Team Leader
vor 2 Monaten
This is a Team Leader role with one of the leading companies in AU right now 🔥 -- InDebted -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at InDebted 🧐🧐
**Role Overview** The Team Leader supports and assists in the daily operations of the collections team, ensuring efficient processes, strong team performance, and adherence to regulations and policies. This role steps in to oversee team activities and uphold standards. The role is responsible for creating an inspiring and results-driven team environment, setting clear goals, and motivating the team to achieve targets. ### **Duties and Responsibilities:** - Support the Collections Team in supervising day-to-day team operations and implementing collection strategies. - Set clear team goals, delegate tasks, and manage deadlines. - Monitor team performance, report on metrics, and ensure adherence to guidelines and regulations. - Mentor, guide, and provide training to team members to maintain high performance standards. - Handle escalated cases, complex issues, and customer disputes, ensuring timely and effective resolutions. - Promote a collaborative and positive team environment, recognising high performance and encouraging creativity. - Foster professional relationships with customers while ensuring effective debt recovery. - Address customer complaints professionally, ensuring all activities comply with regulatory requirements (ASIC and others). - Assist with hiring processes, training new team members, and overseeing quality and compliance of team work. - Analyse data to identify trends, suggest improvements, and promote team adherence to performance goals. - Generate comprehensive reports on team performance and mission-related objectives. - Suggest and organise team-building activities to foster collaboration and creativity. ### **Must Have:** - Minimum of 2 years proven experience in a collections role as a team leader/supervisor. - Familiarity with debt collection laws and practices. - Results-driven, with a focus on achieving targets and team objectives. - Strong organisational skills, with the ability to manage time and priorities effectively. - Knowledge of performance metrics, and experience analysing data for team improvement. - Excellent communication and leadership skills. - Strong problem-solving and conflict resolution abilities. - Ability to build trust and foster positive relationships within the team and with customers. - Emotional intelligence, patience, and resilience in handling escalated matters. - A collaborative mindset, encouraging innovation and creativity from team members. - Attention to detail with the ability to see the bigger picture. ### **What Does Success Look Like? After 12 months, you will have:** - Consistently helps the team meet or exceed debt revenue goals by implementing effective strategies and overseeing day-to-day operations. - Recognised for their strong leadership skills, having successfully mentored and developed several team members. - Trusted to handle escalated and complex cases with professionalism and efficiency, consistently resolving issues in a timely manner while maintaining high customer satisfaction. - Identifies areas where processes can be improved and suggests new strategies or technologies that increase the efficiency of collections. - Strong understanding of debt collection laws and ensures all activities within the team are compliant with both internal policies and external regulations. - Successfully fosters a high-performance culture within the team. - Actively contributes to building a positive team culture by encouraging collaboration, creativity, and open communication.
🚨🚨 If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.
Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like InDebted.
✅ Applying here is the first step in the hiring process for this role at InDebted.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
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