Customer Support Manager
vor 1 Monat
Description Evolution Business Systems (EBS) is a Melbourne based, leading business management software specialist that equips its clients with software designed to achieve their business goals.
As a certified Microsoft partner, we have an expert focus on Microsoft Dynamics 365 Business Central.
EBS offers Australian businesses complete, whole-of-business software solutions, including Microsoft Dynamics 365 Business Central, Continia Document Capture and Expense Management, Employment Hero Payroll, Power BI, Jet Reports, and other ancillary solutions to automate organisations to be more productive.
Our success has stemmed from our core 'EPIC' values: An acronym for who we are and what we believe in: Ethics, Passion, Innovation, and Community.
At EBS we are ethical and act with integrity.
We enjoy ourselves and have fun.
Our culture is creative, energetic, and dynamic.
As we succeed, we give back to our customers, to our team, and to our community.
Hybrid working and workplace flexibility Off-site team days Weekly team lunches A day off on your birthday Two days paid leave per year for volunteer activities Reporting to the Chief Operating Officer, you will be responsible for providing professional and timely support to customers across our suite of solutions.
Focusing on workflow management, support, training, and documentation, you will lead and work closely with the Customer Support team to manage support responses and ensure customer satisfaction.
Working in conjunction with EBS management, you are responsible for ensuring the smooth running of the Customer Support team, providing valuable input into the direction of the team, improvements, and its future growth.
You are a professional with the experience and expertise within the technology space to help customers maximise the value they receive through our offerings.
Responsibilities
Lead and manage the Customer Support team, along with supporting recruitment and resolving HR issues in conjunction with Deployed and EBS management.
Manage workload across the team to ensure support responses and customer relationships are maintained to the customer's satisfaction and within scope to agreed KPIs through outstanding communication.
Monitor inbound support tickets and maintain support cases to effectively manage customer expectations and deliver exceptional customer outcomes.
Work with the Customer Support team on quality control, guidelines, processes, and procedures to ensure everyone is working in the same way and to the same standard.
Provide training and skill development to the Customer Support team, working with EBS management to build an appropriate learning and development schedule.
Skills and Experience
Relevant IT tertiary qualification/s.
Prior experience managing an off-shore IT customer support desk.
Demonstrated extensive experience in supporting Microsoft Dynamics Business Central/NAV (2009 – current) and associated applications (Jet Reports, Power BI, payroll solutions, custom developments, and localisations, etc.).
Prior experience with end user training.
Experience with technical document writing.
Strong leadership skills and capability.
Excellent verbal and written communication skills.
Outstanding interpersonal and customer service skills.
Exceptional time management, time recording and organisational skills.
Capacity to learn and retain knowledge about systems, processes, products, and services quickly and accurately.
Ability to maintain a high level of productivity, manage competing priorities and work effectively with high levels of autonomy and self-direction in a fast-paced, collaborative, and dynamic team environment.
Strong collaboration and stakeholder management skills.
What you'll get in return
Competitive salary and benefits package Opportunities for career growth and advancement Supportive and inclusive work culture Learning and development programs Collaborative and team-oriented environment Recognition and rewards for outstanding performance Modern and well-equipped office facilities Diverse and challenging projects Please note legal work rights are a pre-requisite for the success of your applications.
We do not reply to applications making no reference to this.
EBS is committed to building a diverse workforce and an inclusive culture.
Applications from people from all cultural backgrounds and abilities are strongly encouraged to apply.
#J-18808-Ljbffr
-
Customer Care Manager
vor 1 Monat
Melbourne, Österreich Hays | Office Support VollzeitYour new companyYour new company is a premium volume builder that has had continuous growth and success in this market. Their point of difference is their second-to-none customer service that values their clients and employees, who are the heart of the business. Their client-centric approach and strong values place emphasis on exceptional designs that...
-
Customer Support Manager
vor 2 Monaten
Melbourne, Österreich Evolution Business Systems VollzeitDescriptionEvolution Business Systems (EBS) is a Melbourne based, leading business management software specialist that equips its clients with software designed to achieve their business goals. As a certified Microsoft partner, we have an expert focus on Microsoft Dynamics 365 Business Central.EBS offers Australian businesses complete, whole-of-business...
-
Customer Support Manager
vor 2 Monaten
Melbourne, Österreich Evolution Business Systems VollzeitDescriptionEvolution Business Systems (EBS) is a Melbourne based, leading business management software specialist that equips its clients with software designed to achieve their business goals.As a certified Microsoft partner, we have an expert focus on Microsoft Dynamics 365 Business Central.EBS offers Australian businesses complete, whole-of-business...
-
Customer Support Manager
vor 3 Monaten
Melbourne, Österreich Blinq Technologies VollzeitWHAT IS BLINQ?The first interaction two people have is the bedrock of all strong business relationships.If you can make that experience special, you can start to build a great second interaction, and so on.Blinq is the tool to help people do that.We're building a platform that allows you to share a snapshot of who you are with anyone, anywhere via digital...
