Customer Success Manager
vor 2 Wochen
TEAM Software (APAC) by Workwave is currently looking to hire an experienced Customer Success Manager. This role is responsible for ensuring new and existing clients receive the tools and support they need to achieve their strategic business goals. This duties include but are not limited to implementation and deployment, onboarding, nurturing, growing customer relationships, and finding ways to drive more value from the products and services that our customers have purchased. This role is also responsible for driving initiatives that improve the overall customer experience, and serving as the vital nexus between the customer and product team, ensuring our products continually evolve to meet growing customer needs and market demands. The Customer Success Manager will be responsible for managing clients across Small to Enterprise companies.WHAT YOU'LL DO:Work collaboratively with sales to ensure a smooth handover and onboarding process that exceeds customer expectationsMonitor, facilitate and drive adoption through mapping product features to business needsLaunch pilot programs, developing success plans and metrics as part of onboardingManage project implementations, including running product training for nominated user groupsEducate customers on terminology, features and the benefits of our productsManage the customer support channels and escalating issues through to the Senior Customer Success Manager or Head of Customer Success for resolutionIdentify up-sell and cross-sell opportunities and working with sales to continually grow accountsSupport customer billing and renewalsWHAT YOU'LL BRING:Bachelor's degree in business related field1-3 years experience in Service, Account Management or related roles (preferably in a SaaS industry)Ability to work collaboratively with different teams simultaneouslyPrevious project management skills and experience with implementations, including running product training for nominated user groupsExceptional verbal and written communication skills; with the ability to run meetings, run training sessions and execute high-quality presentationsStrong organizational and interpersonal skillsWHAT YOU SHOULD KNOW ABOUT US:• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses• We openly accept others as they are and build strong partnerships based on trust• Teamwork and collaboration is key to help our colleagues and customers solve their challenges• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join usLOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:• Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority.JOIN OUR WINNING TEAM• 10 Time winner of Best Place to Work in New Jersey by NJBiz• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine• Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide)We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles
#J-18808-Ljbffr
-
Customer Success Manager
vor 4 Wochen
Melbourne, Österreich Accs - Ares Customer Care Solutions Gmbh VollzeitTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category Customer SuccessJob Details About SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.Leading with our core values, we help companies across every...
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Darktrace VollzeitThis is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Darktrace -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Darktrace 🧐🧐**About Us:** We are a leading cybersecurity company dedicated to protecting our customers'...
-
Customer Success Manager
vor 4 Wochen
Melbourne, Österreich Darktrace Ltd VollzeitAbout Us: We are a leading cybersecurity company dedicated to protecting our customers' digital environments.Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximise the value of our solutions.We are seeking a motivated and experienced Customer Success Manager to join our team and help drive...
-
Customer Success Manager
vor 4 Wochen
Melbourne, Österreich Genesys VollzeitCustomer Success Manager Location: Melbourne or Sydney The goal of this Customer Success Manager (CSM) role is to establish a lifelong relationship between Genesys and Genesys' customers by advising and equipping them to achieve their customer experience (CX) vision.As the CSM, you are the customer's advocate and champion throughout their journey with...
-
Customer Success Manager
vor 4 Wochen
Melbourne, Österreich Genesys VollzeitCustomer Success ManagerLocation: Melbourne or SydneyThe goal of this Customer Success Manager (CSM) role is to establish a lifelong relationship between Genesys and Genesys' customers by advising and equipping them to achieve their customer experience (CX) vision. As the CSM, you are the customer's advocate and champion throughout their journey with...
-
Customer Success Manager
vor 4 Wochen
Melbourne, Österreich Darktrace VollzeitAbout Us:We are a leading cybersecurity company dedicated to protecting our customers' digital environments. Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximise the value of our solutions. We are seeking a motivated and experienced Customer Success Manager to join our team and help drive...
-
Customer Success Manager
vor 2 Wochen
Melbourne, Österreich Workwave Llc VollzeitTEAM Software (APAC) by Workwave is currently looking to hire an experienced Customer Success Manager. This role is responsible for ensuring new and existing clients receive the tools and support they need to achieve their strategic business goals. This duties include but are not limited to implementation and deployment, onboarding, nurturing, growing...
