Customer Support Specialist
vor 1 Woche
Customer Support Specialist - 12 Months Fixed Term ContractTeam:Customer OperationsLocation:MelbourneWork Model:HybridAbout The RoleAs a Customer Support Specialist, you'll provide excellent first-line support via live chat, email, and phone. Aim to resolve inquiries on initial contact using your skills and positive attitude. Escalate unresolved issues to higher levels, keeping customers informed. Monitor escalated cases to ensure timely resolution per service agreements. Once solved, politely communicate the solution. Your friendly, concise approach ensures delightful customer experiences that build trust.Key AccountabilitiesProvide excellent customer service by promptly responding to and managing all inbound support inquiries and incidents. Use your expertise to provide answers, solve complex problems, and coach customers through challenging situations from start to finish.Collaborate with higher support levels and key business partners to efficiently resolve customer issues that cannot be handled independently.Embody company values by taking pride in delivering amazing end-to-end customer experiences.User TrainingProvide on-the-spot training to inbound callers by walking through PEXA access, online guides/help, and sharing expert product knowledge, while ensuring training materials remain up-to-date.Collaboration with Key Business PartnersBuild your network of contacts and maintain relationships with key internal business teams as well as integrated service partners to enhance the customer experience.Skills and ExperiencePrevious experience in a customer focused environment.Experience within legal/conveyancing or technology industries is highly regarded.Key AttributesExcellent Communication (written & verbal) and interpersonal skills.Strong initiative and drive.Strong problem solving & decision making.Exceptional attention to detail.Thrives under pressure.Strong time management and organizational skills.Networking & building relationships with key stakeholders/teams.
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Customer Support
vor 4 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitCustomer Support & Community Specialist Department: Customer Support Employment Type: Full Time Location: Melbourne Reporting To: Head of Customer Support Description Are you passionate about building vibrant online communities and delivering exceptional customer support?Do you thrive at the intersection of social media engagement and operational...
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Customer Support Specialist
vor 2 Monaten
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Customer Support
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Customer Support
vor 4 Wochen
Melbourne, Österreich Mindset Health Pty VollzeitCustomer Support & Community SpecialistDepartment: Customer SupportEmployment Type: Full TimeLocation: MelbourneReporting To: Head of Customer SupportDescriptionAre you passionate about building vibrant online communities and delivering exceptional customer support? Do you thrive at the intersection of social media engagement and operational excellence?We're...
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Customer Support Specialist
vor 2 Wochen
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Customer Support Specialist
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Melbourne, Österreich Education Perfect Limited VollzeitEducation Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential. As an EPeep, you'll work on projects that have a real...
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Customer Support Specialist
Vor 2 Tagen
Melbourne, Österreich Education Perfect Limited VollzeitEducation Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential. As an EPeep, you'll work on projects that have a real...
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Customer Support Specialist
vor 1 Woche
Melbourne, Österreich Education Perfect VollzeitEducation Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom.We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.As an EPeep, you'll work on projects that have a real...
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Customer Support Specialist
Vor 2 Tagen
Melbourne, Österreich Education Perfect Limited VollzeitEducation Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom.We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.As an EPeep, you'll work on projects that have a real...
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Customer Support Specialist
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Customer Support Specialist
vor 3 Wochen
Melbourne, Österreich Mable VollzeitWe're powered by purpose Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers.Since 2014, we've been helping our community live their kind of independence, and today we're one of Australia's largest and fastest growing healthtech platforms.We have been recognised in AFR's Fast 100...
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Customer Support Specialist
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Melbourne, Österreich Mercury VollzeitThis is a Customer Support Specialist role with one of the leading companies in AU right now 🔥 -- Mercury -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Mercury 🧐🧐Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019,...
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Customer Support Specialist
vor 1 Monat
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Customer Support Specialist
vor 1 Monat
Melbourne, Österreich Pexa Group VollzeitEvery time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in.PEXA's world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes.And...
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Customer Specialist Support Advisor
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Customer Support Specialist
vor 1 Monat
Melbourne, Österreich Pexa Group Limited VollzeitHi, we're PEXAEvery time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA's world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle...
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Customer Support Specialist
vor 2 Monaten
Melbourne, Österreich Pexa Group Limited VollzeitHi, we're PEXA Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in.PEXA's world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle...
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Customer Service Specialist
vor 1 Monat
Melbourne, Österreich Accs - Ares Customer Care Solutions Gmbh VollzeitJoin an organisation that makes a difference! We are recruiting a number of CustomerSpecialists for an organisation that provides Plan Management and Support Services to NDIS participants, their families, and carers across . a team whose is to help, empower and provide the best level of service to its members. are the first point of for their members and...
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Customer Specialist Support Advisor
vor 4 Wochen
Melbourne, Österreich Transurban VollzeitWorking at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day.We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.About the role ? We're seeking Customer Specialist Support (CSS)...
