Customer Success Manager
vor 3 Wochen
Location: Warragul, West Gippsland & Latrobe Valley VIC
Employment Type: Full time
Exciting opportunity to bring your customer-centric ethos to lead your own team in a medium-sized organization with lots of autonomy.
If you are passionate about customer success and have a track record in building strong customer relationships and fostering customer advocacy experience, this could be the job for you.
About the Company As one of Australia's leading providers of retail management software solutions, Sympac Solutions is a mature and progressive software company with over 30 years of experience.
We are a 100% owned subsidiary of Constellation Software Inc. via its operating group, Vela Software Group, and therefore benefit from a strong corporate platform and international support.
We have an impressive customer base, which we continue to grow through providing exceptional software and services.
At Sympac, we are dedicated to empowering people to achieve exceptional results.
We are seeking an inspirational leader who is passionate about both our business and our customers, who can understand and incorporate our core values.
What You Will Need to Do Lead and inspire the teamDrive performance and accountabilityWork with other internal departments to remove roadblocks preventing the Customer Success Team from providing superior customer serviceCultivate relationships with external partners and tier 1 customersBe the voice of the customer in the organizationBe the voice of the Customer Success team in the organizationEnsure service levels are being metWork with your team to identify training gaps and opportunities, then find solutions to those gapsWhat You Will Get The opportunity to be part of the Executive team where you will be able to contribute to company decisions on direction and strategyHave the freedom to run the Customer Success Team your way, but with support and guidance when you need itThe autonomy to work with your team and focus on the areas and goals that your team believes are importantWork in a progressive learning organization that is open to change and new ways of doing thingsThe opportunity to work with a small team willing to try new ways of working to improve service for our customersWork in a company where everyone's priority is the best outcome for the customerWork with a supportive development team that is responsive when faced with high priority customer requestsDesired Knowledge/Skill Set 5+ years of proven experience in a similar, customer-focused role supporting a variety of companies with a strong understanding of the IT/Software IndustryITIL certification highly regardedExperience in the ERP software industry will be highly regardedTenacious and well-organized individual who can manage and direct the Customer Success Team on a day-to-day basis while managing the big picture and driving continuous improvement within the team and across the organizationProven ability to cultivate relationships with high-value customers and partners to drive retention and business growthApplication Questions Which of the following statements best describes your right to work in Australia?Do you have experience in a role that requires relationship management experience?What's the highest level of ITIL qualification you have completed?What's your expected annual base salary?How many years of people management experience do you have?How many years' experience do you have as a Head of Customer Success? #J-18808-Ljbffr
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Darktrace VollzeitThis is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Darktrace -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Darktrace 🧐🧐**About Us:** We are a leading cybersecurity company dedicated to protecting our customers'...
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Darktrace Ltd VollzeitAbout Us: We are a leading cybersecurity company dedicated to protecting our customers' digital environments.Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximise the value of our solutions.We are seeking a motivated and experienced Customer Success Manager to join our team and help drive...
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Genesys VollzeitCustomer Success Manager Location: Melbourne or Sydney The goal of this Customer Success Manager (CSM) role is to establish a lifelong relationship between Genesys and Genesys' customers by advising and equipping them to achieve their customer experience (CX) vision.As the CSM, you are the customer's advocate and champion throughout their journey with...
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Darktrace VollzeitAbout Us:We are a leading cybersecurity company dedicated to protecting our customers' digital environments. Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximise the value of our solutions. We are seeking a motivated and experienced Customer Success Manager to join our team and help drive...
-
Customer Success Manager
vor 3 Wochen
Melbourne, Österreich Nomadgao VollzeitOct 31, 2024 - Relocity is hiring a remote Customer Success Manager.Salary: $90k-$115k.Location: USA.What Relocity is Doing Relocity is reimagining the global mobility experience.We enable enterprises to attract, retain, and engage talent globally.Powered by our AI-driven workforce mobility platform, we bring together local experts and insightful content in...
-
Customer Success Manager
vor 1 Monat
Melbourne, Österreich Workwave Llc. VollzeitTEAM Software (APAC) by Workwave is currently looking to hire an experienced Customer Success Manager. This role is responsible for ensuring new and existing clients receive the tools and support they need to achieve their strategic business goals. This duties include but are not limited to implementation and deployment, onboarding, nurturing, growing...
