Technical Support Tier 2 Specialist III
Vor 2 Tagen
This is a Technical Support Tier 2 Specialist III role with one of the leading companies in AU right now 🔥 -- Tesla -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Tesla 🧐🧐
Qualified persons may have a background in the energy industry or technical customer support. Candidates will thrive in both an independent and team environment. You must be able to proactively seek out projects that enhance optimal customer service and team organization while completing daily tasks accurately and with minimal oversight. Most importantly, your core value includes a desire to exceed customer expectations, answer questions before they are asked, and ensure every aspect of the Energy products experience is a true pleasure. What You’ll Do - Provide the highest level of customer support by answering inbound calls and emails - Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the battery systems - Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system - Determine if a technical solution can be resolved via phone or if service or further diagnostics is needed - Communicate customers concerns with NOC Managers, Service Engineering, or Field Service as necessary - Accurately record issues and data into CRM database - This role may require a shifted workweek and support grows What You’ll Bring - Minimum 2 year of relevant work experience, preferably with an electrical or engineering background - Excellent written and oral English communications skills - Excellent customer service skills - Ability to prioritize effectively and handle shifting priorities - Experience with CRM systems and MS Office Suite - Energy industry experience or background in technical support or call center environment preferred - Understanding of distributed generation and/or energy storage systems preferred - Ability to follow oral and written instructions with attention to detail - Willingness to learn about new and innovative technologies - Willingness to assist and teach others on the team - Establish and maintain positive, cooperative, working relationships - Effectively handle multiple priorities, organize workload, and meet deadlines - Work in a team-based environment and achieve common goals Compensation and Benefits Benefits In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees: - Employee Stock Purchase Plan (ESPP) - Parental leave (no minimum employment period) - Primary carers – 18 weeks at full pay or 36 weeks half pay - Secondary carers – 6 weeks full pay - Employee Vehicle Loan Program - Novated Leasing (AU only) - Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them - Bike to work – $10 per day if you cycle to work - Birthday Leave & Volunteer Leave
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