Team Leader
Vor 5 Tagen
This is a Team Leader role with one of the leading companies in AU right now 🔥 -- InDebted -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at InDebted 🧐🧐
**Role Overview** The Team Leader supports and assists in the daily operations of the collections team, ensuring efficient processes, strong team performance, and adherence to regulations and policies. This role steps in to oversee team activities and uphold standards. The role is responsible for creating an inspiring and results-driven team environment, setting clear goals, and motivating the team to achieve targets. ### **Duties and Responsibilities:** - Support the Collections Team in supervising day-to-day team operations and implementing collection strategies. - Set clear team goals, delegate tasks, and manage deadlines. - Monitor team performance, report on metrics, and ensure adherence to guidelines and regulations. - Mentor, guide, and provide training to team members to maintain high performance standards. - Handle escalated cases, complex issues, and customer disputes, ensuring timely and effective resolutions. - Promote a collaborative and positive team environment, recognising high performance and encouraging creativity. - Foster professional relationships with customers while ensuring effective debt recovery. - Address customer complaints professionally, ensuring all activities comply with regulatory requirements (ASIC and others). - Assist with hiring processes, training new team members, and overseeing quality and compliance of team work. - Analyse data to identify trends, suggest improvements, and promote team adherence to performance goals. - Generate comprehensive reports on team performance and mission-related objectives. - Suggest and organise team-building activities to foster collaboration and creativity. ### **Must Have:** - Minimum of 2 years proven experience in a collections role as a team leader/supervisor. - Familiarity with debt collection laws and practices. - Results-driven, with a focus on achieving targets and team objectives. - Strong organisational skills, with the ability to manage time and priorities effectively. - Knowledge of performance metrics, and experience analysing data for team improvement. - Excellent communication and leadership skills. - Strong problem-solving and conflict resolution abilities. - Ability to build trust and foster positive relationships within the team and with customers. - Emotional intelligence, patience, and resilience in handling escalated matters. - A collaborative mindset, encouraging innovation and creativity from team members. - Attention to detail with the ability to see the bigger picture. ### **What Does Success Look Like? After 12 months, you will have:** - Consistently helps the team meet or exceed debt revenue goals by implementing effective strategies and overseeing day-to-day operations. - Recognised for their strong leadership skills, having successfully mentored and developed several team members. - Trusted to handle escalated and complex cases with professionalism and efficiency, consistently resolving issues in a timely manner while maintaining high customer satisfaction. - Identifies areas where processes can be improved and suggests new strategies or technologies that increase the efficiency of collections. - Strong understanding of debt collection laws and ensures all activities within the team are compliant with both internal policies and external regulations. - Successfully fosters a high-performance culture within the team. - Actively contributes to building a positive team culture by encouraging collaboration, creativity, and open communication.
🚨🚨 If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.
Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like InDebted.
✅ Applying here is the first step in the hiring process for this role at InDebted.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
-
Accounts Receivable Team Lead
vor 4 Wochen
Sydney, Österreich Team Relax VollzeitAccounts Receivable Team Lead Full Time Temporary Start Date: ASAP, but can accommodate a January start.End date: 30/6/24 initially, however there is scope that this role will either be extended or go permanent directly with the organisation.Salary: $50-55 per hour (dependent on the candidate's experience) + SuperLocation: Flexible working arrangements but a...
-
Accounts Receivable Team Lead
vor 4 Wochen
Sydney, Österreich Team Relax VollzeitAccounts Receivable Team LeadFull TimeTemporaryStart Date:ASAP, but can accommodate a January start.End date:30/6/24 initially, however there is scope that this role will either be extended or go permanent directly with the organisation.Salary:$50-55 per hour (dependent on the candidate's experience) + SuperLocation:Flexible working arrangements but a...
-
Hardware Team Lead
vor 4 Wochen
Sydney, Österreich Reha Team Hannover VollzeitDescription About the Position Electrical/Electronic(Engineering) Just Digital People have partnered with an incredibly exciting research & development consulting business.They span across the east coast of Australia with offices in Sydney,and Brisbane – with Sydney being their Head Office.What do they do?Well in a nutshell they work with their clients to...
-
Team Leader
vor 4 Wochen
Sydney, Österreich Randstad VollzeitRecruitment - Agency (Human Resources & Recruitment) Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialised domains.Our talent solutions allow our clients to seamlessly scale their team while connecting them with skilled...
-
Team Leader
vor 4 Wochen
Sydney, Österreich Randstad VollzeitRecruitment - Agency (Human Resources & Recruitment)Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialised domains.Our talent solutions allow our clients to seamlessly scale their team while connecting them with skilled...
-
Team Leader
vor 4 Wochen
Sydney, Österreich Card Factory VollzeitLocation:PenrithContracted Hours Available:8We are passionate about celebrating our customers' life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this.With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores.As a...
-
Team Leader
vor 4 Wochen
Sydney, Österreich Card Factory VollzeitLocation: Penrith Contracted Hours Available: 8 We are passionate about celebrating our customers' life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this.With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As...
