SOE Engineer
vor 4 Wochen
This is a SOE Engineer role with one of the leading companies in AU right now 🔥 -- Datacom -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Datacom 🧐🧐
**Our team** Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges, and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities. **About the Role (your why)** The Endpoint Engineering team assists companies by supporting their environments day to day and recommending best practices to follow and implement. The team designs, builds, supports, and continuously improves end user solutions end to end, enabling our customers to transform their business and modernise their end user experience. You will problem-solve technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative. As a Senior SOE Engineer you will manage the day-to-day operations of the Customers endpoint systems with minimal direction and engage in project work when they arise. You will have a key focus on ensuring an exceptional customer experience to Datacom’s endpoint customer base. We place a high degree of focus on developing our staff internally and offer financial incentives for engineers that certify in the technologies we use to support our customers. _Please note to be successful in this role you would need to be an AU Citizen or Permanent Resident_ **What you will do** At the moment, as Senior _SOE Engineer_ you will be focused on: - Maintenance, upgrades, and enhancements of environment wide configurations including user policies, device policies, security policies, firmware, drivers, and automation scripts through enterprise grade endpoint management platforms (Intune) - Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues - Operate in, and contribute to the winning culture of a high performing team - Identify service improvements, efficiencies and/or cost reductions for Datacom customers - Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release). - Perform upgrades on applicable hardware and operating systems as required/requested - Provide maintenance and enhancements of deployed desktop operating system images (physical and virtual) - Assist with projects as required and act as the lead - Provide continuous high-quality upkeep of supporting documentation such as Designs, As-Builts, How-tos, environment reporting, risk registers, tickets, and roadmap lifecycles - Occasional travel to Datacom, customer sites and conferences when required. **What you will bring** Required experience: - Strong technical knowledge of Microsoft Endpoint Configuration Manager including Intune - Strong technical knowledge of Azure Virtual Desktop (AVD) - Strong technical knowledge of Active Directory – Group Policy Management - Strong Scripting ability (PowerShell, VBScript, Batch) - Experience with Windows 10 task sequencing and end point configuration - Experience with facilitating large and enterprise scale software deployments - Exceptional knowledge of Windows Modern Desktop technologies - Minimum 4+ years’ experience in SOE migrations, projects, and implementation - Minimum 3+ years' experience in MECM Nice to have: - Experience with M365 would be advantageous - IT Industry experience with an IT Managed Service Provider environment - Good working knowledge of networking and TCP/IP, AD, DHP, DNS, certificate services and Enterprise applications
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