It Infrastructure Support Specialist
Vor 3 Tagen
Help Desk & IT Support (Information & Communication Technology)
Full time
At Clayton's, we design, manufacture, supply and install kitchens, stone benchtops, outdoor kitchens and wardrobes of the highest quality.
With a state-of-the-art facility spanning 15,000 square meters and a dedicated skilled professionals, we have been serving the Australian building and renovation industry since 1982.
Manufacturing excellence remains our goal, and it is at the heart of what we do.
Position Summary: The IT Infrastructure Support Specialist will play a crucial role in ensuring the seamless operation of Anmar Group's IT systems and infrastructure.
The role involves providing Tier 1 and Tier 2 support to employees, maintaining hardware and software systems, troubleshooting network and application issues, and ensuring minimal downtime.
Key Responsibilities: Technical Support & Issue Resolution: Provide first-line support for technical issues, including hardware, software, and network troubleshooting for onsite and remote employees.Perform system installations, configurations, and upgrades for desktops, laptops, printers, and mobile devices.Manage user accounts, group policies, and Active Directory operations.Resolve application-related issues, including ERP systems, Microsoft Suite, and specialised company tools.System Monitoring & Maintenance: Monitor network and system performance, proactively identifying and resolving potential issues.Perform routine maintenance on IT equipment and ensure regular updates for antivirus, backup tools, and other critical software.Maintain an up-to-date asset inventory for hardware, software licenses, and warranties.Documentation & Reporting: Maintain accurate documentation of IT processes, issue resolutions, and system configurations.Create user guides, technical manuals, and training materials for end users.Generate weekly reports on ticket status, issue resolution times, and system performance metrics.Work closely with external vendors and service providers to ensure system reliability and timely issue resolution.Collaborate with team members to identify and implement improvements to IT processes and systems.Assist in planning and executing IT projects, including system upgrades, new installations, and network expansions.Security & Compliance: Ensure adherence to company IT policies and security protocols, minimising risks of data breaches.Conduct regular audits of systems to ensure compliance with organizational and regulatory standards.Qualifications and Skills: Education & Experience: Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).3+ years of experience in IT support or infrastructure roles within a complex network environment.Technical Expertise: Strong knowledge of Windows Server environments, Active Directory, and Group Policy management.Proficiency in troubleshooting networking issues, including LAN/WAN, DNS, DHCP, and VPNs.Experience with ERP systems, SQL databases, and system monitoring tools.Familiarity with virtualisation technologies and cloud platforms.Skills & Attributes: Excellent problem-solving and analytical skills with a focus on timely issue resolution.Strong communication skills to interact effectively with team members, vendors, and end users.Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.Self-motivated and proactive in identifying and addressing IT needs.Key Performance Indicators (KPIs): Ticket Resolution: 95% of Level 1 tickets resolved within 24 hours and escalation times minimized for Level 2 and 3 tickets.System Uptime: Ensure 99.9% availability of critical IT systems and infrastructure.User Satisfaction: Achieve a minimum satisfaction score of 90% in internal user feedback surveys.Documentation Accuracy: Maintain 100% compliance in updating and maintaining IT documentation.Incident Response Time: Respond to high-priority incidents within 30 minutes of notification.Success Measures: Operational Efficiency: Ensure seamless IT operations across all locations, minimizing downtime and disruption.Team Collaboration: Proactively support other departments to align IT services with business needs.Innovation & Scalability: Contribute to the company's IT roadmap by suggesting and implementing scalable solutions. #J-18808-Ljbffr
-
It Infrastructure Specialist
vor 2 Monaten
Melbourne, Österreich Jacobs Douwe Egberts VollzeitJob DescriptionIn this newly created role as the IT Infrastructure Specialist, you'll be involved in the IT integration project to onboard 100 users across 3 locations with a focus on timely and accurate delivery of IT activities and initiatives.You will act as the primary point of contact for local users in regard to IT queries, focusing on providing...
-
It Infrastructure Specialist
vor 2 Wochen
Melbourne, Österreich Veritas Recruitment VollzeitNetworks & Systems Administration (Information & Communication Technology)Position detailsRole Title: IT Infrastructure Specialist – APACWorking arrangements: On-site position, working across standard business hoursReporting to: Head of IT – APACBenefits Join a global medical device developer and manufacturer – Be part of a global company that provides...
-
It Infrastructure Specialist
vor 1 Woche
Melbourne, Österreich Veritas Recruitment VollzeitNetworks & Systems Administration (Information & Communication Technology)Position detailsRole Title: IT Infrastructure Specialist – APACWorking arrangements: On-site position, working across standard business hoursReporting to: Head of IT – APACBenefitsJoin a global medical device developer and manufacturer – Be part of a global company that provides...
-
It Support Specialist
vor 1 Monat
Melbourne, Österreich West Recruitment Pty Ltd VollzeitCall: West Sector: TechnologyJob Summary- Generous Salary Package offered- Sunshine North Location- Australian owned ManufacturerJob DescriptionAbout Your New EmployerWest Technology is partnering with a highly successful Australian manufacturer with a national presence.This business is a market leader within its sector and attributes its success to its team...
-
Principal Infrastructure Specialist
vor 2 Wochen
Melbourne, Österreich Westpac Bank VollzeitThe Principal Infrastructure Specialist within the Mainframe Infrastructure Services team is required to lead and support Westpac's complex mainframe environment within their technical expertise.The role plays an important role in the development and maintenance of technical solutions within the Mainframe and ensures that the detailed design and operations...
-
It Support Specialist
vor 2 Wochen
Melbourne, Österreich Buscojobs VollzeitIntroduction An outstanding opportunity exists to join a global market leader and dominant force in the Australian gaming market.IGT is the world leader in the design, development and manufacture of gaming products and systems. IGT Australia provides a range of gaming products, systems and services to the Club, Hotel and Casino industries. We are seeking a...
