Senior Customer Success Manager, Enterprise
vor 5 Stunden
This is a Senior Customer Success Manager, Enterprise role with one of the leading companies in AU right now 🔥 -- Culture Amp -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Culture Amp 🧐🧐
**What You Bring to Our Camp** Culture Amp is a fast growth organisation and you’ll be expected to learn quickly and be accountable for the success of your customers. - To get there, you’ll bring a strong passion for collaborating with and helping others be successful, be it your customers or teammates. - You will get creative with solutions, demonstrate perseverance, as well as work with others to achieve a lot more than you could on your own. - Your life experiences and knowledge will be unique, you’ll be encouraged to participate and bring diversity of thought to Culture Amp. - Your background could be in a customer-facing role at a SaaS company such as Customer Success, Support, Account Management, or even first-hand experience in a HR, which would mean you are able to build empathy and become a trusted advisor to your customers. **Your role at Culture Amp..** - Partner with our Enterprise customers (1K+ employees) to advance their employee feedback & performance strategy. - Leading strategic conversations with a customer and their Executive team (CPOs, Heads of People, Org Development etc) alongside a People Scientist or Account Manager, by leveraging your knowledge of key People and Culture topics to advise companies on their people strategies. - Facilitate effective conversations and uncovering a customer’s needs and scoping the appropriate survey configuration and coaching their project management to ensure that they’re successful - Proactively drive product adoption, retention and ultimately business outcomes across our Enterprise customers. - Enabling customers in using the platform and more broadly, the domain of people and culture - Freedom to plan your meetings and build customer value based on your own approach and strategy (with support and guidance). - Ensure customer success with collaboration of Product Support, Account Management, People Science, Marketing & Product. - Resetting expectations with customers, by having challenging conversation, when appropriate. - Access to world class CS Tools, such as collaborative email tool, a dedicated Customer Success management tool, CRM, Zoom, Slack and G-Suite. - Nurturing and tracking renewal success and customer value in the CRM, and connecting with peers and being someone who communicates openly and tracks relevant information. - Advance customer voice by providing feedback to the Product and Engineering team on where we can improve the platform to better solve our customers challenges. - Contributing and leading continuous improvement activities that will help Culture Amp and the Customer Success profession grow (i.e. be a 'Learn-it-all' not a 'Know-it-all’). **After 3 months you’ll:** - Take ownership of your own Book of Business of key Enterprise customers in APAC, working collaboratively in our local Enterprise Customer Success team to ensure a smooth launch & ongoing high quality customer experience for our strategic customers - Facilitate delivery of key customer journey points (Partnership Kick-Off, Feedback Strategy Review (Business Reviews), Project Meetings, Trainings etc) - Have learned the core elements of the product (employee feedback, performance & development) - Built internal relationships crucial to the successful delivery and retention of accounts, across customer and product teams - Be contributing to and collaborating on projects, such as partnering with other teams to support with our growth We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are: - Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success - Programs, coaching, and budgets to help you thrive personally and professionally - Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people - Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work - Team budgets dedicated to team building activities and connection - Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time - Extended year-end breaks: An extended refresh period at the end of year - Excellent parental leave and in work support program available from day 1 of joining Culture Amp - 5 Social Impact Days a year to make a positive impact on the community outside of work - MacBooks for you to do your best & a work from home office budget to spend on setting up your home office - Medical insurance coverage for you and your family (Available for US & UK only) Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.
🚨🚨 If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.
Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Culture Amp.
✅ Applying here is the first step in the hiring process for this role at Culture Amp.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
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