Customer Success Manager
vor 1 Monat
TEAM Software (APAC) by Workwave is currently looking to hire an experienced Customer Success Manager. This role is responsible for ensuring new and existing clients receive the tools and support they need to achieve their strategic business goals. This duties include but are not limited to implementation and deployment, onboarding, nurturing, growing customer relationships, and finding ways to drive more value from the products and services that our customers have purchased. This role is also responsible for driving initiatives that improve the overall customer experience, and serving as the vital nexus between the customer and product team, ensuring our products continually evolve to meet growing customer needs and market demands. The Customer Success Manager will be responsible for managing clients across Small to Enterprise companies.WHAT YOU'LL DO:Work collaboratively with sales to ensure a smooth handover and onboarding process that exceeds customer expectationsMonitor, facilitate and drive adoption through mapping product features to business needsLaunch pilot programs, developing success plans and metrics as part of onboardingManage project implementations, including running product training for nominated user groupsEducate customers on terminology, features and the benefits of our productsManage the customer support channels and escalating issues through to the Senior Customer Success Manager or Head of Customer Success for resolutionIdentify up-sell and cross-sell opportunities and working with sales to continually grow accountsSupport customer billing and renewalsWHAT YOU'LL BRING:Bachelor's degree in business related field1-3 years experience in Service, Account Management or related roles (preferably in a SaaS industry)Ability to work collaboratively with different teams simultaneouslyPrevious project management skills and experience with implementations, including running product training for nominated user groupsExceptional verbal and written communication skills; with the ability to run meetings, run training sessions and execute high-quality presentationsStrong organizational and interpersonal skillsWHAT YOU SHOULD KNOW ABOUT US:• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses• We openly accept others as they are and build strong partnerships based on trust• Teamwork and collaboration is key to help our colleagues and customers solve their challenges• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join usLOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:• Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority.JOIN OUR WINNING TEAM• 10 Time winner of Best Place to Work in New Jersey by NJBiz• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine• Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide)We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles
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Customer Success Manager
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