Customer Success Manager
Vor 2 Tagen
Location: Warragul, West Gippsland & Latrobe Valley VIC
Employment Type: Full time
Exciting opportunity to bring your customer-centric ethos to lead your own team in a medium-sized organization with lots of autonomy.
If you are passionate about customer success and have a track record in building strong customer relationships and fostering customer advocacy, this could be the job for you.
About the Company As one of Australia's leading providers of retail management software solutions, Sympac Solutions is a mature and progressive software company of over 30 years.
We are a 100% owned subsidiary of Constellation Software Inc. via its operating group, Vela Software Group, and therefore, benefit from a strong corporate platform and international support.
We have an impressive customer base, which we continue to grow through providing exceptional software and services.
At Sympac, we are dedicated to empowering people to achieve exceptional results.
We are seeking an inspirational leader who is passionate about both our business and our customers and can understand and incorporate our core values.
What You Will Need to Do Lead and inspire the teamDrive performance and accountabilityWork with other internal departments to remove roadblocks preventing the Customer Success Team from providing superior customer serviceCultivate relationships with external partners and tier 1 customersBe the voice of the customer in the organizationBe the voice of the Customer Success team in the organizationEnsure service levels are being metWork with your team to identify training gaps and opportunities, then find solutions to those gapsWhat You Will Get The opportunity to be part of the Executive team where you will be able to contribute to company decisions on direction and strategyHave the freedom to run the Customer Success Team your way but with support and guidance when you need itThe autonomy to work with your team and focus on the areas and goals that your team believes are importantWork in a progressive learning organization that is open to change and new ways of doing thingsThe opportunity to work with a small team who are willing to try new ways of working to improve service for our customersWork in a company where everyone's priority is the best outcome for the customerWork with a supportive development team who are responsive when faced with high priority customer requestsDesired Knowledge/Skill Set 5+ years proven experience in a similar, customer-focused role supporting a variety of companies with a strong understanding of the IT/Software IndustryITIL certification highly regardedExperience in the ERP software industry will be highly regardedTenacious and well-organized individual who can manage and direct the Customer Success Team on a day-to-day basis while managing the big picture and driving continuous improvement within the team and across the organizationProven ability to cultivate relationships with high-value customers and partners to drive retention and business growth #J-18808-Ljbffr
-
Customer Success Manager
vor 3 Monaten
Melbourne, Österreich Darktrace VollzeitThis is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Darktrace -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Darktrace 🧐🧐**About Us:** We are a leading cybersecurity company dedicated to protecting our customers'...
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Darktrace Ltd VollzeitAbout Us: We are a leading cybersecurity company dedicated to protecting our customers' digital environments.Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximise the value of our solutions.We are seeking a motivated and experienced Customer Success Manager to join our team and help drive...
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Darktrace VollzeitAbout Us:We are a leading cybersecurity company dedicated to protecting our customers' digital environments. Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximise the value of our solutions. We are seeking a motivated and experienced Customer Success Manager to join our team and help drive...
-
Customer Success Manager
vor 1 Monat
Melbourne, Österreich Nomadgao VollzeitOct 31, 2024 - Relocity is hiring a remote Customer Success Manager.Salary: $90k-$115k.Location: USA.What Relocity is Doing Relocity is reimagining the global mobility experience.We enable enterprises to attract, retain, and engage talent globally.Powered by our AI-driven workforce mobility platform, we bring together local experts and insightful content in...
-
Customer Success Manager
vor 14 Stunden
Melbourne, Österreich Fireblocks VollzeitThis is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Fireblocks -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Fireblocks 🧐🧐The world of digital assets is accelerating in speed, magnitude, and complexity, opening the...
-
Customer Success Manager
vor 1 Woche
Melbourne, Österreich Northern Impact Llc. VollzeitOverview Global leader in Construction Equipment Market intelligence is actively seeking a Customer Success Manager to join their team!This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space.This company tracks over $100 billion of assets and over $55 billion in rental and sale transactions...
