Product Support Specialist
Vor 5 Tagen
This is a Product Support Specialist role with one of the leading companies in AU right now 🔥 -- Culture Amp -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Culture Amp 🧐🧐
**How you can help make a better world of work** Culture Amp is looking for a Product Support Specialist to join our Melbourne-based team for coverage of the Australian Eastern Timezone. As part of one global team, our Product Support Specialists play a critical role in supporting all customers in their use of Culture Amp and deliver a personalised, Culture First experience to those users in their time of need. In this role, you will apply your experience in customer support/service, technical know-how, and curiosity to guide customers on the use of the Culture Amp platform and step in to investigate instances of unexpected behaviour. As part of this team of amazing humans, _You will_ - Serve as the first point of contact for our customers around the world that reach out to us via our support channels (email, chat, video conference) - Answer all questions related to the Culture Amp platform and escalate when necessary - we receive around 4,000 emails and 4,000 chats per month - you’ll be busy - Educate and empower our customers to be better Culture Amp users and become People Geeks - Serve as an internal resource for all departments and help them be successful - this might look like responding to “quick questions” in Slack or even joining a virtual meeting to serve as the product expert - Be responsible for ensuring that customer data is handled securely - we are gatekeepers and manage internal requests for access to accounts by other team members at Culture Amp. - Be a customer advocate by providing feedback to the product and engineering team on improving the platform to better solve our customers’ challenges - Partner with the Customer Organisation across multiple time zones (we are a globally distributed team) to continuously improve our customer experience as our customer base grows _You have_ Soft Skills - You enjoy interacting with people and building relationships with customers - You are able to empathise with customers in a genuine way that lets them know you care about their issues - You have the ability to explain technical issues in simple terms - You know when to ask open-ended questions vs. close-ended questions to best understand an issue - You are professionally self-directed and self-motivated - You are naturally curious and love to learn. The more technical the better Experience - You have been a member of a globally distributed team supporting a SaaS product or similar experience in a customer-facing role - You have ideally used help desk systems (Intercom, Zendesk, Freshdesk, Help Scout, etc.) as your primary tool in previous roles - You are no stranger to helping multiple customers at once in a high-velocity service environment. - You have a technical understanding of how Email, Single Sign-On, and SFTP work (not necessary but comes in handy) We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are: - Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success - Programs, coaching, and budgets to help you thrive personally and professionally - Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people - Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work - Team budgets dedicated to team building activities and connection - Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time - Extended year-end breaks: An extended refresh period at the end of year - Excellent parental leave and in work support program available from day 1 of joining Culture Amp - 5 Social Impact Days a year to make a positive impact on the community outside of work - MacBooks for you to do your best & a work from home office budget to spend on setting up your home office - Medical insurance coverage for you and your family (Available for US & UK only)
🚨🚨 If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.
Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Culture Amp.
✅ Applying here is the first step in the hiring process for this role at Culture Amp.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
-
Product Support Specialist
vor 3 Wochen
Melbourne, Österreich Culture Amp VollzeitHow you can help make a better world of workCulture Amp is looking for a Product Support Specialist to join our Melbourne-based team for coverage of the Australian Eastern Timezone.As part of one global team, our Product Support Specialists play a critical role in supporting all customers in their use of Culture Amp and deliver a personalised, Culture First...
-
Product Support Specialist
vor 4 Wochen
Melbourne, Österreich Culture Amp VollzeitHow you can help make a better world of work Culture Amp is looking for a Product Support Specialist to join our Melbourne-based team for coverage of the Australian Eastern Timezone. As part of one global team, our Product Support Specialists play a critical role in supporting all customers in their use of Culture Amp and deliver a personalised, Culture...
-
Product Support Specialist
vor 2 Monaten
Melbourne, Österreich Culture Amp VollzeitThis is a Product Support Specialist role with one of the leading companies in AU right now 🔥 -- Culture Amp -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Culture Amp 🧐🧐**Join us on our mission to make a better world of work. ** Culture Amp is the...
-
Product Specialist
vor 1 Woche
Melbourne, Österreich Matrix Medical Innovations VollzeitJoin Matrix Medical Innovations as a Product Specialist based in Melbourne, VIC.In this full-time role, you will be responsible for promoting and demonstrating our innovative medical devices to healthcare professionals.You will play a crucial part in driving sales and supporting the growth of our business.What you'll be doing Provide product demonstrations...
-
Product Specialist
vor 1 Woche
Melbourne, Österreich Matrix Medical Innovations VollzeitJoin Matrix Medical Innovations as a Product Specialist based in Melbourne, VIC. In this full-time role, you will be responsible for promoting and demonstrating our innovative medical devices to healthcare professionals. You will play a crucial part in driving sales and supporting the growth of our business.What you'll be doingProvide product demonstrations...
-
Product Support Specialist
vor 4 Wochen
Melbourne, Österreich Tbwa ChiatDay Inc VollzeitCompensation Range: $65,000 AUD to $75,000 AUD base plus bonus and equity What We Do: Founded in 2015 as a fully remote company by former NSA cyber operators, Huntress was built on a simple premise: to force hackers to earn every inch of their access.Today's cyber-attacks aren't limited to large organizations with the security tools that can ward off...