-
Infrastructure & Scrum Specialist
vor 2 Monaten
Melbourne, Österreich Proofofsearch VollzeitOur client is a dynamic technology and investment firm focused on digital asset funds management, digital finance products, and blockchain ventures.Their mission is to grow the blockchain economy and become a leader in Web3.0. Job Opportunity: The company has an exciting opportunity for an Infrastructure Specialist and Scrum Coordinator to work closely with...
-
It Operations Lead
vor 2 Monaten
Melbourne, Österreich Infrastructure Advisory Group VollzeitFull timeInfrastructure Advisory Group (IAG) is Australia's most trusted multi-disciplinary infrastructure advisory firm. Our people have assisted clients to successfully plan, transact and deliver more than $100 billion of projects across Australia's eastern seaboard.We bring together a team of the industry's most respected practitioners to assist clients...
-
It - Specialist Technician
Vor 7 Tagen
Melbourne, Österreich It Australia Consultants Pty Ltd VollzeitJob Type: Permanent position | Full time positionJob DescriptionWe are seeking skilled Specialist Technicians in both suburban and regional areas.Work as an IT Specialist Technician as Full-Time, Part-Time, Casual, or even as a Contractor.IT Australia is looking for ICT Technicians to join our team, providing IT support services to Government schools across...
-
It Support Specialist
vor 1 Monat
Melbourne, Österreich Werfenlife Sa. VollzeitUnder the direction of the Technical Support Manager, implement the software of clinical applications in laboratories and hospitals, train Sales Representatives, service specialists, field service engineers, as well as customer end-users, customer IT groups, and LIS/HIS vendors.Assists Sales representatives as needed in establishing correct IT requirements...
-
It Helpdesk Support
vor 2 Monaten
Melbourne, Österreich Milestone It (Milestone Information Technology) VollzeitMilestone IT is currently working with this brilliant organisation that has an exciting opportunity for an experienced IT Helpdesk Support to join a great team.Working with a small team of IT specialists, you will be providing Level 1 support to users both on and off-site.Key Responsibilities include:Providing IT support over the phoneProviding first level...
-
It Support Consultant
vor 1 Monat
Melbourne, Österreich Milestone It (Milestone Information Technology) VollzeitAs an IT Support Consultant, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT infrastructure. This role offers the opportunity to develop your technical skills while gaining hands-on experience in a dynamic and collaborative environment.Key...
-
It Infrastructure Manager
vor 3 Wochen
Melbourne, Österreich ScaleUp Recruitment VollzeitSeeking a skilled professional to lead infrastructure technology operations across a multi-site, Australia-wide business.ABOUT THE COMPANYA leading coworking space with multiple sites across Australia, voted as one of the great places to work, is seeking a skilled professional to lead the infrastructure technology operations across its Australia-wide...
-
It Helpdesk Support
Vor 5 Tagen
Melbourne, Österreich Milestone It (Milestone Information Technology) VollzeitMilestone IT is currently working with this brilliant organisation who has an exciting opportunity for an experienced IT Helpdesk Support - Level 1 to join a great team.Working with a small team of IT specialists, you will be providing Level 1 support to users both on and off-site.Key Responsibilities include:Gathering information and raising tickets for the...
-
Principal Infrastructure Specialist | Rockdale, Au
vor 3 Wochen
Melbourne, Österreich Westpac VollzeitPrincipal Infrastructure Specialist Westpac Banking Corporation, Rockdale, Australia Job Description Permanent role Kogarah, Sydney based Career growth and development How will I help? The Principal Infrastructure Specialist within the Mainframe Infrastructure Services team is required to lead and support Westpac's complex mainframe environment within their...
-
It Infrastructure Manager
vor 2 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitSeeking a skilled professional to lead infrastructure technology operations across a multi-site, Australia-wide business.ABOUT THE COMPANY A leading coworking space with multiple sites across Australia, voted as one of the great places to work, is seeking a skilled professional to lead the infrastructure technology operations across its Australia-wide...
-
Senior Infrastructure Engineer
vor 2 Monaten
Melbourne, Österreich Providence Infrastructure Consultants, Inc. VollzeitSenior Infrastructure Engineer - Shared Services - IT Metricon Homes, a leading multi award winning new-home builder is committed to recruiting outstanding individuals who share our passion for delivering quality,and award winning living solutions for Australian families.In this exciting position you will manage projects and initiatives, and exercise your...
-
It Infrastructure Manager
vor 3 Wochen
Melbourne, Österreich ScaleUp Recruitment VollzeitNetworks & Systems Administration (Information & Communication Technology) ABOUT THE COMPANYA leading coworking space with multiple sites across Australia, voted as one of the great places to work, is seeking a skilled professional to lead the infrastructure technology operations across its Australia-wide business. This role offers a balance of hands-on...
-
It Infrastructure Manager
vor 3 Wochen
Melbourne, Österreich ScaleUp Recruitment VollzeitNetworks & Systems Administration (Information & Communication Technology) ABOUT THE COMPANYA leading coworking space with multiple sites across Australia, voted as one of the great places to work, is seeking a skilled professional to lead the infrastructure technology operations across its Australia-wide business. This role offers a balance of hands-on...
-
It Support Technician
vor 1 Monat
Melbourne, Österreich Milestone It (Milestone Information Technology) VollzeitMilestone IT is currently working with this brilliant nationwide business that right now has an exciting opportunity for an experienced IT Support Technician to join a great team.Working with a small team of IT specialists, you will be providing high-level support to users both on and off-site.Key Responsibilities include: Providing hands-on hardware and...
