Lead NOC Engineer
Vor 2 Tagen
This is a Lead NOC Engineer role with one of the leading companies in AU right now 🔥 -- NICE -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at NICE 🧐🧐
At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. **The Lead NOC Engineer will be responsible for the following items:** - Ensuring maximum possible service availability and performance for all CXone products. - Provide support for Technical Support, R&D, Product, and other internal teams. - Provide a central hub of communication regarding the status and ongoing events within the network and platform. - This is achieved by routine preventative and reactive tasks related to network and platform activity, creating, reviewing, and updating documentation as needed, and providing clear communication to stakeholders throughout the organization. **As a Lead NOC Engineer, a Typical Day Might Include the Following:** - Responsible for troubleshooting network and platform issues from a server-side perspective. - Validates and tests all NICE CXone products and platforms. - Performs routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues. - Responds to any number of alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoring. - Ensures all activities are documented and tracked through a ticketing system. - Ensures processes and procedures are documented and updated in communal Wiki/KnowledgeBase resources. - Works with both internal and external teams to assist in escalated troubleshooting for issues relating to NICE CX products and platforms. - Interfaces with internal product teams to ensure the NOC remains current on new and planned product additions or updates. - Familiar with industry standard tools such as IP Monitor, SolarWinds, and BMC in addition to a set of internal custom tools used in network management. - Executes on established procedures as it relates to incident, change and event management. - Responsible for executing the established escalation processes with both internal and external teams. - Responsible for proactive troubleshooting and communication with internal stakeholders at regular intervals. - Maintains appropriate expectations with internal and external teams. - Maintains an advanced understanding of the CXone Data, Telephony, and Application networks. - Responsible for leading incident resolution situations including involving relevant internal resources and guiding all troubleshooting to resolution and keeping a journal of activities performed for any necessary post-incident review. - Manages events and incidents from cradle to grave, providing initial troubleshooting and resolution while working with other teams or vendors as necessary to provide restoration. - Provides training and coaching for technical resources both internal to the NOC as well as other teams as necessary. - Maintains a team focused attitude and work towards creating a healthy, respectful atmosphere. - Performs duties in a flexible fashion as the Network Operations Center is open 24x7x365.25. - Participates in the NOC continuous improvement activities as defined. - Communicates in a concise, professional, and effective manner with both internal and external teams. **To Land This Gig You'll Need:** - Degree in Computer Sciences, Information Technology, Information Services, or equivalent work experience. - 5+ years’ experience working in a technical or support role within telecommunications, data network, or application server environment. - Demonstrated understanding of network topologies, Windows server-client environments, and telecommunication environments with a focus on SIP. - Understanding of packet analysis and packet capture utilities. - Confident and goal-oriented attitude with an ability to set and meet short and long-term objectives. - Experience in creating, utilizing, and maintaining technical documentation. - Experience working in a windows server environment as it relates to server and software management tasks. - Ability to harvest and disseminate information in both formal and informal training environments. - Ability to work in a fast-paced environment with dynamic priority evolution. - Ability to adapt to changing conditions and plans with well-reasoned decisions and minimal supervision. - Ability to execute responsibilities with a high sense of urgency and a willingness to drive issues forward within established processes. - Ability to begin troubleshooting any issue, problem, or oddity regardless of topic or content with a focus of assessment and engagement of proper external resources. - Professional written and verbal communication skills. **Bonus Experience: ** - Experience working with SaaS/Cloud based software environments. - Experience with VoIP implementation and support, specifically configuration of SIP End points and troubleshooting SIP telephony challenges. - Experience working with firewalls in general. - Experience working with BMC. - Experience working with applications driven by .NET, SQL, and other common Microsoft technologies. - Experience with troubleshooting and identifying issues within data networks as it relates to SIP and software applications. - Expertise with VoIP Gateways, SS7 Controllers and soft switches. - Comprehensive knowledge of TCP/IP, EIGRP, BGP, OSPF, telecom circuits ranging from DS-0 through OC-12. - Experience with War Room situation participation and situation management analysis - ITIL Foundation certification and experience within an ITIL Organization.
🚨🚨 If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.
Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like NICE.
✅ Applying here is the first step in the hiring process for this role at NICE.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
-
Lead Noc Engineer
vor 2 Wochen
Sydney, Österreich Nice VollzeitAt NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.The Lead NOC Engineer will be responsible for the following...
-
Lead Noc Engineer
vor 2 Wochen
Sydney, Österreich Nice VollzeitAt NICE, we don't limit our challenges.We challenge our limits.Always.We're ambitious.We're game changers.And we play to win.We set the highest standards and execute beyond them.And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.The Lead NOC Engineer will be responsible for the following items: Ensuring...
-
Lead Noc Engineer
vor 4 Stunden
Sydney, Österreich Nice VollzeitTo build relationships that last with the world's cloud CX leaderSoftware engineeringFull-timeOffice | Sydney, NSW, AustraliaMid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global...
-
NOC Engineer
vor 2 Monaten
Sydney, Österreich NICE VollzeitThis is a NOC Engineer role with one of the leading companies in AU right now 🔥 -- NICE -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at NICE 🧐🧐At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers....
