Level 2 Technical Support Specialist
vor 3 Monaten
BruntWork | Full time: 35 paid hours per week or more
Work Timezone - Must be a City eg London Melbourne - AEST Work Schedule Fixed Schedule Job Type Full time: 35 paid hours per week or more Date Opened 10/11/2024 Remote Job Industry Other Job DescriptionThis is a remote position.
Job Title: Level 2 Technical Support Specialist (Remote)
Schedule: 8am to 5pm AEST M-F
About the company: We are a leading provider of customised POS digital technology and support solutions for the retail and hospitality sectors.
Our mission is to enhance customer experiences and business operations through meaningful digital interactions.
Join our team to be part of innovative projects that help clients achieve their business goals in a fast-paced and collaborative environment.
Job Description: We are seeking a remote Level 2 Technical Support Specialist with a strong understanding of web technologies, APIs, and tech stacks.
The ideal candidate will work closely with clients to provide technical support, manage relationships, and assist in the execution of digital projects.
This role focuses on virtual client interaction, understanding technical requirements, collaborating with developers online, and providing regular updates to clients through digital channels.
Key Responsibilities:
Provide Level 2 technical support for web-based systems and applications remotely
Attend virtual client meetings via Zoom or other video conferencing platforms to understand their technical needs and communicate solutions
Collaborate remotely with frontend and backend developers to ensure timely project completion
Conduct online technical meetings covering topics such as integrations, data flow, and web technologies
Assist in managing project milestones and keeping clients informed of progress through digital communication channels
Support the team in understanding and implementing SEO/SEM strategies
Act as a virtual technical liaison between clients and internal development teams
RequirementsMinimum 2 years of experience in a Level 2 technical support role or similar position
Strong understanding of web technologies, APIs, servers, and tech stacks
Familiarity with e-commerce platforms (e.g., Shopify, Magento) and shipping aggregators
Knowledge of omni-channel integration concepts
Experience in troubleshooting and resolving complex technical issues remotely
Excellent verbal and written communication skills, with a focus on clear digital communication
Ability to explain technical concepts to non-technical stakeholders via video calls and written formats
Strong problem-solving and analytical skills
Experience with project management and collaboration tools for remote work
Self-motivated with the ability to work independently in a remote environment
Reliable high-speed internet connection and a quiet, professional home office setup
Note: While project management and digital marketing skills are not required, the successful candidate will have the opportunity to receive online training in these areas.
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