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Guest Relations Officer

vor 2 Monaten


Sydney, Österreich Marriott Vollzeit

This is a Guest Relations Officer role with one of the leading companies in AU right now 🔥 -- Marriott -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.

More About the Role at Marriott 🧐🧐

**POSITION SUMMARY** - Completing the opening preparation and pack-down duties to ensure that the Executive Lounge is prepared for service - Warmly and graciously greet all guests upon arrival and bid guests farewell upon departure - Answer incoming phone calls to the Executive Lounge - Alert the kitchen if food/beverage needs to be replenished and promptly refill food/beverage items - Complete food and beverage requisition for the next day’s delivery - Restock, refill and clear counters and tables at the end of every shift - Maintain a positive inter-departmental relationship through the hotel and with outside vendors - Abide by NSW Responsible Service of Alcohol when serving alcohol to guests - Serving each guest on a one-to-one basis with utmost courtesy - Inspecting and maintaining overall cleanliness and appearance of the Executive Lounge, including temperature, lighting, and music - Quickly clear dirty table settings and sanitize for the next seating - Communicate VIP arrivals to designated personnel for escort and delivery of amenities, deliver food & beverage amenities to guests’ room daily as instructed **What we ask of you:** - A genuinely warm & welcoming demeanour - Personable communication skills - Energising motivation – it’s infectious - no job is too big or too small - A passion for the industry, a want to be the best in service - Food & Beverage experience - **New South Wales Responsible Service of Alcohol** - Australian Working Rights - Ensure uniform and personal appearance are clean and professional - Respond to special requests from guests with unique needs - Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality of proprietary information; protect company assets - Speak with others using clear and professional language; answer telephones using appropriate etiquette - Develop and maintain positive working relationships with others; support team to reach common goals - Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings - Stand, sit, or walk for an extended period of time or for an entire work shift - Move, lift, carry, push, pull, and place objects weighing less than or equal to 10-15kg without assistance. Perform other reasonable job duties as requested by Supervisors **Perks, Rewards, Motivations** - Team-spirited co-workers - Encouraging leadership - Discounted room rates on hotels worldwide - Discount on food and beverages at participating Marriott International hotels worldwide - Recognition programs to keep you motivated - Wellbeing & mindfulness programs to ensure you stay healthy

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