Account Manager

vor 1 Woche

Innsbruck, Tirol, Österreich Booking Vollzeit

About Booking.com

We're on a mission to empower everyone to experience the world. Our products, partners, and people come together to make it happen. With a vast array of possibilities out there, we bring it all together in one place.

Are you a self-starter who thrives in building strong relationships? Do you enjoy taking ownership of your internal business portfolio? Can you help our partners grow their business by providing them with valuable insights, growth opportunities, and new products and services? If so, you might be the perfect fit for our Partner Services team in Vienna or Innsbruck.

As an Account Executive, you'll manage a portfolio of partners, providing them with expert commercial advice to drive performance growth and business success. Your main objective will be to drive commercial advice to partners, evaluate their performance characteristics, and prioritize and manage their accounts to achieve expected business value.

Key Responsibilities and Duties

  • Proactively communicate with partners in your local market to assist with the development of Booking.com's business.
  • Be the first point of contact for partners, answering questions and following up when needed.
  • Maintain a stable relationship with accommodation partners, ensuring they offer our customers the best availability and competitive pricing.
  • Stay up-to-date on Booking.com's products and services, explaining their benefits and usage to partners.
  • Identify opportunities for partners to improve Booking.com's business, using internal segmentation to prioritize.
  • Pass on new potential partner leads for further follow-up.
  • Take customer service escalations related to your managed portfolio and resolve them efficiently.
  • Support the organization of events, such as workshops and webinars, for partners, and attend and participate in partner events for your managed portfolio.

Role Qualifications and Requirements

  • Solution-oriented and results-driven.
  • Strong work ethic, self-directed, and resourceful.
  • Proactive, flexible, and capable of working independently and in a team.
  • Ability to prioritize workload and manage time efficiently.
  • Strong and engaging communication skills.
  • Ability to influence partners over the phone to implement suggestions.
  • Eye for accuracy and analytical skills.
  • Language: English and German written and verbal.

Benefits & Perks

  • Annual paid time off and generous paid leave scheme, including parental, grandparent, bereavement, and care leave.
  • Hybrid working, including flexible working arrangements, working from home furniture, and ergonomic support, and up to 20 days per year working from abroad (home country).
  • Discounts & Wallet credits to spend on our products, upgrade to Booking.com Genius Level 3, and friends & family Booking.com discount vouchers.
  • Free access to online learning platforms, development, and mentorship programs.
  • Global Employee Assistance Program and free Headspace membership.

Diversity, Equity, and Inclusion at Booking.com

We're committed to creating a diverse, inclusive, and equitable workplace. Our employees represent over 140 nationalities, and we're proud of our inclusive culture. We'll ensure that individuals with disabilities are provided reasonable adjustments to participate in the interview process.

Career Development Opportunities

  • Bi-annual performance conversations, company-wide mentoring program, and internal development and growth opportunities.
  • Unlimited access to online learning platforms, such as Udemy, Coursera, LinkedIn learning, and O'reilly.

Application Process

  • Please apply with a CV/cover letter in English.
  • The recruitment process will entail a phone discussion with the recruiter, a competency business interview, and a Business Case interview (3 stages).

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