Senior Consultant, Professional Services
vor 1 Monat
This is a Senior Consultant, Professional Services role with one of the leading companies in AU right now 🔥 -- Thomson Reuters -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Thomson Reuters 🧐🧐
You will advise clients as the technical subject matter expert for our tax software products, train clients, prepare user guides and other documentation, perform product testing and troubleshooting. Along with a team of consultants, you will also be involved in a major project assisting our entire customer base to migrate from legacy software versions to new, updated versions. You will support client relationship management team as the technical expert in client conversations. **About the Role** As a **Senior Consultant, Professional Services** you will: - Deliver implementation projects for tax software products, including advising clients as the technical subject matter expert, providing training, preparing user guides and other documentation, performing product testing and troubleshooting; - Project manage implementation projects, including creating project plans, meeting and reporting management, monitoring and managing risks; - Be involved in sales enablement activities, by scoping and selling the value of our tax software products and services to new and existing customers; - Manage multiple clients and projects at the same time; - Enable client retention and relationship management efforts, by supporting the client relationship managers in their dealings with customers as the technical expert; - Prepare user guides, implementation reports, training manuals and other documentation as required; and - Deliver training sessions and webinars to clients. **About You** For this role, ideally we are looking for someone with: - 4+ years of experience in Australian tax - Experience with tax preparation software, such as ONESOURCE or CCH Integrator - Understanding of tax effect accounting and its practical applications - Strong analytical and problem-solving skills - Ability to explain technical concepts in a clear, concise manner - Excellent presentation, interpersonal and communication skills (both verbal and written) - Ability to work in a face paced, team-oriented environment - Project management skills
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