-
Noc Engineer
vor 2 Wochen
Sydney, Österreich I-Med VollzeitAbout this role Due to significant growth, I-MED Radiology is building a newly established IT team that manages the monitoring and alerting of critical business technology services across Australia's largest medical imaging network.As a result, we have an exciting opportunity for an IT Operations Engineer to join our newly established team - The National...
-
Noc Engineer
vor 2 Wochen
Sydney, Österreich I-Med VollzeitAbout this roleDue to significant growth, I-MED Radiology is building a newly established IT team that manages the monitoring and alerting of critical business technology services across Australia's largest medical imaging network.As a result, we have an exciting opportunity for an IT Operations Engineer to join our newly established team - The National...
-
Noc Engineer
vor 2 Wochen
Sydney, Österreich I-Med VollzeitAbout this role Due to significant growth, I-MED Radiology is building a newly established IT team that manages the monitoring and alerting of critical business technology services across Australia's largest medical imaging network. As a result, we have an exciting opportunity for an IT Operations Engineer to join our newly established team - The National...
-
Noc Engineer
vor 2 Monaten
Sydney, Österreich Nice VollzeitAt NICE, we don't limit our challenges.We challenge our limits.Always.We're ambitious.We're game changers.And we play to win.We set the highest standards and execute beyond them.And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?Our NOC Engineers ensure the maximum possible...
-
Noc Engineer
vor 2 Monaten
Sydney, Österreich Nice VollzeitAt NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about? Our NOC Engineers ensure the maximum...
-
Noc Engineer
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitAt NICE, we don't limit our challenges.We challenge our limits.Always.We're ambitious.We're game changers.And we play to win.We set the highest standards and execute beyond them.And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?Our NOC Engineers ensure the maximum possible...
-
Noc Engineer
vor 3 Wochen
Sydney, Österreich Nice VollzeitAt NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?Our NOC Engineers ensure the maximum...
-
Noc Engineer
vor 3 Wochen
Sydney, Österreich Nice VollzeitAt NICE, we don't limit our challenges.We challenge our limits.Always.We're ambitious.We're game changers.And we play to win.We set the highest standards and execute beyond them.And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about? Our NOC Engineers ensure the maximum possible...
-
Network Engineer
vor 2 Wochen
Sydney, Österreich Mode Talent Group Australia Vollzeit6 month contract + extensions for Network Engineer with Enterprise experience and solid foundation in wireless networking and Project/BAU work.Network Engineer Contract Duration: Six months with a strong possibility of extensionsLocation: Sydney - Mascot 3 days on-sitePay: Approximately $800 per day, including superRole Overview:The Network Engineer will...
-
Network Engineer | Sydney, Au
vor 2 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitNetwork Engineer Role6-month contract position with potential for extension.Your New CompanyOur client is one of Australia's largest telecommunication organisations and is home to some of Australia's most loved brands.Your New Role and ResponsibilitiesAs a Network Engineer (DevOps), you will play a crucial role in designing, deploying, and maintaining the IP...
-
Lead Engineer
vor 2 Monaten
Sydney, Österreich Westpac Group VollzeitLead Engineer - 51963 Permanent Sydney How will I help? Your role will be to lead a stream, being responsible for both design and build.You will work with other stream Lead engineers to ensure consistency for similar patterns, devOps processes etc.You will be responsible for leading the engineers and solution designers in your stream, so you will need strong...
-
Lead Engineer
vor 2 Monaten
Sydney, Österreich Westpac VollzeitLead Engineer - 51963PermanentSydneyHow will I help?Your role will be to lead a stream, being responsible for both design and build. You will work with other stream Lead engineers to ensure consistency for similar patterns, devOps processes etc. You will be responsible for leading the engineers and solution designers in your stream, so you will need strong...
-
Lead Engineer
vor 1 Monat
Sydney, Österreich Clearcompany VollzeitJoin a forward-thinking organisation known for its innovation and commitment to delivering industry-leading solutions.We pride ourselves on fostering a culture of collaboration, technical excellence, and continuous learning.As we expand our digital transformation efforts, we are looking for a Lead/Senior Engineer to lead the development of cutting-edge...
-
Lead Engineer
vor 1 Monat
Sydney, Österreich U&U Recruitment Partners VollzeitEngineering - Software (Information & Communication Technology) Join a forward-thinking organisation known for its innovation and commitment to delivering industry-leading solutions.We pride ourselves on fostering a culture of collaboration, technical excellence, and continuous learning.As we expand our digital transformation efforts, we are looking for a...
-
Lead Engineer
vor 2 Wochen
Sydney, Österreich Westpac Bank VollzeitJob DescriptionLead Engineer - 51963PermanentSydneyHow will I help?Your role will be to lead a stream, being responsible for both design and build. You will work with other stream Lead engineers to ensure consistency for similar patterns, devOps processes etc. You will be responsible for leading the engineers and solution designers in your stream, so you...
-
Lead Engineer
vor 3 Wochen
Sydney, Österreich Westpac VollzeitJob Description Lead Engineer - 51963 PermanentSydneyHow will I help? Your role will be to lead a stream, being responsible for both design and build. You will work with other stream Lead engineers to ensure consistency for similar patterns, devOps processes etc. You will be responsible for leading the engineers and solution designers in your stream, so you...
