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Head of Department for Customer Management and Digital Transformation

vor 2 Monaten


Wien, Wien, Österreich Erste Group Bank Vollzeit
About the Role

We are seeking an experienced and visionary leader to join our team as the Head of Department for Customer Management and Digital Transformation. As a key member of our leadership team, you will be responsible for driving the strategic agenda of Erste Digital and shaping the digital future of Banking Services.

Key Responsibilities
  • Lead the development of the BON platform and the financial health application FIT+, ensuring efficiency and scalability of our systems.
  • Oversee the UX team for all advisor and back-office applications for Erste Bank and Sparkassen in Austria, ensuring a consistent look and feel across all applications.
  • Manage a diverse team of 20+ people, promoting team ownership and autonomy, and encouraging high performance and development within the team.
  • Communicate clearly and effectively with internal and external stakeholders, building trust and confidence in your leadership.
Requirements
  • At least 5 years' experience in a senior leadership role as an Architect, Senior Technology or Development Lead, Delivery Manager or Agile Coach, or a similar role.
  • Proven track record in implementing enterprise standard architectures and software development standards.
  • Multilingual: Business and IT as well as German and English, all fluently.
  • Excellent communication, persuasion, and presentation skills, with the ability to build trust and confidence with internal stakeholders.
About Us

Erste Group Bank is a leading banking group in Central and Eastern Europe, with a strong commitment to innovation and customer satisfaction. We offer a dynamic and collaborative work environment, with opportunities for professional growth and development.

What We Offer
  • A competitive salary and benefits package, including a minimum wage of EUR 70,000 gross per year.
  • A comprehensive health insurance plan, with access to a fully equipped health center on site.
  • A flexible work-life balance, with options for home office, paternity leave, and sabbatical.
  • A range of employee benefits, including discounts on financial services and insurances, supermarkets, and clothing stores.