Content & Quality Coordinator

vor 2 Monaten

Melbourne, Österreich Hometime Vollzeit

This is a Content & Quality Coordinator role with one of the leading companies in AU right now 🔥 -- Hometime -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.

More About the Role at Hometime 🧐🧐

### **Description** Are you an expert in copywriting & content marketing? Have a keen eye for design and obsess over the small details? Is the short-stay industry your passion? We are seeking an enthusiastic and creative Content & Quality Coordinator to shape and oversee the look and feel of Hometime’s listings to ensure a five-star guest experience and maximise homeowner returns. You will take a leading role in generating and managing the quality, content and photography for hundreds of listings across Airbnb, booking.com, Vrbo and Hometime’s direct booking site. **Here's what you'll do:** - Harness the power of AI to craft creative and captivating listing content in line with Hometime standards, converting lookers into bookers - Successfully onboard organic and acquired properties, ensuring content syndication & presentation across channels (including Airbnb, booking.com, VRBO and Hometime’s direct booking site) - Actively review photography output & quality from our contractors, providing constructive feedback as per standards when necessary - Assist in the evolution and upholding of Hometime property standards – design and fit out – to facilitate five-star guest experiences in every home - Support and implement listing content & quality enhancement programs to ensure Hometime listings are set up for maximum success on all channels - Identify the need for and help to create value-adding materials to enforce property quality for homeowners and Hometime’s network of Partners - Respond to Partner queries and optimisation requests, providing supplementary support as required - Liaise with our external Partners, including Airbnb, Booking.com & VRBO, to quickly resolve potential issues - Monitor guest feedback and identify areas for improvement in listing accuracy - Evaluate listing data to identify performance vs. potential and implement necessary improvements for uplift **Tools you’ll be using:** - Booking platforms: Airbnb, Booking.com, Vrbo/Stayz, Hometime’s direct booking site (DBS) - Channel manager: Rentals United - Internal PMS: Hometime Platform - Business Intelligence tool: Knowi - Project management: Notion - Ticketing & CRM: Hubspot **The Ideal Candidate:** - Professional experience in short-term property management is ideal, but not required. - Strong understanding of content development & strategy. Candidates with experience using AI tools, such as ChatGPT or Gemini, to generate specialised content will be given added consideration. - Tertiary education in marketing, tourism, hospitality, or a similar area is required. - Meticulous attention to detail and a thorough approach, ensuring the accurate and high-quality completion of all tasks. - Innovative mindset with a fearless approach to proposing new ideas and strategies, even if it means learning from mistakes. - A positive, team-oriented mindset with the ability to thrive independently in a fast-paced environment is essential. **Some of our perks:** - Competitive salary in line with your experience - A fully flexible working arrangement - work from wherever you are productive - Coffee on the house $75 per month to enjoy at your local cafe - Extra day of leave for your birthday to celebrate all things you with your friends and family - Free time off between Christmas and New Year thanks to Hometime’s Holiday Week - Quarterly events, both virtual and in person, to come together with your teammates

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