-
Customer Success Manager
vor 1 Monat
Melbourne, Österreich Workwave Llc. VollzeitTEAM Software (APAC) by Workwave is currently looking to hire an experienced Customer Success Manager.This role is responsible for ensuring new and existing clients receive the tools and support they need to achieve their strategic business goals.This duties include but are not limited to implementation and deployment, onboarding, nurturing, growing customer...
-
Customer Success Manager
vor 4 Wochen
Melbourne, Österreich Logixboard VollzeitThis is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Logixboard -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Logixboard 🧐🧐**About the role:** The Customer Success Manager plays a critical role within our Customer...
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Pst.Ag VollzeitKey ResponsibilitiesDevelop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...
-
Customer Success Manager
Vor 6 Tagen
Melbourne, Österreich Salesforce, Inc. VollzeitJob Requisition ID: JR271521To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.Leading with our core values, we help...
-
Customer Success Manager
vor 3 Wochen
Melbourne, Österreich Storyblok Gmbh VollzeitJOB SUMMARY The 'Customer Success Manager' will develop and maintain strong relationships with Storyblok customers, ensuring their business needs are met and exceeded.Working with enterprise customers, they will own all aspects of the post-sales process, with a key focus on closing large deals and collaborating with Storyblok's Sales team to discover new...
-
Customer Success Manager
vor 3 Wochen
Melbourne, Österreich Darktrace VollzeitThis is a Customer Success Manager (Contract) role with one of the leading companies in AU right now 🔥 -- Darktrace -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Darktrace 🧐🧐We are a leading cybersecurity company dedicated to protecting our customers'...
-
Customer Success Manager
vor 4 Wochen
Melbourne, Österreich Darktrace Ltd VollzeitPlease note, this role is a 14 month contract. About Us: We are a leading cybersecurity company dedicated to protecting our customers' digital environments.Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximise the value of our solutions.We are seeking a motivated and experienced Customer...
-
Customer Success Manager
vor 4 Wochen
Melbourne, Österreich Darktrace VollzeitPlease note, this role is a 14 month contract. About Us: We are a leading cybersecurity company dedicated to protecting our customers' digital environments.Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximize the value of our solutions.We are seeking a motivated and experienced Customer...
-
Customer Success Manager
vor 1 Woche
Melbourne, Österreich Homerun B.V. VollzeitWe're looking for an exceptional Customer Success Manager to join our mission driven team.About UsLyrebird Health is transforming the quality and accessibility of healthcare by automating clinicians' most time-consuming tasks. Placed in General Practice, Allied Health, and Specialist clinics, Lyrebird is saving clinicians on average 2 hours per day and...
-
Manager, Customer Success
vor 2 Wochen
Melbourne, Österreich Darktrace VollzeitThis is a Manager, Customer Success role with one of the leading companies in AU right now 🔥 -- Darktrace -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Darktrace 🧐🧐**Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader...
-
Customer Success Manager
vor 1 Monat
Melbourne, Österreich Triple Whale VollzeitBy submitting, I acknowledge Triple Whale's Job Candidate Privacy Notice Job Candidate Privacy NoticeWhat Do We Do?Triple Whale is a leader in business intelligence for e-commerce.With thousands of customers in dozens of countries, our software tracks more than $40 billion of online commerce annually.Our culture, built on innovation, creativity, and speed,...
-
Customer Success Manager
vor 1 Woche
Melbourne, Österreich Homerun B.V. VollzeitWe're looking for an exceptional Customer Success Manager to join our mission driven team.About Us Lyrebird Health is transforming the quality and accessibility of healthcare by automating clinicians' most time-consuming tasks.Placed in General Practice, Allied Health, and Specialist clinics, Lyrebird is saving clinicians on average 2 hours per day and...
-
Customer Success Manager, Melbourne
vor 1 Woche
Melbourne, Österreich Fireblocks VollzeitLocation: Melbourne, Victoria, AustraliaCustomer Success Manager, MelbourneThe world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain.Fireblocks' platform and network provide the simplest and most secure way for companies to work with digital assets and is trusted by some of the...
-
Manager, Customer Success
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitExecutive & Strategic ManagementSource: uWorkin JOB DESCRIPTION Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption.We protect more than 9,000 customers from the world's most complex threats, including...
