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Expression of Interest for Customer Service Representative

vor 2 Monaten


Sydney, Österreich THE ICONIC Vollzeit

This is a Expression of Interest for Customer Service Representative (Full Time, Part Time and Casual Roles) role with one of the leading companies in AU right now 🔥 -- THE ICONIC -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.

More About the Role at THE ICONIC 🧐🧐

If you are passionate about providing exceptional service? We are expanding our busy team and looking for dedicated Customer Service Representatives (Full Time, Part Time and Casual team members) to help us support our customers and deliver a seamless experience. If you thrive in a dynamic environment and are committed to ensuring customer satisfaction, we’d love to hear from you

What’s involved..

  • Respond to customer inquiries, including complaints and concerns via inbound phone, email and messaging in a timely and professional manner.
  • Provide product or customer experience information and assist customers with any order related inquiries
  • Ensure customer satisfaction by following up on customer inquiries and ensuring customer needs are met
  • Maintain a high level of THE ICONIC’s end to end customer experience knowledge and stay up-to-date with any training and/or team initiatives
  • Continuously strive to improve customer service via seeking feedback and ways of working

What it takes ..

  • Experience: Minimum 1 to 2 years experience in a Customer Service role
  • Customer-Centric: A strong desire to improve our customer experience and consistently go above and beyond to exceed customer expectations.
  • Communication Skills: Strong verbal and written communication skills, able to articulate information clearly and effectively to customers over phone, email, and messaging.
  • Problem-Solving: Proven ability to effectively handle customer inquiries and complaints, and find solutions to customer problems.
  • Technical Proficiency: Familiarity with the company's website and technology, as well as basic computer skills and the ability to navigate various software programs.
  • Time Management: Ability to multitask and prioritise tasks in a fast-paced environment, while meeting or exceeding performance metrics and customer service standards.
  • Passion for Fashion: An interest and passion for fashion, with a desire to stay up-to-date on industry trends and product offerings.

🚨🚨 If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.

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