Customer Success Specialist
vor 2 Monaten
Brisbane, Australia | Posted on 11/11/2024 Founded in 1996, PSC Biotech Corporation was created with the vision of providing life science companies with services designed to help achieve regulatory compliance requirements. PSC Biotech Corporation serves over 350 clients in more than 23 countries through professional services consulting, cloud-based software solutions, and pharmaceuticals contract manufacturing. PSC Biotech Corporation has three unique active divisions within the parent company, each representing one of our areas of expertise: PSC Biotech, PSC Software, and BioTechnique. Together, these divisions enable us to meet the ever-changing needs of our clients with a commitment to excellence and superior quality.The Customer Success Specialist is responsible for managing client requests for the PSC Software Implementation Team. The incumbent is also responsible and accountable for the execution of the PSC mission, "to maintain the integrity and professionalism of our products and services while enabling steady growth and development."DUTIES AND RESPONSIBILITIES:Works with the USA-based Customer Success Manager to meet and exceed Project Goals for customers primarily in Australia and New Zealand, but also a few others in the Asia Pacific region.Ensures that Service Level Agreement (SLA) commitments to clients are met.Exceptional attention to detail and masters the ability to manage multiple project streams simultaneously and prioritize responsibilities.Embraces accountability for the client's projects from end-to-end; oversees the successful execution of those initiatives by the implementation engineers.Effectively partners and collaborates with the Business Development team on potential new customer implementations by assisting in requirement gathering.Maintains comprehensive knowledge of ACE, ACE Essentials, and Audit Utopia features.Contributes to the development and maintenance of client training materials and videos.Gathers and maintains client requirements.Manages proper estimates are being prepared and approved for clients.Manages the timeline to deliver client required documentation, such as Validation Plan, Requirement Specifications, Configuration Specifications, Performance Qualification Test Results, and Validation Summary Report.Conducts System Administration training sessions with new and existing clients.Manages on-going support relationship with the client through internal support tools.Ability to quickly ramp up, learn new software, and build experience on-the-job.Acts as the key champion and escalates issues as needed.Leads the hand-off from Business Development, including Project Kick off meetings, training, timeline setting and management, progress tracking, status updates, weekly meetings, and customer training and go-live efforts.Accountable for client satisfaction and successful project delivery.Ability to travel as needed in the Asia Pacific region (e.g., Australia, Japan, Singapore, South Korea, Taiwan, etc.).Other duties as assigned.DEMONSTRATED COMPETENCIES:Project Management – Exhibits knowledge, organization, and multi-tasking skills, while being a leader, communicator, and problem-solver.Relationship Building – Collaborates with both internal and external customers, while building collaborative partnerships.Negotiation Skills – Active listening, needs assessment, and presents visions to build consensus.Analytical Skills – Identifies, researches, and demonstrates logical reasoning to communicate critical information.Rational Persuasion – Presents key factors, influencing factors, and strategic goals to assist stakeholders' solutions.Interpersonal Awareness – Ability to be aware of how actions, ideas, and communication can / does affect people and their outcomes.Agility – Meets objectives by responding to competing and changing priorities and multiple tasks under inflexible timelines.RequirementsR E Q U I R E D E D U C A T I O N A N D W O R K E X P E R I E N C E:Bachelor's Degree in Computer Science or Computer Engineering or equivalent experience required.Minimum of 3 years of experience in SaaS customer implementation, service and support, and/or project management.Highly organized in planning and time management, with the ability to multi-task.Excellent communication and people skills.Demonstrated ability to delegate.Flexible, adaptable, and can work productively across various time zones where customers may be located.Project management experience and certifications such as PMP or CAPM preferred.3+ years of experience in life science enterprise laaS, PaaS. Desirable.Existing knowledge of the regulated life science marketplace. Desirable.Existing knowledge of life science enterprise Software-as-a-Service. Desirable.
#J-18808-Ljbffr
-
Customer Success Specialist
vor 3 Wochen
Melbourne, Österreich Fergus Software Limited VollzeitCustomer Success Specialist Auckland / Sydney - 12 - month Fixed Term ContractAbout Us: We're a Series B global B2B SaaS business with offices in New Zealand (HQ), Australia and the UK and are on a mission to help Tradies around the world get complete clarity and control over their business.We really do transform and improve our customers' lives for the...
-
Customer Success Specialist
vor 2 Wochen
Melbourne, Österreich Rocketspark Ltd VollzeitAbout the Customer Success Specialist roleRocketspark is on the hunt for an outstanding Customer Success Specialist who's all about creating joyous moments and forging genuine connections.As a key player in our Customer Success team, you'll be the go-to hero for our customers, providing genuine support via phone, email, and chat.Your goal?To be their trusted...
-
Customer Success Specialist
Vor 5 Tagen
Melbourne, Österreich Lucid Software VollzeitThis is a Customer Success Specialist role with one of the leading companies in AU right now 🔥 -- Lucid Software -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Lucid Software 🧐🧐Lucid Software is the leader in visual collaboration, helping teams see and build...
