Senior Director, Customer Success
vor 2 Monaten
This is a Senior Director, Customer Success role with one of the leading companies in AU right now 🔥 -- Deputy -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Deputy 🧐🧐
**The Role** The Senior Director of Customer Success is responsible for driving customer satisfaction, retention, and growth of Deputy’s most strategic APAC customers. This leader will establish and execute strategies for SMB, Mid-Market and Enterprise customer retention and growth, have a robust understanding of translating business needs into product configuration, and fostering strong customer relationships and team culture. With a proven track record of building high-performing teams, driving revenue growth and retention, and scaling customer success functions, the Senior Director will collaborate across the organization to deliver seamless and exceptional customer experiences. This role requires close collaboration with cross-functional stakeholders, across Product, Account Management, Professional Services, and Sales, to drive a proactive, relationship-driven approach for key customers within mid market and enterprise. ### **Responsibilities** - Develop and execute the overall Customer Success strategy for the APAC region in partnership with the SVP of Customer Success. Drive revenue growth, customer retention, and improvements in customer health and experience. - Lead, mentor, and inspire a high-performing team, ensuring they have the tools, resources, and support needed to deliver exceptional results for customers and the business. - Lead the operational cadence of the organization, including but not limited to revenue forecasting, creating account plans, and developing and executing an account management and renewal process. - Define and optimize key performance metrics (KPIs) to drive customer success, encompassing customer satisfaction, retention, upsell/cross-sell initiatives, renewals, overall team performance, and customer advocacy at scale. - Proactively identify and address high-risk customers, ensuring cross-functional alignment with internal teams and executive sponsors, implementing corrective actions - Execute strategies for Success/Account Plan and renewal management across teams, ensuring consistent value delivery from Signature investments and enhancing long-term customer outcomes - Design and implement advanced processes and systems to resolve customer-blocking issues, streamline scalability, and leverage customer insights, enhancing operational efficiency across the Customer Success function. - Collaborate cross-functionally with Sales, Product, Operations, and other teams to ensure seamless customer onboarding, training, and ongoing support to drive measurable customer adoption. value realization, and retention throughout the entire customer lifecycle - Identify and capitalize on strategic opportunities for revenue expansion within existing accounts through upselling, cross-selling, and value-based selling strategies. - Establish and nurture strong strategic relationships with key stakeholders across APAC customer organizations, serving as a trusted advisor and advocate for their success. - Continuously monitoring industry trends, best practices, and leveraging customer feedback to proactively enhance the customer experience and foster innovation in service delivery. - Partner with the Professional Services APAC team to support customer-related activities, including escalations and solution delivery. ### **Qualifications & Experience** - Bachelor's degree in Business Administration or management, or a related field; - 8+ years of experience in a senior leadership role within Customer Success, Account Management, or a related field, preferably in a B2B SaaS and technically complex environment. - Proven track record of building and scaling customer success teams, driving customer satisfaction, retention, and revenue growth. - Strong strategic planning and execution skills, with the ability to develop and implement effective customer success strategies. - Strong sense of urgency and high attention to detail. - Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level. - Expertise in analyzing technical concepts, translating them into business terms, and effectively communicating complex technical information to customers and internal teams to align business requirements with technical solutions. - Proven experience leading cross-functional teams, including Sales, Product, and Implementation, to resolve customer needs and drive customer success initiatives. - Results-oriented mindset with a focus on continuous improvement, operational excellence, and innovation. - Strong proficiency with customer success platforms, CRM systems, and other relevant tools and technologies. **Employee Perks** \- Ownership in the company via Share Options \- Paternity/Maternity Leave Policies \- Flexible Remote-First Work Policy \- Company wide Development & Coaching \- Hackathons \- Awards - "Your Time to Shine & Celebrate Success" \- Social Events & variety of social clubs (Books, LGBT, Games, Sports) \- Mental Health Support \- Munch & Learns
🚨🚨 If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.
Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Deputy.
✅ Applying here is the first step in the hiring process for this role at Deputy.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
-
Senior Director, Customer Success, Apac
vor 1 Monat
Sydney, Österreich Deputy VollzeitAt Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies' profits thrive. Our reach extends across 100+ countries worldwide, serving more than 330,000 workplaces.Deputy is a global SaaS workforce management company headquartered in Sydney, San...
-
Senior Director, Customer Success, Apac
vor 2 Monaten
Sydney, Österreich Deputy VollzeitAt Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies' profits thrive. Our reach extends across 100+ countries worldwide, serving more than 330,000 workplaces. Deputy is a global SaaS workforce management company headquartered in Sydney, San...
-
Senior Director, Customer Success, Apac
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitAt Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies' profits thrive.Our reach extends across 100+ countries worldwide, serving more than 330,000 workplaces. Deputy is a global SaaS workforce management company headquartered in Sydney, San...
-
Director, Customer Success Apac
vor 3 Monaten
Sydney, Österreich Adobe VollzeitDirector, Customer Success APACOur CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and...
