Customer Support Specialist
vor 2 Wochen
Education Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential. As an EPeep, you'll work on projects that have a real impact on students' lives and have the freedom, support, and resources you need to develop your skills and grow your career.We are seeking two Temporary Customer Support Specialists to join our Essential Assessment (EA) team in early 2025. EA is our Primary Numeracy and Literacy assessment platform loved by more than 2800+ schools across Australia.In this role, you'll provide excellent support via phone and email, assisting Essential Assessment customers with their 2025 student enrolment and invoicing queries. You'll manage requests calmly and professionally, ensuring quick resolutions for our users and escalating any complex issues to the appropriate stakeholders.If you're detail-oriented, customer-focused, and eager to support both internal and external clients, we'd love to hear from youMust-KnowThis role will be located on-site at our Melbourne CBD office (no at-home/hybrid arrangements available).Work will be scheduled from 16th January 2025 until 14th February 2025.Working hours are 8:00am to 3:00pm each day.Pay rate is $30 an hour.What you will doProvide outstanding internal and external customer support via phone and email during our 2025 enrolment season.Help customers enrol students and/or complete their 2024-2025 student 'rollover' process on our Essential Assessment platform.Assist customers with invoice enquiries and process or triage invoice amendment requests promptly and efficiently.Escalate queries and issues in a timely manner, liaising with key stakeholders as required to solve customer queries and concerns.About youStrong written and verbal communication skills.Professional manner, consistently calm under pressure.Confident and comfortable speaking on the phone and building rapport with customers quickly.Good data entry skills, with excellent attention to detail.Comfortable with technology and able to pick up new tools and processes quickly.An interest in K-12 education and/or EdTech would be highly advantageous.
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Customer Support Specialist
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Customer Support
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Customer Support Specialist
Vor 2 Tagen
Melbourne, Österreich Education Perfect Limited VollzeitEducation Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential. As an EPeep, you'll work on projects that have a real...
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Customer Support Specialist
Vor 2 Tagen
Melbourne, Österreich Education Perfect Limited VollzeitEducation Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential. As an EPeep, you'll work on projects that have a real...
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Customer Support Specialist
Vor 2 Tagen
Melbourne, Österreich Education Perfect Limited VollzeitEducation Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom.We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.As an EPeep, you'll work on projects that have a real...
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Customer Support Specialist
vor 1 Woche
Melbourne, Österreich Education Perfect VollzeitEducation Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom.We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.As an EPeep, you'll work on projects that have a real...
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Customer Support Specialist
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Melbourne, Österreich Pexa Group Limited VollzeitHi, we're PEXAEvery time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA's world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle...
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Customer Support Specialist
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Melbourne, Österreich Pexa Group Limited VollzeitHi, we're PEXA Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in.PEXA's world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle...
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Customer Specialist Support Advisor
vor 4 Wochen
Melbourne, Österreich Transurban VollzeitWorking at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day.We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.About the role ? We're seeking Customer Specialist Support (CSS)...
