Customer Success Manager
vor 4 Wochen
The Customer Success Manager (Enterprise) is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results, and value that exceed customer expectations. The CSM (Enterprise) is responsible for managing the onboarding of new customers, the renewal process, and customer growth by identifying add-ons and upsell opportunities.Duties:Forge relationships with new and existing customers, including management and executive stakeholders, and understand their objectives.From a consultative approach, develop a strategy and plan for achieving customer objectives.Continually assess and identify customer's SAT program maturity level, and strategize with customer leadership to develop a sustainable security culture.Help the administrator develop and manage a mature security awareness program, based on alignment with executive goals and expectations.Maintain a high level of professionalism in the handling and managing of enterprise accounts.Leverage KnowBe4 assessments such as ASAP for program design and SAPA and SCS to increase the proficiency and security culture of the organization.Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities.Coordinate with technical support for technically complex questions.Monitor customer usage, adoption, and customer health metrics.Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4's products and to drive additional value throughout the lifetime of the subscription term.Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption.Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates, and overall level of satisfaction.Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers.Leverage new and existing tools, processes, and best practices to ensure customers are realizing the greatest possible value from KnowBe4.Coordinate and assist your Renewal Specialist with customer renewals.Do discovery on opportunities for add-ons and upgrades, and initiate interest in new KnowBe4 products.Coordinate with Account Managers on the Cross-Sell team to ensure add-on/upgrade scenarios are followed up on, as well as referrals for new KnowBe4 products.Meet and exceed targets for performance metrics.Maintain impeccable administration of your accounts in the Company's CRM.Minimum Qualifications:Associate's Degree or equivalent work experience and education preferred.Experience managing accounts with complex IT systems.Experience managing accounts with 1000+ employees.Experience in communicating with high-level executives in enterprise-level accounts and maintaining presence and composure.Familiarity with standard concepts, practices, and procedures within the IT Security Field.Experience with Salesforce or other CRM.Experience with Microsoft Excel and Word.Experience with Gmail and Google Docs.Experience with web Browsers (Chrome, Internet Explorer, etc.).IT experience/exposure is a plus.Prior experience as a Customer Success Manager.SACP Certification.Excellent verbal and written communications.Superior Customer Service skills.Excellent time management and organization skills.Ability to build a rapport through phone calls, email, and video conferencing.Strong collaborative and teamwork skills.Strong negotiation skills.Must be able to work with minimal supervision.
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Customer Success Manager
Vor 4 Tagen
Melbourne, Österreich Upland Software VollzeitAt Upland Software, you'll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility.Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won't change.We're passionate.We're proactive.We take pride in our work, and we love a...
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Customer Success Manager
vor 2 Monaten
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Customer Success Manager
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Customer Success Manager
Vor 2 Tagen
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Customer Success Manager
vor 9 Stunden
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Customer Success Manager
vor 2 Wochen
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vor 2 Monaten
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vor 2 Monaten
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Customer Success Manager
vor 1 Monat
Melbourne, Österreich Salesforce, Inc. VollzeitJob Requisition ID: JR271521To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.Leading with our core values, we help...
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Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Darktrace VollzeitThis is a Customer Success Manager (Contract) role with one of the leading companies in AU right now 🔥 -- Darktrace -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Darktrace 🧐🧐We are a leading cybersecurity company dedicated to protecting our customers'...
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Manager, Customer Success
vor 3 Wochen
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Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Darktrace VollzeitPlease note, this role is a 14 month contract. About Us: We are a leading cybersecurity company dedicated to protecting our customers' digital environments.Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximize the value of our solutions.We are seeking a motivated and experienced Customer...
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Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Darktrace Ltd VollzeitPlease note, this role is a 14 month contract. About Us: We are a leading cybersecurity company dedicated to protecting our customers' digital environments.Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximise the value of our solutions.We are seeking a motivated and experienced Customer...
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Customer Success Manager
vor 1 Monat
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Customer Success Manager
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Manager, Customer Success
vor 1 Monat
Melbourne, Österreich Darktrace VollzeitThis is a Manager, Customer Success role with one of the leading companies in AU right now 🔥 -- Darktrace -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Darktrace 🧐🧐**Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader...
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Customer Success Manager, Melbourne
Vor 6 Tagen
Melbourne, Österreich Clearcompany VollzeitHere's the bit about us:Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets & cryptocurrencies. Here at Fireblocks, we enable financial institutions to securely build, run and scale digital asset operations through the Fireblocks Network and MPC-based Wallet Infrastructure. Digital...
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Customer Success Manager, Melbourne
vor 1 Woche
Melbourne, Österreich Clearcompany VollzeitHere's the bit about us: Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets & cryptocurrencies. Here at Fireblocks, we enable financial institutions to securely build, run and scale digital asset operations through the Fireblocks Network and MPC-based Wallet Infrastructure. Digital...
