Customer Support
vor 4 Wochen
Our team follows a hybrid model working out of our office in Cremorne, so we'd love to see applications from those based in (or willing to relocate to) Melbourne.Key Responsibilities:
Manage and resolve complex customer escalations with finesse
Monitor and manage social media interactions and app reviews
Cultivate an engaged community across our social media platforms
Spearhead our concierge service initiatives to enhance customer onboarding and retention
Ensure seamless operational coverage and support continuity
Drive process improvements to boost team efficiency and customer satisfaction
What You'll Bring to the Role:
A community-building maestro with a knack for customer support management
Expert-level communication skills across various platforms and mediums
A problem-solving wizard who can turn challenges into opportunities
Social media savvy with a finger on the pulse of digital trends
A collaborative team player who can work effectively with stakeholders across departments
Experience in process improvement and operational excellence
Why join Mindset Health?
Impactful Work: Be part of a team that directly contributes to the growth and success of the company.
Innovative Environment: Be part of a team that values creativity, experimentation, and continuous improvement.
Career Growth: Opportunities for professional development and career advancement in a rapidly growing company.
Collaborative Culture: Work with a passionate and driven team dedicated to achieving shared goals.
We also believe that helping to make the world a better place should be rewarded accordingly – that's why we support our people with competitive, market-informed salaries, meaningful healthcare and wellbeing initiatives, generous paid parental leave, tailored learning and development opportunities, and access to essential leave like monthly menopause/menstrual leaveWe also want to encourage women, POC, LGBTQ+, and diverse applicants of all backgrounds to apply. We want our team to be as diverse as the people who use our products.
If you're ready to lead the charge in creating a thriving community and delivering world-class support, we want to hear from you
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