Customer Success Manager, Melbourne
Vor 4 Tagen
Here's the bit about us:Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets & cryptocurrencies. Here at Fireblocks, we enable financial institutions to securely build, run and scale digital asset operations through the Fireblocks Network and MPC-based Wallet Infrastructure. Digital assets are protected from cyber-attacks, internal collusion, and human error using next-generation multi-layer technology. Fireblocks is the only platform that provides insurance for digital assets in storage, transfer, and E&O.As of January 2024, we serve over 1800 institutional customers, have secured the transfer of over $4 trillion in digital assets and are the highest valued digital asset infrastructure company in the world, with over $1 billion raised.Our mission is simple: Enable every business to easily and securely support digital assets & cryptocurrencies. Come join us as weSecure. Simplify. ScaleHere's the bit about the opportunity:The Customer Success Manager is responsible for building and maintaining end-to-end relationships with our customers to enable them to realize the value of the Fireblocks platform. As a trusted advisor, you will leverage your domain expertise and ability to frame problems and find solutions to help customers drive adoption and achieve business outcomes. You will be working closely with Sales, Sales Engineering, Services, Support, Product Management, and Customer Success teams to ensure our customers' success, ultimately driving growth and securing renewal.This position will be based in SydneyYou'll be:Work with assigned customers and Sales to build Customer Success Plans, establishing critical goals, or other key performance indicators to enable customers to achieve their goals. Measure, monitor and report internally and externally to Customer Sponsors.Establish regular touchpoints to review progress against technical and strategic objectives including roadmap discussionsWork closely with Sales to provide insights to customers about the applicability of new features in FireBlocks and identify additional business casesDevelop, nurture, and maintain trusted advisor relationships with stakeholders at all levels and drive value and adoption.Translate customer product usage data into actionable advice for customersProvide Executive Business Reviews in a regular cadence with Business & Technical Stakeholders in collaboration with the Account Team including Sales, Business Leads, and Product partnerProvide customer's contract utilization pacing in regular account check-insProvide customer upsell and expansion recommendations for platform products, partnerships, services, and cloud network partners across the full lifecycle in regular account check-insAssist and provide expert deployment and operational best practices in all customer communication channels including in-person, email, web calls, slack, and mobile optionsWork cross-departmentally to find solutions to complex scenarios and integration issuesStrong knowledge of Customer Success best practices, with experience defining processes to promote adoptionUnderstand customer health scoring and predictive risk management to prevent and resolve risk. Program manage Customer escalations.Continuously drive communication and customer advocacy to ensure an orchestrated customer experienceWork transparently to surface customer problems and allow others to participate in solving them.You'll bring:Bachelor's degree with 3+ years of experience in Account Management or Customer Success role or related SaaS vendor or systems integrator or in-house practitionerBusiness-level proficiency in English is required. While business-level proficiency in Korean language is preferred, it is not a mandatory requirementExperience in managing significant technology and operational change programs and have credibility as a trusted advisor to customer executives for such programsExperience of directly assigned to customers and delivering upsell expansions of over $400 - 800k annuallyProject management experience & skillsAbility to translate business requirements into business value, and work with sales and marketing teams to promote value-driven solutions to customersAbility to manage executive relationships and discussions is preferredExcellent moderation and communication skillsExperience within a technical or account management area is preferred
#J-18808-Ljbffr
-
Customer Success Manager, Melbourne
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitLocation: Melbourne, Victoria, Australia Customer Success Manager, Melbourne The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain.Fireblocks' platform and network provide the simplest and most secure way for companies to work with digital assets and is trusted by some of...
-
Customer Success Manager, Melbourne
vor 1 Monat
Melbourne, Österreich Fireblocks VollzeitLocation: Melbourne, Victoria, AustraliaCustomer Success Manager, MelbourneThe world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain.Fireblocks' platform and network provide the simplest and most secure way for companies to work with digital assets and is trusted by some of the...
-
Customer Success Manager
Vor 2 Tagen
Melbourne, Österreich Blueapache VollzeitAbout us blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 6th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an...
-
Customer Success Manager
Vor 2 Tagen
Melbourne, Österreich Blueapache VollzeitAbout usblueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 6th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation...
-
Customer Success Manager, Melbourne
Vor 6 Tagen
Melbourne, Österreich Clearcompany VollzeitHere's the bit about us: Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets & cryptocurrencies. Here at Fireblocks, we enable financial institutions to securely build, run and scale digital asset operations through the Fireblocks Network and MPC-based Wallet Infrastructure. Digital...
