Implementation Specialist

vor 3 Wochen

Melbourne, Österreich Domain Vollzeit

This is a Implementation Specialist (Contract) role with one of the leading companies in AU right now 🔥 -- Domain -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.

More About the Role at Domain 🧐🧐

We are looking for a motivated Implementation specialist to join us to ensure the product solution is well-integrated into our customer’s environments and support our product development team by ensuring the product roadmap features are aligned to customer needs and desires. Your responsibilities include: - Responsible for successful software implementation and project management - Demonstrate the product functionality to customers, and manage customer relations during all phases of implementation (planning, design, delivery + ongoing projects) to ensure timely and high-standard outcomes  - Responsible for the retention of the customers and work with the team to always look for ways to improve the value we offer with current and new initiatives - Contribute to the improvement of the products by providing feedback and expert advice from the customer set, and ensure understanding of any product changes. Communicates any issues between development and sales teams. - Collaborates with Solution Leaders, Implementation Specialists and S&AP teams to service customers at scale and provide great service The ideal candidate will possess: - Excellent customer service and relationship building skills - Proven ability to embed products and services at customer level - Strong written and verbal communication skills - Ability to organise, prioritise, meet deadlines and work well in a fast-paced environment. - Demonstrate business and commercial acumen and financial awareness - Strong problem solving and analytical skills with ability to provide solutions that are aligned with the clients’ needs - Tech-savvy with accurate administrative skills - Real estate and/or Tech experience highly desirable

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