-
Customer Support Manager
vor 3 Monaten
Melbourne, Österreich Blinq Technologies VollzeitWHAT IS BLINQ? The first interaction two people have is the bedrock of all strong business relationships.If you can make that experience special, you can start to build a great second interaction, and so on.Blinq is the tool to help people do that.We're building a platform that allows you to share a snapshot of who you are with anyone, anywhere via digital...
-
Global Customer Support Manager
vor 4 Wochen
Melbourne, Österreich Tixel VollzeitYou: You're all about delivering standout customer experiences and keeping operations seamless. With a sharp eye for trends in data and the skills to turn insights into action, you're a problem-solver who thrives on optimising processes. Whether it's root cause analysis or creating tools for effortless support, you're ready to dive in and make it...
-
Assistant Store Manager
vor 1 Monat
Melbourne, Österreich Assistant Store Manager VollzeitAbout the Role We are seeking a motivated and enthusiastic Assistant Store Manager to lead our team at Bras N Things Bondi Junction Store.This is a full-time position working 38 hours/week across a Sunday-Thursday roster.Key Responsibilities Lead by example to create memorable, honest, and empowering customer connections.Assist in the training and...
-
Customer Support Executive
vor 1 Monat
Melbourne, Österreich Garima Interprises VollzeitCustomer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support.You will create policies and procedures and oversee the customer service provided by the team.The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level...
-
Global Customer Support Manager
vor 2 Wochen
Melbourne, Österreich Pedestrian Group VollzeitYou:You're all about delivering standout customer experiences and keeping operations seamless. With a sharp eye for trends in data and the skills to turn insights into action, you're a problem-solver who thrives on optimising processes. Whether it's root cause analysis or creating tools for effortless support, you're ready to dive in and make it...
-
Brand Ambassador
vor 1 Monat
Melbourne, Österreich Assistant Store Manager VollzeitBrand Ambassador - New South Wales, Australia - Assistant Store ManagerAbout the RoleWe are seeking a motivated and enthusiastic Assistant Store Manager to lead our team at Bras N Things Bondi Junction Store.This is a full-time position working 38 hours/week across a Sunday-Thursday roster.Key Responsibilities Lead by example to create memorable, honest, and...
-
Customer Support Representative
vor 4 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitThe Customer Support Representative provides an exceptionally high standard of customer service by assisting with booking and coordinating service calls.12th November, 2024 Billi is a leading provider of superior instant filtered boiling, chilled, and sparkling water systems in Australia.We are fully committed to ensuring that our customers receive the best...
-
Customer Care Support
vor 2 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitMelbourne CBD Location Full-time permanent position About Our Client Our client is a global leader in the manufacturing and distribution industry, located in Southbank.Their advanced solutions and international support network streamline customer operations and boost financial success.Job Description Reporting to the Customer Care Manager, you will play a...
-
Associate Customer Support Analyst
vor 1 Monat
Melbourne, Österreich Sps Commerce VollzeitSPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners.We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued.Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply...
-
Customer Support Specialist
vor 1 Monat
Melbourne, Österreich Education Perfect Limited VollzeitEducation Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential. As an EPeep, you'll work on projects that have a real...
-
Product Manager
vor 1 Monat
Melbourne, Österreich This Is An It Support Group VollzeitWe're seeking a Product Manager to help us drive the Customer Journey across different customer and product types, across our markets (currently Singapore and Australia, with more to come).Full-time · MelbourneAbout Flo Hi, we're Flo, and we are on a mission to switch as many people and businesses as possible to renewable energy.We invest in smart...
-
Product Manager
vor 1 Monat
Melbourne, Österreich This Is An It Support Group VollzeitWe're seeking a Product Manager to help us drive the Customer Journey across different customer and product types, across our markets (currently Singapore and Australia, with more to come). Full-time · Melbourne About Flo Hi, we're Flo, and we are on a mission to switch as many people and businesses as possible to renewable energy. We invest in smart...
-
Customer Support Specialist
vor 2 Monaten
Melbourne, Österreich Ziphq, Inc. VollzeitOur co-founders started Zip in 2020 to address this seemingly intractable problem with a purpose-built platform that provides a simple, consumer-grade user experience.Within just a few short years, Zip created the procurement orchestration category and developed the leading solution in this $50B+ TAM space.Today, leading companies like Instacart, Anthropic,...
-
Customer Support Specialist
vor 1 Monat
Melbourne, Österreich Education Perfect Limited VollzeitEducation Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom.We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.As an EPeep, you'll work on projects that have a real...
-
Customer Support Specialist
vor 1 Monat
Melbourne, Österreich Education Perfect Limited VollzeitEducation Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential. As an EPeep, you'll work on projects that have a real...
-
Customer Support Specialist
vor 1 Monat
Melbourne, Österreich Education Perfect VollzeitEducation Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom.We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.As an EPeep, you'll work on projects that have a real...
