Customer Success Specialist
vor 2 Monaten
This is a Customer Success Specialist (NSW) (Talent Pool) role with one of the leading companies in AU right now 🔥 -- CreditorWatch -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at CreditorWatch 🧐🧐
### **Your Role & Team** Super exciting times for us here at CreditorWatch as we continue to scale our awesome CX team - with that comes a **newly** created** Customer Success **team. This roles sits within our Customer Experience Group and is the driving force behind CreditorWatch, connecting our clients to the heart of our organisation. This is a true Customer Success role where you'll be focusing on identifying, supporting and delivering engaging customer experiences across CreditorWatch's product suite. It's a phone based retention and acquisition role - including and not limited to onboarding new clients, identifying upsell and cross-sell opportunities for existing clients and providing adoption and product utilisation support. Please note you will work closely with our **Corporate** and **Key** **Account** Clients. To support you, some of your key stakeholders will include Customer Service, Data and Insights, Product Implementation and System owners to ensure that you have the tools you need to make an impact. This role reports directly into our ** Customer Success Manager**. We provide a hybrid working model and our office is **Sydney CBD** Based. **Some of your responsibilities include and are not limited to:** - Proactive, hands-on phone-based account management support; engaging with clients to help them realise value in our products. - Deliver on-client retention and adoption targets. - Understand the metrics that matter from the business and clients perspectives; solving problems to continuously improve outcomes delivered. - Ongoing development and implementation of strategies to improve individual & team performance issues. - The capturing and qualifying of leads, both for your own pipeline and to pass on to other sales teams. - Account set up and onboarding of new corporate and key account clients. ### **Our ideal candidate** To be successful in this role, you'll ideally have a minimum of 1-2 years prior Customer Success experience within a Tech or SaaS business. Are you commercially minded and have strong communication, objection handling and problem-solving skills? If so, these will set you apart and you'll be well on your way to driving high levels of client satisfaction.Those that thrive in this role will be able to take a holistic approach with our clients - finding gaps and opportunities in turn providing unique and creative solutions to drive high levels of retention whilst limiting churn. Finally, you'll be tech-savvy and love utilising tools and systems to help you in your day to day. Bonus points for **Salesforce** users
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