-
Customer Success Manager
vor 1 Monat
Melbourne, Österreich Vela Software Group VollzeitLocation: Warragul, West Gippsland & Latrobe Valley VICEmployment Type: Full timeExciting opportunity to bring your customer-centric ethos to lead your own team in a medium-sized organization with lots of autonomy.If you are passionate about customer success and have a track record in building strong customer relationships and fostering customer advocacy...
-
Customer Success Manager
vor 1 Monat
Melbourne, Österreich Logixboard VollzeitThis is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Logixboard -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Logixboard 🧐🧐**About the role:** The Customer Success Manager plays a critical role within our Customer...
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Pst.Ag VollzeitKey ResponsibilitiesDevelop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...
-
Customer Success Manager
vor 3 Wochen
Melbourne, Österreich Salesforce, Inc. VollzeitJob Requisition ID: JR271521To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.Leading with our core values, we help...
-
Customer Success Manager
vor 1 Monat
Melbourne, Österreich Storyblok Gmbh VollzeitJOB SUMMARY The 'Customer Success Manager' will develop and maintain strong relationships with Storyblok customers, ensuring their business needs are met and exceeded.Working with enterprise customers, they will own all aspects of the post-sales process, with a key focus on closing large deals and collaborating with Storyblok's Sales team to discover new...
-
Customer Success Manager
vor 1 Monat
Melbourne, Österreich Darktrace VollzeitThis is a Customer Success Manager (Contract) role with one of the leading companies in AU right now 🔥 -- Darktrace -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Darktrace 🧐🧐We are a leading cybersecurity company dedicated to protecting our customers'...
-
Manager, Customer Success
vor 2 Wochen
Melbourne, Österreich Darktrace VollzeitThis is a Manager, Customer Success role with one of the leading companies in AU right now 🔥 -- Darktrace -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Darktrace 🧐🧐**Qualifications & Experience: ** - You have 4+ years of sales or customer success...
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Darktrace Ltd VollzeitPlease note, this role is a 14 month contract. About Us: We are a leading cybersecurity company dedicated to protecting our customers' digital environments.Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximise the value of our solutions.We are seeking a motivated and experienced Customer...
-
Customer Success Manager
vor 1 Monat
Melbourne, Österreich Darktrace VollzeitPlease note, this role is a 14 month contract. About Us: We are a leading cybersecurity company dedicated to protecting our customers' digital environments.Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximize the value of our solutions.We are seeking a motivated and experienced Customer...
-
Customer Success Manager
vor 4 Wochen
Melbourne, Österreich Homerun B.V. VollzeitWe're looking for an exceptional Customer Success Manager to join our mission driven team.About UsLyrebird Health is transforming the quality and accessibility of healthcare by automating clinicians' most time-consuming tasks. Placed in General Practice, Allied Health, and Specialist clinics, Lyrebird is saving clinicians on average 2 hours per day and...
-
Manager, Customer Success
vor 4 Wochen
Melbourne, Österreich Darktrace VollzeitThis is a Manager, Customer Success role with one of the leading companies in AU right now 🔥 -- Darktrace -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Darktrace 🧐🧐**Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader...
-
Customer Success Manager
vor 2 Wochen
Melbourne, Österreich Darktrace VollzeitThis is a Customer Success Manager (Contract) role with one of the leading companies in AU right now 🔥 -- Darktrace -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Darktrace 🧐🧐**Role Overview:** The Customer Success Manager (CSM) will be responsible for...
-
Customer Success Manager
vor 3 Wochen
Melbourne, Österreich Homerun B.V. VollzeitWe're looking for an exceptional Customer Success Manager to join our mission driven team.About Us Lyrebird Health is transforming the quality and accessibility of healthcare by automating clinicians' most time-consuming tasks.Placed in General Practice, Allied Health, and Specialist clinics, Lyrebird is saving clinicians on average 2 hours per day and...
-
Customer Success Manager, Melbourne
vor 4 Wochen
Melbourne, Österreich Fireblocks VollzeitLocation: Melbourne, Victoria, AustraliaCustomer Success Manager, MelbourneThe world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain.Fireblocks' platform and network provide the simplest and most secure way for companies to work with digital assets and is trusted by some of the...
