne Reporting To: Head of Customer Support Description Are you passionate about building vibrant online communities and delivering exceptional customer support?Do you thrive at the intersection of social media engagement and operational...
-
Customer Support
vor 4 Wochen
Melbourne, Österreich Mindset Health Pty VollzeitCustomer Support & Community SpecialistDepartment: Customer SupportEmployment Type: Full TimeLocation: MelbourneReporting To: Head of Customer SupportDescriptionAre you passionate about building vibrant online communities and delivering exceptional customer support? Do you thrive at the intersection of social media engagement and operational excellence?We're...
-
Customer Support Executive
Vor 6 Tagen
Melbourne, Österreich Garima Interprises VollzeitCustomer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support.You will create policies and procedures and oversee the customer service provided by the team.The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level...
-
Customer Support Manager
vor 1 Monat
Melbourne, Österreich Evolution Business Systems VollzeitDescriptionEvolution Business Systems (EBS) is a Melbourne based, leading business management software specialist that equips its clients with software designed to achieve their business goals. As a certified Microsoft partner, we have an expert focus on Microsoft Dynamics 365 Business Central.EBS offers Australian businesses complete, whole-of-business...
-
Customer Support Specialist
vor 1 Woche
Melbourne, Österreich Pexa Group VollzeitCustomer Support Specialist - 12 Months Fixed Term ContractTeam:Customer OperationsLocation:MelbourneWork Model:HybridAbout The RoleAs a Customer Support Specialist, you'll provide excellent first-line support via live chat, email, and phone. Aim to resolve inquiries on initial contact using your skills and positive attitude. Escalate unresolved issues to...
-
Customer Support Representative
Vor 2 Tagen
Melbourne, Österreich Billi Australia Pty VollzeitThe Customer Support Representative provides an exceptionally high standard of customer service by assisting with booking and coordinating service calls.12th November, 2024Billi is a leading provider of superior instant filtered boiling, chilled, and sparkling water systems in Australia. We are fully committed to ensuring that our customers receive the best...
-
Customer Support Representative
Vor 2 Tagen
Melbourne, Österreich Billi Australia Pty VollzeitThe Customer Support Representative provides an exceptionally high standard of customer service by assisting with booking and coordinating service calls.12th November, 2024Billi is a leading provider of superior instant filtered boiling, chilled, and sparkling water systems in Australia.We are fully committed to ensuring that our customers receive the best...
-
Customer Support Representative
Vor 2 Tagen
Melbourne, Österreich Billi Australia Pty VollzeitThe Customer Support Representative provides an exceptionally high standard of customer service by assisting with booking and coordinating service calls.12th November, 2024Billi is a leading provider of superior instant filtered boiling, chilled, and sparkling water systems in Australia.We are fully committed to ensuring that our customers receive the best...
-
Customer Support Representative
Vor 2 Tagen
Melbourne, Österreich Billi Australia Pty VollzeitThe Customer Support Representative provides an exceptionally high standard of customer service by assisting with booking and coordinating service calls.12th November, 2024Billi is a leading provider of superior instant filtered boiling, chilled, and sparkling water systems in Australia. We are fully committed to ensuring that our customers receive the best...
-
Customer Support Manager
vor 1 Monat
Melbourne, Österreich Evolution Business Systems VollzeitDescriptionEvolution Business Systems (EBS) is a Melbourne based, leading business management software specialist that equips its clients with software designed to achieve their business goals.As a certified Microsoft partner, we have an expert focus on Microsoft Dynamics 365 Business Central.EBS offers Australian businesses complete, whole-of-business...
-
Customer Support Manager
vor 1 Woche
Melbourne, Österreich Tideri Jobbörse VollzeitDescription Evolution Business Systems (EBS) is a Melbourne based, leading business management software specialist that equips its clients with software designed to achieve their business goals.As a certified Microsoft partner, we have an expert focus on Microsoft Dynamics 365 Business Central.EBS offers Australian businesses complete, whole-of-business...
-
Customer Support Specialist
vor 3 Wochen
Melbourne, Österreich Mable VollzeitWe're powered by purposeMable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we've been helping our community live their kind of independence, and today we're one of Australia's largest and fastest growing healthtech platforms.We have been recognised in AFR's Fast 100...
-
Customer Support Specialist
vor 3 Wochen
Melbourne, Österreich Mable VollzeitWe're powered by purpose Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers.Since 2014, we've been helping our community live their kind of independence, and today we're one of Australia's largest and fastest growing healthtech platforms.We have been recognised in AFR's Fast 100...
-
Customer Support Specialist
vor 2 Wochen
Melbourne, Österreich Ziphq, Inc. VollzeitOur co-founders started Zip in 2020 to address this seemingly intractable problem with a purpose-built platform that provides a simple, consumer-grade user experience.Within just a few short years, Zip created the procurement orchestration category and developed the leading solution in this $50B+ TAM space.Today, leading companies like Instacart, Anthropic,...
-
Customer Care Support
vor 1 Monat
Melbourne, Österreich Michael Page Australia VollzeitMelbourne CBD LocationFull-time permanent position About Our Client Our client is a global leader in the manufacturing and distribution industry, located in Southbank. Their advanced solutions and international support network streamline customer operations and boost financial success. Job Description Reporting to the Customer Care Manager, you will play a...
-
Customer Care Support
vor 4 Wochen
Melbourne, Österreich Michael Page Australia VollzeitMelbourne CBD LocationFull-time permanent position About Our Client Our client is a global leader in the manufacturing and distribution industry, located in Southbank.Their advanced solutions and international support network streamline customer operations and boost financial success. Job Description Reporting to the Customer Care Manager, you will play a...
