Systems Analyst 2
vor 1 Woche
This is a Systems Analyst 2 - Microsoft Teams & Enterprise Voice role with one of the leading companies in AU right now 🔥 -- Unisys -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Unisys 🧐🧐
What success looks like in this role: The Position will be a dedicated Microsoft Teams, Direct Routing and other Unified Communication platforms. This role will work with the Digital Workplace – Unified Communication Lead to architect UC technologies such as on-premises deployment, migration to MS Teams from different platforms (E.g., Skype for Business, Zoom etc.). Responsibilities and Accountabilities: - Expert-Level in Microsoft Teams, Microsoft Lync/Skype-for-Business and integrated technologies - Strong hands-on experience in complex enterprise Unified Communication platforms - Expert-Level experience in Configuring and Administration of High Availability environment for Unified Communication technologies, Direct Routing, SBCs environments. - Expert-Level experience Spectralink DECT-Solution - Experience with Creation, modification and deletion of end devices, DECT servers and DECT transmitters. - Experience with Operation of the OVOC server incl. patch management - Experience with Luware Contact Center solutions - Expert with managing application policy for controlling and accessing Luware routing within the Microsoft Teams client. - Expert in managing Luware Attendant Console - Environmental changes – consolidation, platform upgrades, SBC firmware and security management - Test, where appropriate and possible, in a production simulated laboratory environment any new Digital Workplace Collaboration technology prior to production implementation. - Optimize the performance of the environment, including reconfiguration, maintenance and/or upgrades. - Plan, Develop, Test, Provision, Administer and manage all related systems related to Digital Workplace Unified Communication and collaboration - Manage and plan both hardware and software upgrades as necessary for Digital Workplace Messaging technologies. - Create and maintain all documentation for all architecture, build, integration, transition and maintain phases of the Digital Workplace Messaging technologies. - Conduct hardware capacity planning and make recommendations based on future direction and needs as it relates to supporting Digital Workplace Messaging technologies. - Support partnerships with Microsoft and other vendors that make up the Digital Workplace technology area. You will be successful in this role if you have: - NV1 Security Clearance is required. - Must be an Australian Citizen - Expert-Level in Microsoft Teams, Microsoft Lync/Skype-for-Business and integrated technologies - Advance-Level understanding of MS Teams, Direct Routing, Meeting Room technologies such as Crestron, Surface Hubs, Poly etc. - Advanced experience with SBC such as AudioCodes, Ribbon/Sonus, MediaPacks or any other Analog Gateways, SIP Trunks, VOIP, ISDN E1/T1 - High-Level of understanding of Microsoft’s Productivity Software – Collaboration Suite (MS Teams, SharePoint, OneDrive) - Strong understanding of ITIL. - Strong knowledge of Microsoft PowerShell. - 8+ years of working with Microsoft Teams, Skype for Business / Lync 2013/ Lync 2010, Direct Routing, SBCs and/or any Microsoft and Networking Technical related technologies. - 4+ years of relevant work experience as a Tech Lead in technical support to Enterprise Customers. - Proven experience in managing complex Microsoft Unified Communication and collaboration enterprise environment for large global enterprises - Solid understanding of UC, VOIP, SBCs, MTRs - Microsoft Certifications in the relevant Microsoft technologies required for this position.
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