-
Customer Success Manager, Melbourne
Vor 6 Tagen
Melbourne, Österreich Clearcompany VollzeitHere's the bit about us: Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets & cryptocurrencies.Here at Fireblocks, we enable financial institutions to securely build, run and scale digital asset operations through the Fireblocks Network and MPC-based Wallet Infrastructure.Digital...
-
Customer Success Manager
vor 2 Wochen
Melbourne, Österreich Cisco Systems, Inc. VollzeitAs a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your responsibilities will...
-
Customer Success Manager
vor 2 Wochen
Melbourne, Österreich Cisco Systems, Inc. VollzeitAs a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your responsibilities will...
-
Customer Success Manager
vor 2 Wochen
Melbourne, Österreich Cisco Systems VollzeitWhat You'll DoAs a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your...
-
Customer Success Manager
vor 2 Wochen
Melbourne, Österreich Cisco Systems VollzeitWhat You'll Do As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth.You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals.Your...
-
Melbourne, Österreich Tideri Jobbörse VollzeitHere's the bit about us: Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets & cryptocurrencies.Here at Fireblocks, we enable financial institutions to securely build, run and scale digital asset operations through the Fireblocks Network and MPC-based Wallet Infrastructure.Digital...
-
Customer Success Manager
Vor 6 Tagen
Melbourne, Österreich Airwallex VollzeitAbout Airwallex Airwallex is the only unified payments and financial platform for global businesses.Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business...
-
Partner Success Manager
vor 3 Wochen
Melbourne, Österreich Cisco Systems, Inc. VollzeitPartner Success Manager - Melbourne/SydneyLocation: Melbourne, AustraliaAlternate Location: North SydneyArea of Interest: Customer ExperienceJob Type: ProfessionalJob Id: 1428869What You'll DoAs a Partner Success Manager, you will work with Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with your...
-
Partner Success Manager
vor 3 Wochen
Melbourne, Österreich Cisco Systems, Inc. VollzeitPartner Success Manager - Melbourne/SydneyLocation: Melbourne, AustraliaAlternate Location: North SydneyArea of Interest: Customer ExperienceJob Type: ProfessionalJob Id: 1428869What You'll DoAs a Partner Success Manager, you will work with Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with your...
-
Partner Success Manager
vor 3 Wochen
Melbourne, Österreich Cisco Systems, Inc. VollzeitPartner Success Manager - Melbourne/SydneyLocation: Melbourne, AustraliaAlternate Location: North SydneyArea of Interest: Customer ExperienceJob Type: ProfessionalJob Id: 1428869What You'll Do As a Partner Success Manager, you will work with Partners to enable them to build a successful customer success practice.You will be the CX point-of-contact with your...
-
Partner Success Manager
vor 3 Wochen
Melbourne, Österreich Cisco Systems, Inc. VollzeitPartner Success Manager - Melbourne/SydneyLocation: Melbourne, AustraliaAlternate Location: North SydneyArea of Interest: Customer ExperienceJob Type: ProfessionalJob Id: 1428869What You'll Do As a Partner Success Manager, you will work with Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with your...
-
Manager, Customer Success
vor 3 Wochen
Melbourne, Österreich Darktrace VollzeitAt Darktrace, our work is meaningful: to free the world of cyber disruption. Sales and customer success Full-time Office | Melbourne, VIC, Australia Senior · A role for someone with advanced knowledge and skills.May involve mentoring, leading others or specialisation.Typically at least 5 years of experience. Founded by mathematicians and cyber defense...
-
Manager, Customer Success
vor 3 Wochen
Melbourne, Österreich Darktrace VollzeitAt Darktrace, our work is meaningful: to free the world of cyber disruption.Sales and customer successFull-timeOffice | Melbourne, VIC, AustraliaSenior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience.Founded by mathematicians and cyber defense experts...
-
Customer Success Manager – Academic
vor 3 Wochen
Melbourne, Österreich Lexisnexis Risk Solutions VollzeitCustomer Success Manager – AcademicCustomer Success Manager – AcademicApply locations Sydney Australia - (Melbourne) time type Full time posted on Posted 2 Days Ago job requisition id R86370Are you an experienced Customer Success Advocate with a proven track record of maximizing customer satisfaction?Do you enjoy being part of team that collaborates to...
-
Customer Success Manager, Apac
vor 2 Monaten
Melbourne, Österreich Everi Pty VollzeitABOUT US Tradable Bits is an award-winning tech company that helps sports, music and entertainment brands build better fan experiences unlocking 1st and zero-party data. Our SaaS platform is the secret weapon behind the digital success of the AFL, NBA, NFL, Live Nation, Fuzzy Entertainment and more. Our cutting-edge platform turns fan data into marketing...