-
Director, Customer Success Apac
vor 3 Monaten
Sydney, Österreich Adobe VollzeitDirector, Customer Success APACOur CompanyChanging the world through digital experiences is what Adobe's all about.We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences!We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and...
-
Director, Customer Success Apac
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitDirector, Customer Success APAC Our CompanyChanging the world through digital experiences is what Adobe's all about.We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences!We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and...
-
Sydney, Österreich Tideri Jobbörse VollzeitAt Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies' profits thrive.Our reach extends across 100+ countries worldwide, serving more than 330,000 workplaces.Deputy is a global SaaS workforce management company headquartered in Sydney, San...
-
Customer Success Manager
vor 1 Monat
Sydney, Österreich Aerologix Pty VollzeitGet notified about new Customer Director jobs in United States.27,000+ Customer Director Jobs in United StatesCustomer Service Team Leader (Front End Support Manager)Executive Director of Customer AcquisitionDirector of Customer Experience Technology EnablementCustomer Service Manager, Control CenterCustomer Marketing Senior Director, CasinoSenior Director,...
-
Sydney, Österreich Tideri Jobbörse VollzeitGet notified about new Customer Director jobs in United States .27,000+ Customer Director Jobs in United States Customer Service Team Leader (Front End Support Manager) Executive Director of Customer Acquisition Director of Customer Experience Technology Enablement Customer Service Manager, Control Center Customer Marketing Senior Director, Casino Senior...
-
Senior Vice President, Customer Success
vor 1 Monat
Sydney, Österreich Backbase Inc. VollzeitAs the Senior Vice President of Customer Success at Backbase, you will lead and inspire our global Customer Success team to deliver unparalleled value to our customers. Reporting directly to the Global Chief Commercial Officer, you will bring a strategic vision to Backbase; driving customer-centric thinking and fostering long-term, successful relationships...
-
Senior Customer Success Manager
Vor 5 Tagen
Sydney, Österreich Salsify VollzeitSalsify's Australian-based arm is SKUvantage, an acquisition made in October 2021. SKUvantage is Australia's leading provider of products and services to help retailers, distributors, and manufacturers deliver engaging digital product content to buyers, with less time, cost, and effort.We are now recruiting for an energetic and self-motivated individual to...
-
Senior Vice President, Customer Success
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitAs the Senior Vice President of Customer Success at Backbase, you will lead and inspire our global Customer Success team to deliver unparalleled value to our customers.Reporting directly to the Global Chief Commercial Officer, you will bring a strategic vision to Backbase; driving customer-centric thinking and fostering long-term, successful relationships...
-
Senior Customer Success Manager
vor 1 Monat
Sydney, Österreich Bigcommerce Pty. Ltd. VollzeitBigCommerce's mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.We are equally passionate about growing our employee's careers and providing them an...
-
Senior Customer Success Manager
vor 1 Monat
Sydney, Österreich Dataiku VollzeitThis job is with Dataiku, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that...
-
Senior Customer Success Manager, Commercial
vor 1 Monat
Sydney, Österreich Culture Amp VollzeitWhat You Bring to CampCulture Amp is a fast growth organisation and you'll be expected to learn quickly and take action that leads to the success of your customers.To get there, you'll bring a strong passion for helping others be successful, be it your customers or teammates. You will get creative with solutions, demonstrate perseverance, as well as work...
-
Senior Customer Success Manager, Commercial
vor 1 Monat
Sydney, Österreich Culture Amp VollzeitWhat You Bring to Camp Culture Amp is a fast growth organisation and you'll be expected to learn quickly and take action that leads to the success of your customers.To get there, you'll bring a strong passion for helping others be successful, be it your customers or teammates.You will get creative with solutions, demonstrate perseverance, as well as work...
-
Senior Customer Success Manager
vor 1 Monat
Sydney, Österreich Bigcommerce Pty. Ltd. VollzeitBigCommerce's mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.We are equally passionate about growing our employee's careers and providing them an...
-
Senior Customer Success Manager
vor 1 Woche
Sydney, Österreich Contentful VollzeitAbout the opportunityAs a Senior Customer Success Manager in the Asia-Pacific region, you will work directly with Contentful customers to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will partner closely with our Sales, Product Partner Organization, and Professional Services teams. You...
-
Senior Customer Success Manager
vor 1 Monat
Sydney, Österreich Contentful VollzeitAbout the opportunityAs a Senior Customer Success Manager in the Asia-Pacific region, you will work directly with Contentful customers to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor.You will partner closely with our Sales, Product Partner Organization, and Professional Services teams.You...
-
Senior Customer Success Engineer
vor 4 Wochen
Sydney, Österreich HashiCorp VollzeitThis is a Senior Customer Success Engineer role with one of the leading companies in AU right now 🔥 -- HashiCorp -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at HashiCorp 🧐🧐## **About the Role ** As a Senior Customer Success Engineer at HashiCorp, you will...
