Head of Experience Management DACH
vor 4 Wochen
Unlock the Power of Exceptional Customer Experiences
Grassfish Marketing Technologies GmbH is seeking a seasoned Head of Experience Management DACH to lead our Consulting teams in Vienna. As a key member of our organization, you will be responsible for evolving the In-store experiences for global brands and leading retailers.
Key Responsibilities:
- Lead and inspire 2 squad teams to achieve peak performance and foster their personal growth and professional development.
- Provide strategic guidance and hands-on coaching to empower them to enhance the in-store experience for our esteemed global brand partners and leading retailers.
- Effectively manage and oversee the consulting departmental budget, ensuring optimal allocation of resources to support our mission and goals.
- Implement the Consulting way of working in every squad.
- Ensure that our Consulting deliveries have a high standard with high customer satisfaction.
- Assure squad structures meet global business and customer needs, optimizing competencies and resources for maximum impact.
- Align with the Swedish Global Head of Consulting and various internal teams to constantly improve the collaboration between Consulting and other departments.
- Develop customer-centric visions and strategies and advise global customers and partners from various industries in their digital transformation.
Your Profile:
We are looking for a curious individual who is eager to innovate and join our journey to become the global leader in Digital In-store solutions. The ideal candidate will have a passion for experiences, a customer-centric approach, a business mindset, and strong communication skills in German and English.
Perks:
- An office filled with passionate and friendly team members who collaborate to achieve success, with the option of 2 days of home office per week.
- Discounts on various products and services to help you save on personal purchases.
- A flexible benefits package, including options such as an annual public transport pass, a contribution to the "Klimaticket", or Sodexo restaurant or grocery vouchers.
- A well-stocked kitchen with complimentary snacks, including coffee, tea, fresh fruit, nuts, crisps, soft drinks, juices, and seasonal treats.
- An annual personal budget of €500 for professional development and learning.
- Weekly on-site massages to help you unwind.
- Ergonomic workstations with height-adjustable desks to ensure comfort and well-being.
- Regular company events to foster team spirit and celebrate our achievements.
- Access to an external hotline for mental well-being support.
- Opportunities for internal career progression within the company in 5 different countries.
The minimum salary for this position is €4,500 gross per month based on full-time employment (38.5 h/week). However, the package will be higher and will be based on your qualifications and experience.
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