Customer Success Specialist
Vor 2 Tagen
About the Customer Success Specialist roleRocketspark is on the hunt for an outstanding Customer Success Specialist who's all about creating joyous moments and forging genuine connections.
As a key player in our Customer Success team, you'll be the go-to hero for our customers, providing genuine support via phone, email, and chat.
Your goal?To be their trusted navigator on the website-building journey, transforming intrigued visitors into enthusiastic Rocketspark fans.
If you're ready to make a real impact and sprinkle some serious happiness, we want you on our team
Minimum RequirementsA quick learner who has a natural affinity for technology, able to pick up new systems quickly.Excellent written and verbal communication skills.A good listener who can relay information clearly and simply.Energetic, positive, and a people-lover.Conscientious and a finisher - someone who can be trusted to take a query or a task to its completion.Attention to detail – consistently demonstrates a high level of accuracy and thoroughness when completing a task.Initiative - is able to spot opportunities to improve things and take action unprompted.Creative thinker and a good problem solver - someone who is able to adapt and think outside a process or the way things have been done before if it makes sense to do so.Key ResponsibilitiesPrioritising and responding to customer enquiries within our online support ticket system.Making and receiving customer support phone calls.Escalating technical problems to the technical support team.Delivering exceptional, timely service, helping customers to reach their goals by making the most of their Rocketspark website.Writing and delivering customer success content, including help guides and educational videos.Looking for and suggesting ways to proactively improve the customer experience.Supporting customer success initiatives to improve upgrade conversion and subscription level.Gathering customer insights to help improve Rocketspark's product proposition and identifying business opportunities.More about Rocketspark and what we stand forRocketspark is highly rated for ease of use and exceptional and timely customer support.
We have a genuine desire to help others and most of our new customers come from word-of-mouth referrals.
Rocketspark exists to create a better life for small business owners, our partners, the Rocketspark team, and the world around us through our software, services, and a passion to go above and beyond for our people.
A motivating and caring working environmentRocketspark is a motivated organisation, and we provide a caring working environment with a high number of long-term team members.
We are a positive company with an upbeat culture where work-life balance is valued.
We're also highly focused on making a difference in the world and support a large number of charities, not-for-profits, and social enterprises.
Apply nowContact us today through the below form and we'll be in touch with further details.
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