-
Customer Success Specialist, Apac
vor 2 Wochen
Melbourne, Österreich Tbwa ChiatDay Inc VollzeitLucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality.We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego.At Lucid, we value diversity and are dedicated to creating an environment...
-
Customer Success Specialist, Apac
vor 1 Woche
Melbourne, Österreich Tbwa ChiatDay Inc VollzeitLucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality.We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego.At Lucid, we value diversity and are dedicated to creating an environment...
-
Customer Success Specialist, Apac
vor 1 Woche
Melbourne, Österreich Tbwa ChiatDay Inc VollzeitLucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an...
-
Customer Success Specialist, Apac
vor 2 Wochen
Melbourne, Österreich Tbwa ChiatDay Inc VollzeitLucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an...
-
Customer Success Specialist, Apac
vor 2 Wochen
Melbourne, Österreich Lucid VollzeitLucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality.We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego.At Lucid, we value diversity and are dedicated to creating an environment...
-
Customer Success Specialist
vor 2 Monaten
Melbourne, Österreich Equifax, Inc. VollzeitWhat you'll do The Customer Success Specialist (CSS) - Premium is responsible for building and maintaining a high level of customer engagement between Equifax and its premium customers.This is achieved through offering support that protects and grows base revenue and cultivates growth opportunities across all Equifax product lines.This includes supporting...
-
Customer Success Specialist
vor 2 Monaten
Melbourne, Österreich Kount VollzeitWhat you'll do The Customer Success Specialist (CSS) - Premium is responsible for building and maintaining a high level of customer engagement between Equifax and its premium customers.This is achieved through offering support that protects and grows base revenue and cultivates growth opportunities across all Equifax product lines.This includes supporting...
-
Customer Success Specialist
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitBrisbane, Australia | Posted on 11/11/2024 Founded in 1996, PSC Biotech Corporation was created with the vision of providing life science companies with services designed to help achieve regulatory compliance requirements.PSC Biotech Corporation serves over 350 clients in more than 23 countries through professional services consulting, cloud-based software...
-
Customer Support And Success Specialist
vor 2 Monaten
Melbourne, Österreich Huntsbot VollzeitCustomer Support and Success Specialist (Australia)Customer SupportContract$25k/yearOceania Only1 days agoDescriptionHej!We're Driversnote, a fast-growing SaaS company based in Copenhagen, Denmark.We take pride in helping more than 2,000,000 users worldwide keep a mileage logbook.No one likes to do mileage documentation - so we try to remove this tedious...
-
Customer Success Executive
vor 3 Monaten
Melbourne, Österreich Nurun VollzeitJoin the rapidly growing e-commerce industryFlexible working conditionsWork Melbourne, Sydney or remoteBalanceInternet is an innovative, rapidly growing company that specialises in the design and development of high-performance eCommerce solutions for Government, Educational and Commercial Enterprises.Our team of 80+ eCommerce professionals enjoy an open,...
-
Customer Success Executive
vor 3 Monaten
Melbourne, Österreich Nurun VollzeitJoin the rapidly growing e-commerce industryFlexible working conditionsWork Melbourne, Sydney or remoteBalanceInternet is an innovative, rapidly growing company that specialises in the design and development of high-performance eCommerce solutions for Government, Educational and Commercial Enterprises.Our team of 80+ eCommerce professionals enjoy an open,...
-
Customer Success Executive
vor 2 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitJoin the rapidly growing e-commerce industry Flexible working conditions Work Melbourne, Sydney or remote BalanceInternet is an innovative, rapidly growing company that specialises in the design and development of high-performance eCommerce solutions for Government, Educational and Commercial Enterprises.Our team of 80+ eCommerce professionals enjoy an open,...
-
Melbourne, Österreich Tideri Jobbörse VollzeitLucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality.We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego.At Lucid, we value diversity and are dedicated to creating an environment...
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Homerun B.V. VollzeitWe're looking for an exceptional Customer Success Manager to join our mission driven team.About UsLyrebird Health is transforming the quality and accessibility of healthcare by automating clinicians' most time-consuming tasks. Placed in General Practice, Allied Health, and Specialist clinics, Lyrebird is saving clinicians on average 2 hours per day and...
-
Customer Success
vor 3 Wochen
Melbourne, Österreich Traild Pty Ltd VollzeitTRAILD: Who are we? TRAILD is a high-growth SaaS company that streamlines, automates, and protects businesses from fraud, errors, and mistakes.Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and Epicor to help clients make their AP process more efficient and secure.We have a rapidly growing...
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Homerun B.V. VollzeitWe're looking for an exceptional Customer Success Manager to join our mission driven team.About Us Lyrebird Health is transforming the quality and accessibility of healthcare by automating clinicians' most time-consuming tasks.Placed in General Practice, Allied Health, and Specialist clinics, Lyrebird is saving clinicians on average 2 hours per day and...
-
Customer Success Manager
vor 4 Wochen
Melbourne, Österreich Cisco Systems, Inc. VollzeitAs a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your responsibilities will...