-
Customer Success Manager
vor 24 Stunden
Melbourne, Österreich Nomadgao VollzeitOct 31, 2024 - Relocity is hiring a remote Customer Success Manager.Salary: $90k-$115k.Location: USA.What Relocity is Doing Relocity is reimagining the global mobility experience.We enable enterprises to attract, retain, and engage talent globally.Powered by our AI-driven workforce mobility platform, we bring together local experts and insightful content in...
-
Customer Success Manager
vor 2 Wochen
Melbourne, Österreich Workwave Llc. VollzeitTEAM Software (APAC) by Workwave is currently looking to hire an experienced Customer Success Manager.This role is responsible for ensuring new and existing clients receive the tools and support they need to achieve their strategic business goals.This duties include but are not limited to implementation and deployment, onboarding, nurturing, growing customer...
-
Customer Success Manager
Vor 7 Tagen
Melbourne, Österreich Logixboard VollzeitThis is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Logixboard -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Logixboard 🧐🧐**About the role:** The Customer Success Manager plays a critical role within our Customer...
-
Customer Success Manager
vor 4 Wochen
Melbourne, Österreich Pst.Ag VollzeitKey ResponsibilitiesDevelop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...
-
Customer Success Manager
vor 4 Wochen
Melbourne, Österreich Workwave VollzeitTEAM Software (APAC) by Workwave is currently looking to hire an experienced Customer Success Manager.This role is responsible for ensuring new and existing clients receive the tools and support they need to achieve their strategic business goals.This duties include but are not limited to implementation and deployment, onboarding, nurturing, growing customer...
-
Customer Success Manager
vor 24 Stunden
Melbourne, Österreich Storyblok Gmbh VollzeitJOB SUMMARY The 'Customer Success Manager' will develop and maintain strong relationships with Storyblok customers, ensuring their business needs are met and exceeded.Working with enterprise customers, they will own all aspects of the post-sales process, with a key focus on closing large deals and collaborating with Storyblok's Sales team to discover new...
-
Customer Success Manager
Vor 3 Tagen
Melbourne, Österreich Darktrace VollzeitThis is a Customer Success Manager (Contract) role with one of the leading companies in AU right now 🔥 -- Darktrace -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Darktrace 🧐🧐We are a leading cybersecurity company dedicated to protecting our customers'...
-
Customer Success Manager
vor 4 Wochen
Melbourne, Österreich Workwave VollzeitTEAM Software (APAC) by Workwave is currently looking to hire an experienced Customer Success Manager.This role is responsible for ensuring new and existing clients receive the tools and support they need to achieve their strategic business goals.This duties include but are not limited to implementation and deployment, onboarding, nurturing, growing customer...
-
Customer Success Manager
Vor 6 Tagen
Melbourne, Österreich Darktrace VollzeitPlease note, this role is a 14 month contract. About Us: We are a leading cybersecurity company dedicated to protecting our customers' digital environments.Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximize the value of our solutions.We are seeking a motivated and experienced Customer...
-
Customer Success Manager
vor 1 Woche
Melbourne, Österreich Darktrace Ltd VollzeitPlease note, this role is a 14 month contract. About Us: We are a leading cybersecurity company dedicated to protecting our customers' digital environments.Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximise the value of our solutions.We are seeking a motivated and experienced Customer...
-
Customer Success Manager
vor 4 Wochen
Melbourne, Österreich Workwave VollzeitTEAM Software (APAC) by Workwave is currently looking to hire an experienced Customer Success Manager. This role is responsible for ensuring new and existing clients receive the tools and support they need to achieve their strategic business goals. This duties include but are not limited to implementation and deployment, onboarding, nurturing, growing...
-
Customer Success Manager
vor 4 Wochen
Melbourne, Österreich Workwave VollzeitTEAM Software (APAC) by Workwave is currently looking to hire an experienced Customer Success Manager. This role is responsible for ensuring new and existing clients receive the tools and support they need to achieve their strategic business goals. This duties include but are not limited to implementation and deployment, onboarding, nurturing, growing...
-
Customer Success Manager
vor 4 Wochen
Melbourne, Österreich Triple Whale VollzeitBy submitting, I acknowledge Triple Whale's Job Candidate Privacy Notice Job Candidate Privacy Notice What Do We Do?Triple Whale is a leader in business intelligence for e-commerce. With thousands of customers in dozens of countries, our software tracks more than $40 billion of online commerce annually. Our culture, built on innovation, creativity, and...