-
Product Specialist
vor 3 Wochen
Melbourne, Österreich Cengage Education VollzeitProduct Management & Development (Marketing & Communications) Full time Cengage creates learning solutions that use technology, pedagogy and content to enrich student engagement in the School, Higher Education / Vocational and Professional educational sectors in Australia and New Zealand.We are passionate about learning, innovation and engagement.We seek to...
-
Product Specialist
vor 3 Wochen
Melbourne, Österreich Cengage Education VollzeitProduct Management & Development (Marketing & Communications)Full timeCengage creates learning solutions that use technology, pedagogy and content to enrich student engagement in the School, Higher Education / Vocational and Professional educational sectors in Australia and New Zealand.We are passionate about learning, innovation and engagement.We seek to...
-
Product Specialist
vor 3 Wochen
Melbourne, Österreich Victrack VollzeitProduct Management & Development (Information & Communication Technology)Government - State (Government & Defence)VicTrack is the custodial owner of Victoria's rail transport land, assets and infrastructure.We work to protect and grow the value of the portfolio, to support a thriving transport system and make travel and living better for all Victorians.With...
-
Product Specialist
vor 3 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitProduct Management & Development (Information & Communication Technology)Government - State (Government & Defence) VicTrack is the custodial owner of Victoria's rail transport land, assets and infrastructure.We work to protect and grow the value of the portfolio, to support a thriving transport system and make travel and living better for all Victorians.With...
-
Product Specialist
vor 2 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitProduct Management & Development (Information & Communication Technology) Government - State (Government & Defence) Vic Track is the custodial owner of Victoria's rail transport land, assets and infrastructure.We work to protect and grow the value of the portfolio, to support a thriving transport system and make travel and living better for all...
-
Product Specialist
vor 3 Wochen
Melbourne, Österreich Victrack VollzeitProduct Management & Development (Information & Communication Technology)Government - State (Government & Defence)VicTrack is the custodial owner of Victoria's rail transport land, assets and infrastructure. We work to protect and grow the value of the portfolio, to support a thriving transport system and make travel and living better for all Victorians....
-
Marketing Specialist
vor 1 Woche
Melbourne, Österreich Stockland VollzeitWe have an opportunity for a Marketing Specialist - Product to join the Development Marketing team at Stockland.In this role you will be focusing on developing and executing marketing strategies for Stockland's development product, these include but are not limited to Display Villages, House & Land and Townhomes, across Melbourne for our Masterplanned...
-
Product Specialist
vor 4 Wochen
Melbourne, Österreich State Street VollzeitThe Product Specialist ensures that our clients are optimizing their use of CRD's products especially in the areas of system configuration, database administration, batch processing, performance tuning, reviewing efficiency of SQL queries, reviewing systems set up and architecture at client installations, and being proficient in areas of system integration...
-
Product Specialist
vor 3 Wochen
Melbourne, Österreich State Street VollzeitThe Product Specialist ensures that our clients are optimizing their use of CRD's products especially in the areas of system configuration, database administration, batch processing, performance tuning, reviewing efficiency of SQL queries, reviewing systems set up and architecture at client installations, and being proficient in areas of system integration...
-
Robotic Product Specialist
Vor 5 Tagen
Melbourne, Österreich Stryker VollzeitTogether with our customers, we are driven to make healthcare better.#WeAreStrykerStryker Robotic Product Specialist Together with our customers, we are driven to make healthcare better.#WeAreStrykerWhy Stryker Stryker is one of the world's leading medical technology companies and, together with its customers, is driven to make healthcare better.The company...
-
Product Specialist
vor 2 Monaten
Melbourne, Österreich State Street VollzeitWho we are looking forThe Product Specialist ensures that our clients are optimizing their use of CRDâs products especially in the areas of system configuration, database administration, batch processing, performance tuning, reviewing efficiency of SQL queries, reviewing systems set up and architecture at client installations, and being proficient in...
-
Product Development Specialist
vor 4 Wochen
Melbourne, Österreich Halal Loans VollzeitAre you passionate about innovation and committed to creating financial solutions that align with Islamic principles?Join our dynamic team at Halal Loans as a Product Development Specialist, where you'll play a key role in designing and launching innovative Islamic financing products tailored to Australian aspirations.About Halal Loans: Halal Loans is a...
-
Robotic Product Specialist
Vor 4 Tagen
Melbourne, Österreich Stryker VollzeitTogether with our customers, we are driven to make healthcare better. #WeAreStrykerStrykerRobotic Product SpecialistTogether with our customers, we are driven to make healthcare better. #WeAreStrykerWhy StrykerStryker is one of the world's leading medical technology companies and, together with its customers, is driven to make healthcare better. The company...
-
Robotic Product Specialist
Vor 5 Tagen
Melbourne, Österreich Stryker VollzeitThis is a Robotic Product Specialist role with one of the leading companies in AU right now 🔥 -- Stryker -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Stryker 🧐🧐### Job description Due to continued and rapid growth, we are accepting applications for...