Customer Success Manager
vor 1 Monat
Job Requisition ID: JR271521
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer Success
About SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.
Position DescriptionFor our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan.
Signature drives the right insights and people at the right time - which can make all the difference.
When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.
The Customer Success Manager serves as a named resource and partner for the Salesforce Signature customer organizations.
They orchestrate all deliverables their customer is entitled to, including coordinating the day-to-day customer Signature experience from onboarding through Signature contract renewal and expansion.
They develop deep relationships with their customers' team members and pair that with relevant industry knowledge to improve implementation health.
This role will also partner across Salesforce to provide a unified Signature experience for their customers.
ResponsibilitiesEffectively aligns with and manages both Business & Technical Stakeholders around customer goals ensuring value is delivered through Signature.Single Cloud Product expertise as well as industry-relevant expertise.Single point of customer accountability covering only Signature-entitled customers, building and maintaining strong, trusted relationships.Authority in orchestrating technical resources & delivering technical information.Drives Customer Success Score metrics for customers and handles Escalations and Red Accounts.Qualifications and SkillsExperienced professional with relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture.Knowledge of Salesforce products (preferably Sales Cloud and/or Service Cloud), platform features, capabilities, and standard methodologies.Strong consultative skills, deep curiosity, and confirmed results working as a Trusted Advisor to drive business value for customers.Outstanding communication and presentation skills with demonstrated track record of influencing effectively at all levels of the organization.Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and be adept at handling objections.Knowledge in one or more lines of business (LoBs).A good understanding of enterprise architecture principles.Experience will be evaluated based on the strengths you'll need for the role (e.g.
demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.
).AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world.
Each of us has a responsibility to drive Equality in our communities and workplaces.
We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Salesforce does not accept unsolicited headhunter and agency resumes.
Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
#J-18808-Ljbffr
-
Customer Success Manager
Vor 2 Tagen
Melbourne, Österreich Upland Software VollzeitAt Upland Software, you'll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility.Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won't change.We're passionate.We're proactive.We take pride in our work, and we love a...
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Darktrace VollzeitAbout Us:We are a leading cybersecurity company dedicated to protecting our customers' digital environments. Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximise the value of our solutions. We are seeking a motivated and experienced Customer Success Manager to join our team and help drive...
-
Customer Success Manager
vor 2 Wochen
Melbourne, Österreich Fireblocks VollzeitThis is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Fireblocks -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Fireblocks 🧐🧐The world of digital assets is accelerating in speed, magnitude, and complexity, opening the...
-
Customer Success Manager
vor 3 Wochen
Melbourne, Österreich Northern Impact Llc. VollzeitOverview Global leader in Construction Equipment Market intelligence is actively seeking a Customer Success Manager to join their team!This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space.This company tracks over $100 billion of assets and over $55 billion in rental and sale transactions...
-
Customer Success Manager
vor 2 Wochen
Melbourne, Österreich Vela Software Group VollzeitLocation: Warragul, West Gippsland & Latrobe Valley VICEmployment Type: Full timeExciting opportunity to bring your customer-centric ethos to lead your own team in a medium-sized organization with lots of autonomy.If you are passionate about customer success and have a track record in building strong customer relationships and fostering customer advocacy,...
-
Customer Success Manager
vor 1 Monat
Melbourne, Österreich Vela Software Group VollzeitLocation: Warragul, West Gippsland & Latrobe Valley VICEmployment Type: Full timeExciting opportunity to bring your customer-centric ethos to lead your own team in a medium-sized organization with lots of autonomy.If you are passionate about customer success and have a track record in building strong customer relationships and fostering customer advocacy...
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Pst.Ag VollzeitKey ResponsibilitiesDevelop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Darktrace VollzeitThis is a Customer Success Manager (Contract) role with one of the leading companies in AU right now 🔥 -- Darktrace -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Darktrace 🧐🧐We are a leading cybersecurity company dedicated to protecting our customers'...
-
Manager, Customer Success
vor 3 Wochen
Melbourne, Österreich Darktrace VollzeitThis is a Manager, Customer Success role with one of the leading companies in AU right now 🔥 -- Darktrace -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Darktrace 🧐🧐**Qualifications & Experience: ** - You have 4+ years of sales or customer success...
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Darktrace VollzeitPlease note, this role is a 14 month contract. About Us: We are a leading cybersecurity company dedicated to protecting our customers' digital environments.Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximize the value of our solutions.We are seeking a motivated and experienced Customer...
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Darktrace Ltd VollzeitPlease note, this role is a 14 month contract. About Us: We are a leading cybersecurity company dedicated to protecting our customers' digital environments.Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximise the value of our solutions.We are seeking a motivated and experienced Customer...
-
Customer Success Manager
vor 1 Monat
Melbourne, Österreich Homerun B.V. VollzeitWe're looking for an exceptional Customer Success Manager to join our mission driven team.About UsLyrebird Health is transforming the quality and accessibility of healthcare by automating clinicians' most time-consuming tasks. Placed in General Practice, Allied Health, and Specialist clinics, Lyrebird is saving clinicians on average 2 hours per day and...
-
Customer Success Manager
Vor 5 Tagen
Melbourne, Österreich Lyrebird Health VollzeitThis is a Customer Success Manager - Enterprise role with one of the leading companies in AU right now 🔥 -- Lyrebird Health -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Lyrebird Health 🧐🧐At Lyrebird we're looking for a Customer Success Manager - Enterprise...
-
Manager, Customer Success
vor 1 Monat
Melbourne, Österreich Darktrace VollzeitThis is a Manager, Customer Success role with one of the leading companies in AU right now 🔥 -- Darktrace -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Darktrace 🧐🧐**Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader...
-
Customer Success Manager, Melbourne
Vor 4 Tagen
Melbourne, Österreich Clearcompany VollzeitHere's the bit about us:Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets & cryptocurrencies. Here at Fireblocks, we enable financial institutions to securely build, run and scale digital asset operations through the Fireblocks Network and MPC-based Wallet Infrastructure. Digital...
-
Customer Success Manager, Melbourne
Vor 6 Tagen
Melbourne, Österreich Clearcompany VollzeitHere's the bit about us: Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets & cryptocurrencies. Here at Fireblocks, we enable financial institutions to securely build, run and scale digital asset operations through the Fireblocks Network and MPC-based Wallet Infrastructure. Digital...
-
Customer Success Manager
vor 3 Wochen
Melbourne, Österreich Darktrace VollzeitThis is a Customer Success Manager (Contract) role with one of the leading companies in AU right now 🔥 -- Darktrace -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Darktrace 🧐🧐**Role Overview:** The Customer Success Manager (CSM) will be responsible for...
-
Customer Success Manager
vor 1 Woche
Melbourne, Österreich Airwallex VollzeitAbout AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business...
-
Customer Success Manager, Melbourne
Vor 6 Tagen
Melbourne, Österreich Clearcompany VollzeitHere's the bit about us: Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets & cryptocurrencies.Here at Fireblocks, we enable financial institutions to securely build, run and scale digital asset operations through the Fireblocks Network and MPC-based Wallet Infrastructure.Digital...
-
Customer Success Manager
vor 1 Monat
Melbourne, Österreich Homerun B.V. VollzeitWe're looking for an exceptional Customer Success Manager to join our mission driven team.About Us Lyrebird Health is transforming the quality and accessibility of healthcare by automating clinicians' most time-consuming tasks.Placed in General Practice, Allied Health, and Specialist clinics, Lyrebird is saving clinicians on average 2 hours per day and...
