Content & Quality Coordinator

Vor 5 Tagen

Melbourne, Österreich Hometime Vollzeit

Help Hosting Partners and homeowners grow their businesses and earn more.
Hometime Content & Quality CoordinatorHelp Hosting Partners and homeowners grow their businesses and earn more.
Why HometimeHometime is a leading Australian Prop-tech company solving short-term rental (STR) management at scale.
Our management platform pairs the industry's top talent with world-class technology to deliver an ultra-local and highly personalised five-star experience to both our homeowners and guests.
Since inception, we have generated over $100M+ in bookings and we are fast becoming Australia's most trusted brand in the short-term rental space.
About the roleAre you an expert in copywriting & content marketing?
Have a keen eye for design and obsess over the small details?
Is the short-stay industry your passion?
We are seeking an enthusiastic and creative Content & Quality Coordinator to shape and oversee the look and feel of Hometime's listings to ensure a five-star guest experience and maximise homeowner returns.
You will take a leading role in generating and managing the quality, content, and photography for hundreds of listings across Airbnb, Booking.com, Vrbo, and Hometime's direct booking site.
Here's what you'll do: Harness the power of AI to craft creative and captivating listing content in line with Hometime standards, converting lookers into bookers.Successfully onboard organic and acquired properties, ensuring content syndication & presentation across channels (including Airbnb, Booking.com, VRBO, and Hometime's direct booking site).Actively review photography output & quality from our contractors, providing constructive feedback as per standards when necessary.Assist in the evolution and upholding of Hometime property standards – design and fit out – to facilitate five-star guest experiences in every home.Support and implement listing content & quality enhancement programs to ensure Hometime listings are set up for maximum success on all channels.Identify the need for and help to create value-adding materials to enforce property quality for homeowners and Hometime's network of Partners.Respond to Partner queries and optimisation requests, providing supplementary support as required.Liaise with our external Partners, including Airbnb, Booking.com & VRBO, to quickly resolve potential issues.Monitor guest feedback and identify areas for improvement in listing accuracy.Evaluate listing data to identify performance vs. potential and implement necessary improvements for uplift.Tools you'll be using: Booking platforms: Airbnb, Booking.com, Vrbo/Stayz, Hometime's direct booking site (DBS).Channel manager: Rentals United.Internal PMS: Hometime Platform.Business Intelligence tool: Knowi.Project management: Notion.Ticketing & CRM: Hubspot.The Ideal Candidate: Professional experience in short-term property management is ideal, but not required.Strong understanding of content development & strategy.
Candidates with experience using AI tools, such as ChatGPT or Gemini, to generate specialised content will be given added consideration.Tertiary education in marketing, tourism, hospitality, or a similar area is required.Meticulous attention to detail and a thorough approach, ensuring the accurate and high-quality completion of all tasks.Innovative mindset with a fearless approach to proposing new ideas and strategies, even if it means learning from mistakes.A positive, team-oriented mindset with the ability to thrive independently in a fast-paced environment is essential.Some of our perks: Competitive salary in line with your experience.A fully flexible working arrangement - work from wherever you are productive.Coffee on the house
$75 per month to enjoy at your local cafe.Extra day of leave for your birthday to celebrate all things you with your friends and family.Free time off between Christmas and New Year thanks to Hometime's Holiday Week.Quarterly events, both virtual and in person, to come together with your teammates.What you'll be responsible for: Market and Customer Research: Conducts research into relevant trends, industries, markets and customers to develop informed sales strategies.
Copywriting and Content Creation: Write compelling content in line with the brand's voice to achieve key goals, including awareness, ranking, and conversion.
Content Development: Build and manage a rich content calendar that attracts the relevant audiences.
Skills you'll need: Collaboration: Works with others by being open, clear in communication, and listening to achieve goals.
Written communication: Writes in a clear and structured format to convey information and ideas effectively to a target audience.
Attention to detail: Accurately identifies and rectifies discrepancies or errors that exist in information and deliverables.
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