-
Team Leader
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitFull-Time Ongoing Position, Based at Western's Parramatta South Campus Salary: $121,056 to $130,572 p.a.Inclusive of Superannuation + Leave Loading About Us Western Sydney University is a modern, forward-thinking, research-led institution committed to excellence in education, research, and community impact.We are proud to be ranked in the top 2% of...
-
Team Leader
Vor 5 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitTeam Leader – Restaurant Indulge your passion for leadership at Grill'd, where we're more than just healthy burgers – we're a thriving hub of hospitality excellence driven by our vibrant team.With over 170 locally-inspired restaurants across the nation, we're searching for exceptional individuals to join us as Team Leaders at our Grill'd restaurant in...
-
Team Leader
vor 4 Wochen
Sydney, Österreich Card Factory VollzeitLocation:PenrithContracted Hours Available:8We are passionate about celebrating our customers' life moments and are now looking for aTeam Leaderto join our very successful Card Factory family to help fulfil this.With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores.As a Team...
-
Team Lead
vor 2 Wochen
Sydney, Österreich Forefront Dermatology VollzeitOverviewCome join our team! We have an immediate leadership need for a Team Lead (Clinic Supervisor) in our CLINIC dermatology clinic! If you are seeking an opportunity to partner and collaborate with clinic physician leadership to create a winning culture for staff, best-in-class clinic operations, and outstanding experiences for patients, then a career at...
-
Team Lead
vor 2 Wochen
Sydney, Österreich Forefront Dermatology VollzeitOverviewCome join our team! We have an immediate leadership need for a Team Lead (Clinic Supervisor) in our Battle Creek and Coldwater, MI clinics! If you are seeking an opportunity to partner and collaborate with clinic physician leadership to create a winning culture for staff, best-in-class clinic operations, and outstanding experiences for patients, then...
-
Team Lead
vor 2 Wochen
Sydney, Österreich Forefront Dermatology VollzeitOverview Come join our team! We have an immediate leadership need for a Team Lead (Clinic Supervisor) in our CLINIC dermatology clinic! If you are seeking an opportunity to partner and collaborate with clinic physician leadership to create a winning culture for staff, best-in-class clinic operations, and outstanding experiences for patients, then a career at...
-
Team Lead
vor 3 Wochen
Sydney, Österreich Forefront Dermatology VollzeitOverview Come join our team!We have an immediate leadership need for a Team Lead (Clinic Supervisor) in our Battle Creek and Coldwater, MI clinics!If you are seeking an opportunity to partner and collaborate with clinic physician leadership to create a winning culture for staff, best-in-class clinic operations, and outstanding experiences for patients, then...
-
Team Lead
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitOverview Come join our team!We have an immediate leadership need for a Team Lead (Clinic Supervisor) in our Battle Creek and Coldwater, MI clinics!If you are seeking an opportunity to partner and collaborate with clinic physician leadership to create a winning culture for staff, best-in-class clinic operations, and outstanding experiences for patients, then...
-
Maintenance Team Lead
vor 1 Woche
Sydney, Österreich Visy VollzeitJob Title: Maintenance Team Leader – Visy Fibre Division Location: Smithfield, NSW Reports to: NSW Reliability Manager Division: Fibre Packaging Join Our Team as a Maintenance Team Leader Are you a hands-on leader with a strong technical background in maintenance?Visy is looking for an experienced Maintenance Team Leader to oversee our Smithfield...
-
Maintenance Team Lead
vor 1 Woche
Sydney, Österreich Visy VollzeitMaintenance Team Lead Job no: 40000102 Work type: Full Time Location: Sydney - West Job Title: Maintenance Team Leader – Visy Fibre DivisionLocation: Smithfield, NSWReports to: NSW Reliability ManagerDivision: Fibre PackagingJoin Our Team as a Maintenance Team LeaderAre you a hands-on leader with a strong technical background in maintenance?Visy is looking...
-
Team Leader
vor 3 Wochen
Sydney, Österreich Indebted VollzeitAbout UsInDebted is changing the world of consumer debt collection for good. We've disrupted the traditional debt collection industry by providing businesses with a better way to support overdue customers to get back on track. Our solution is product-led, driven by AI and ML, and places customer experience at the core.We're fully remote, with a team of over...
-
Team Leader
vor 3 Wochen
Sydney, Österreich Indebted VollzeitAbout Us InDebted is changing the world of consumer debt collection for good. We've disrupted the traditional debt collection industry by providing businesses with a better way to support overdue customers to get back on track. Our solution is product-led, driven by AI and ML, and places customer experience at the core.We're fully remote, with a team of over...
-
Team Leader
vor 2 Wochen
Sydney, Österreich Indebted Usa, Inc. VollzeitAbout UsInDebted is changing the world of consumer debt collection for good. We've disrupted the traditional debt collection industry by providing businesses with a better way to support overdue customers to get back on track. Our solution is product-led, driven by AI and ML, and places customer experience at the core.We're fully remote, with a team of over...
