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Quality Assurance

vor 2 Monaten


Sydney, Österreich AMP Vollzeit

This is a Quality Assurance role with one of the leading companies in AU right now 🔥 -- AMP -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.

More About the Role at AMP 🧐🧐

**Job Description** **12 Month Fixed Term Contract** If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking.  For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future. **Help people create their tomorrow, while you create yours** We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years.  If we do our job well, we genuinely add to the prosperity of our country and its people.  **How you’ll make an impact** This role within the Business Risk & Financial Crime team is responsible for ensuring that banking processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing any issues or discrepancies through quality checking to ensure compliance, accuracy, and efficiency. By monitoring, analysing, and evaluating various aspects of the bank's activities, the focus of this role is to help improve the overall quality of banking services, mitigate risks, and maintain regulatory compliance. The role contributes to enhancing customer satisfaction, minimizing errors, and promoting a culture of continuous improvement within the Bank. You’ll make an impact by: - Preparation of weekly and monthly reports on Financial Crime and Deposits (KYC) team on reviews performed, trends and areas of improvement - Facilitating training sessions with relevant business areas - Perform quality checks on various Bank tribes: - to ensure accuracy, compliance and adherence to policies and procedures - that deficiencies identified are remediated and closed out in a timely manner. - conduct root cause analysis and provide insights. - Support our bank FCOA staff, specifically new starters and those identified as not meeting quality standards by providing training and coaching on quality standards. - In consultation with the relevant team managers and subject matter experts, review quality checking procedures and Quality Checklists so they remain fit for purpose. - Collaborate with cross-functional teams including risk, operations, contact centre to identify areas of improvement, including assisting team leader in closing out QA related incidents. **What you will bring to the team** - Advanced Excel skills mandatory - Strong working knowledge on financial crime processes and AML/CTF Program Part B requirement - Previous experience in a quality assurance role within banking industry is essential - Intermediate PowerPoint skills - Knowledge of banking operations, products, and regulatory requirements. - Excellent analytical skills with the ability to identify patterns, trends, and areas for improvement. - High attention to detail and strong problem-solving abilities. - Excellent communication skills, both verbal and written, with the ability to interact with diverse stakeholders.

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