Senior Customer Success Manager, Enterprise

vor 1 Tag


Melbourne, Österreich Culture Amp Vollzeit

What You Bring to Our Camp Culture Amp is a fast growth organisation and you'll be expected to learn quickly and be accountable for the success of your customers.
To get there, you'll bring a strong passion for collaborating with and helping others be successful, be it your customers or teammates.You will get creative with solutions, demonstrate perseverance, as well as work with others to achieve a lot more than you could on your own.Your life experiences and knowledge will be unique, you'll be encouraged to participate and bring diversity of thought to Culture Amp.Your background could be in a customer-facing role at a SaaS company such as Customer Success, Support, Account Management, or even first-hand experience in HR, which would mean you are able to build empathy and become a trusted advisor to your customers.Your role at Culture Amp Partner with our Enterprise customers (1K+ employees) to advance their employee feedback & performance strategy.Lead strategic conversations with a customer and their Executive team (CPOs, Heads of People, Org Development etc) alongside a People Scientist or Account Manager, leveraging your knowledge of key People and Culture topics to advise companies on their people strategies.Facilitate effective conversations, uncover customer needs, and scope appropriate survey configurations while coaching their project management to ensure success.Proactively drive product adoption, retention, and ultimately business outcomes across our Enterprise customers.Enable customers in using the platform and the broader domain of people and culture.Have the freedom to plan your meetings and build customer value based on your own approach and strategy (with support and guidance).Ensure customer success through collaboration with Product Support, Account Management, People Science, Marketing & Product.Reset expectations with customers by having challenging conversations when appropriate.Access world-class CS Tools, such as collaborative email tools, dedicated Customer Success management tools, CRM, Zoom, Slack, and G-Suite.Nurture and track renewal success and customer value in the CRM, connecting with peers and communicating openly while tracking relevant information.Advance customer voice by providing feedback to the Product and Engineering team on areas for platform improvement to better solve customer challenges.Contribute to and lead continuous improvement activities that will help Culture Amp and the Customer Success profession grow (i.e., be a 'Learn-it-all' not a 'Know-it-all').After 3 months you'll: Take ownership of your own Book of Business of key Enterprise customers in APAC, working collaboratively in our local Enterprise Customer Success team to ensure a smooth launch & ongoing high-quality customer experience for our strategic customers.Facilitate delivery of key customer journey points (Partnership Kick-Off, Feedback Strategy Review (Business Reviews), Project Meetings, Trainings etc).Learn the core elements of the product (employee feedback, performance & development).Build internal relationships crucial to the successful delivery and retention of accounts, across customer and product teams.Contribute to and collaborate on projects, such as partnering with other teams to support our growth. #J-18808-Ljbffr



  • Melbourne, Österreich Lyrebird Health Vollzeit

    This is a Customer Success Manager - Enterprise role with one of the leading companies in AU right now 🔥 -- Lyrebird Health -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Lyrebird Health 🧐🧐At Lyrebird we're looking for a Customer Success Manager - Enterprise...


  • Melbourne, Österreich Liveperson Vollzeit

    LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set...


  • Melbourne, Österreich Liveperson Vollzeit

    LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set...


  • Melbourne, Österreich Upland Software Vollzeit

    At Upland Software, you'll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility.Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won't change.We're passionate.We're proactive.We take pride in our work, and we love a...


  • Melbourne, Österreich Tideri Jobbörse Vollzeit

    LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations.Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers.We power nearly a billion conversational interactions every month, providing a uniquely rich data set and...


  • Melbourne, Österreich Ventia Pty Limited Vollzeit

    Select how often (in days) to receive an alert:About The RoleVentia have a newly created position for a Senior Customer Success Manager for a permanent full-time position and can be based in one of our offices in Victoria, New South Wales or Queensland.The Senior CSM will be focused on customer retention, growth, and contract health across our DS&I (Defence)...

  • Customer Success Manager

    vor 2 Monaten


    Melbourne, Österreich Darktrace Vollzeit

    About Us:We are a leading cybersecurity company dedicated to protecting our customers' digital environments. Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximise the value of our solutions. We are seeking a motivated and experienced Customer Success Manager to join our team and help drive...


  • Melbourne, Österreich Knowbe4, Inc. Vollzeit

    The Customer Success Manager (Enterprise) is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results, and value that...


  • Melbourne, Österreich Salesforce, Inc. Vollzeit

    Job Requisition ID: JR271521To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.Leading with our core values, we help...


  • Melbourne, Österreich Smartrecruiters Vollzeit

    Company Description SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale.As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent.4,000 companies worldwide...


  • Melbourne, Österreich Bnb Chain Vollzeit

    Company Description SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale.As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent.4,000 companies worldwide...


  • Melbourne, Österreich Northern Impact Llc. Vollzeit

    Overview Global leader in Construction Equipment Market intelligence is actively seeking a Customer Success Manager to join their team!This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space.This company tracks over $100 billion of assets and over $55 billion in rental and sale transactions...

  • Customer Success Manager

    vor 2 Monaten


    Melbourne, Österreich Darktrace Vollzeit

    Please note, this role is a 14 month contract. About Us: We are a leading cybersecurity company dedicated to protecting our customers' digital environments.Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximize the value of our solutions.We are seeking a motivated and experienced Customer...

  • Customer Success Manager

    vor 2 Monaten


    Melbourne, Österreich Darktrace Ltd Vollzeit

    Please note, this role is a 14 month contract. About Us: We are a leading cybersecurity company dedicated to protecting our customers' digital environments.Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximise the value of our solutions.We are seeking a motivated and experienced Customer...


  • Melbourne, Österreich Fireblocks Vollzeit

    This is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Fireblocks -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Fireblocks 🧐🧐The world of digital assets is accelerating in speed, magnitude, and complexity, opening the...

  • Customer Success Manager

    vor 2 Monaten


    Melbourne, Österreich Darktrace Vollzeit

    This is a Customer Success Manager (Contract) role with one of the leading companies in AU right now 🔥 -- Darktrace -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Darktrace 🧐🧐We are a leading cybersecurity company dedicated to protecting our customers'...


  • Melbourne, Österreich Homerun B.V. Vollzeit

    We're looking for an exceptional Customer Success Manager to join our mission driven team.About UsLyrebird Health is transforming the quality and accessibility of healthcare by automating clinicians' most time-consuming tasks. Placed in General Practice, Allied Health, and Specialist clinics, Lyrebird is saving clinicians on average 2 hours per day and...


  • Melbourne, Österreich Darktrace Vollzeit

    This is a Customer Success Manager (Contract) role with one of the leading companies in AU right now 🔥 -- Darktrace -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Darktrace 🧐🧐**Role Overview:** The Customer Success Manager (CSM) will be responsible for...


  • Melbourne, Österreich Fireblocks Vollzeit

    Location: Melbourne, Victoria, AustraliaCustomer Success Manager, MelbourneThe world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain.Fireblocks' platform and network provide the simplest and most secure way for companies to work with digital assets and is trusted by some of the...


  • Melbourne, Österreich Clearcompany Vollzeit

    Here's the bit about us:Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets & cryptocurrencies. Here at Fireblocks, we enable financial institutions to securely build, run and scale digital asset operations through the Fireblocks Network and MPC-based Wallet Infrastructure. Digital...